Sam Quiros

***** ***** ***** *****, *****, FL ***26

813-***-****, acn9rb@r.postjobfree.com, http://www.linkedin.com/in/samquiros

PROFESSIONAL SUMMARY

Motivational, assertive senior executive with more than 20 years of experience in refining

teams, developing and improving business processes, and successfully delivering challenging

projects by applying project management, technology and business knowledge. Overseen

multiple site projects and operations including global teams; developed tactical and strategic

programs and processes that optimized workflow and accomplished business goals. Bridged

the gap between IT and the business by helping define requirements and apply technology to

solve complex business challenges.

Core Competencies Include: Software, Technology, Project Management, Consulting

Budgeting, Process Improvement, SharePoint, Fortune 500 Company Support

PROFESSIONAL EXPERIENCE

Director, Global IT Project Management, PwC, 2012 present

PwC Global IT is responsible for the success of PwC's central technology efforts in its

global federated business model. Provide strategic program management support and

direction to assigned programs, and support the growth and development of the PwC Global IT

PMO. Responsibilities include ensuring program alignment with overall PwC strategy,

compliance with IT governance and process standards, leadership and guidance to help

support the successful completion of projects within scope, schedule and budget. Also

support the efforts of assigned project managers helping them be successful at their projects,

providing them with mentoring, coaching, and assisting with the resolution of escalated issues.

• Led the implementation of a web based project portfolio management system.

• Led the design and implementation of SharePoint 2013, including the migration of an

existing SharePoint 2010 system and the design of solutions to address use cases

requiring managed meta data, content types, multi stage approval workflows, and

aggregation of shared content.

• Contributed to the development and documentation of a standard project management

process and methodology.

• Coordinated the execution of IT project governance activities.

Ricoh Americas Corporation / IKON Office Solutions, 1997 – 2012

Leading global provider in office automation providing a complete portfolio of technology

and services for cutting edge businesses.

Director of Support Services

Technology Center, Ricoh Americas Corporation, 2011 – 2012

Provided order processing and support services for all of Ricoh’s document management

products and solutions. Aggressively coordinated several Professional Services teams,

including the Event Review Desk, Event Administration Desk, Media Distribution Center, and

the Software Support Contracts Desk. Processed all billable professional services activities

with strict financial accountability.

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Created a contracts review function to ensure quality of documents while processing

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over 700 contracts with a value of $6M monthly.

Managed the design and implementation of a SharePoint 2007/2010 and Microsoft

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Project Server 2007 system supporting 2000 users worldwide.

Improved customer satisfaction by writing and enforcing the Professional Services

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policy manual, which documents all services policies and procedures to ensure

consistent application nationwide. Instruct all employees in business protocol such as

tracking time, job assignment, and writing a statement of work. of 3

Global Program Manager

Ricoh Global Managed Document Services, 2009 – 2012

Coordinated development of customer service, training, and product offerings worldwide in

order to promote cohesive brand and secure competitive advantage. Headed up multiple areas

including marketing, finance, process, tools, technology, and training work streams. Analyzed

equipment usage to offer right sized supplies and contracts. Offered more effective senior level

leadership due to technical skills in designing and implementing local and wide area networks,

server installation and configuration, data security, and remote access.

• Drove profitability through expansion of service option sales. Made strong decisions

confidently based on research and corporate strategy goals.

• Identified service gaps and placed project managers to support reconciliation with 30

standardized offerings worldwide.

• Created, developed and implemented a global web based communications,

collaboration and project management platform based on SharePoint. Increased

efficiency and collaboration on sales activities and project implementation, while

maintaining unique global access and privacy capabilities.

Director of Project Management, IKON Office Solutions

Ricoh US, 1999 – 2011 (IKON acquired by Ricoh in 2008)

Spearheaded a team of 17 project managers in order to focus staff on largest, most complex

projects, and made use of limited resources. Communicated crucial information through

development and review of project plans, scopes of work, resource assignments, and risk

assessments. Met or exceeded corporate standards for project delivery. Increased order

capacity by 50% through fine tuning processes. Specialized in e commerce, document

management, imaging, and applications development projects.

Created IKON Methodology Framework to standardize business templates, tools, and

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job descriptions across the country. Led two day training sessions in each region to

grow an extremely successful team of over 200 project and operations managers.

Reduced company’s liability and saved significant revenue through improved

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documentation of compliance.

Centralized a senior project management team that increased productivity through

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well planned, innovative transfers to major job sites. Increased their contribution levels

to 70% and recovered all salary costs.

Directed the design and implementation of a $40M printed document production and

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fulfillment facility for a $10B, Fortune 500 global hotel chain. Managed the development

of a custom inventory tracking system for this client.

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Enterprise Solutions Manager / Integration Project Manager

IKON Technology Services Florida District, 1997 – 1999

Determined project time frames, funding limitations, technical procedures, staffing

requirements, and allotment of available resources to assure best outcomes. Created business

plans which involved pre and post sales support of networking technologies.

Developed policies, processes, and training materials that increased district’s service

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potential. Recruited and retained high level technical personnel.

Oversaw Internet security, mid range systems, wide area networking and project

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management teams, and provided direction in the delivery of high end consulting

services.

EDUCATION AND CERTIFICATIONS

Master of Business Administration, Magna cum Laude, Orlando College

Bachelor of Business Administration, University of Puerto Rico

Project Management Professional (PMP), Project Management Institute

SharePoint 2013 Site Collection and Administration (55033), New Horizons Learning Center

Microsoft Certified Systems Engineer (MCSE NT4 +I), Microsoft Authorized Training Center

Novell Certified NetWare Engineer (CNE 3/4), Novell Authorized Education Center

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