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Customer Service Medical

Location:
San Francisco, CA
Posted:
February 11, 2015

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Resume:

Larhonda Bradford

*** ******** **

Bay Point, Ca 94565

925-***-****

acn9nw@r.postjobfree.com

Objective:

Aspire to join an accomplished health organization as a medical billing

specialist to serve the best of my professional abilities, incorporating my

extensive customer service experience.

Career Profile:

Medical billing specialist with experience in medical administration.

Delivering completed insurance claims and computerized billing at a high

volume in an expedient manner,

with experience in medical administration.

Acquired Skills:

Medical terminology CPT-4, ICD-9

coding

Microsoft Word/Excel Bookkeeping

Health insurance processing Patient scheduling

Patient billing & collections Filing

Business correspondence Accounts

receivable & payable

HIPAA regulations Personal

Injury Insurance

Hospital Billing Disability Claims Worker's Compensations

Claims

CMS-1500 Appeals

Education:

Western Career College, Pleasant Hill, CA, Health Information Technology

Certificate, 2010

Berkeley High School, Berkeley, CA, 1988

Achievement:

Numerous recognitions for providing excellent customer service

Employment:

SNF/Hospice Clerk

Kaiser Continuum Department-San Francisco, Ca Aug 2014-

November 2014

Verified skilled nursing facility coverages and benefits

Authorize SNF admissions and discharges

Authorize hospice admissions and discharges

Ordered durable medical equipment

Provided assistance throughout department

Medical Biller

Jan 2012 -May 2014

California Service Bureau -Novato, Ca.

. Accounts Receivable &Accounts Payable

. Verify insurance

. Secondary and Primary biller

. Insurance Follow-up

. Completed appeals process for denied claims

. Customer Service Representative

Customer Service Representative

Old Republic Home Protection - San Ramon, Ca Jan 2007-

Sept 2011

.

Assist homeowners with their home warranty accounts.

. Create service requests to have repairs completed for homeowners.

. Liaison for contractors and homeowners.

. Answer high call volume.

. Accept payment for home warranty over the phone

Medical Biller

Kenny Family Chiropractor,

April 2010 - May 2010

. Served as a volunteer;

. Verified insurances with varies companies;

. Answered high volume calls;

. Accounts Payable & Accounts Receivable; Greeter

. Completing CMS 1500 forms

. Completed appeals for denied claims

Customer Service Representative

ABM Industries - San Francisco, CA,

Oct 2003 - Jun 2006

.Answer extreme high volume

.Assisted users with unlocking and resetting Citrix accounts.

.Assisted users with questions and concerns regarding their Lotus Notes

accounts.

.Work with the technology department with identifying problems with

accounts.

.Work with management to increase help desk efficiency

.Worked as Call Center Lead during supervisor absence

.Managed and maintained the email box for end users

Medical Clerk

Contra Costa County-Richmond, CA

Nov 2001 - Jun 2003

.Managed medical case load

.Assign and close cases as necessary

.Responsible for clearances of applicants

.Set up new cases

.Scheduled appointments with new clients and reviewed information

.Conducted phone interviews

Constructed interviews for eligibility of benefits

Utilized medical terminology

Education

Berkeley High School Diploma

Western Career College Certificate



Contact this candidate