Business Skills

Hands on Leader in building, mentoring, and managing SQA/Test teams comprising of different expertise levels.

Highly proficiency in defining and translating requirements into quality processes and procedures

Effective development and application of innovative test practices, with an established track record for delivering quality products on time

Highly experienced in SDLC, agile/scrum development cycles, release, change, and risk management strategies

Strong Understanding in analyzing, troubleshooting, and debugging real-time ProdOps system issues and failures.

Technical Expertise

Early adopter as new technologies being introduced to develop testing methodologies and processes, for products such as Shockwave, DHTML, Collaborating Sync solution on multiple devices, Full feature Webmail, Open Source Network Security Platform, and Cloud Collaborate and Compete solutions

Expert level in all aspects of SQA and Test processes Waterfall, Agile, Risk, and Continuous release frameworks

Hands on testing in Client/Server, Cloud, Web, Multiple OS Desktop applications and mobile

Strong understanding of programming languages (White Box/Code reviews)

Strong understanding of network technologies, web, servers and service debugging tools

Experienced in JavaScript, Perl, HTML, DHTML, SyncML, XML, WML, CGI, Java, C++, C#, VB, PHP, ASP.NET

Cloud Escalation and Operations crisis management

Seasoned Scrum Master

Employment Experience (Last 10 years)

Vampkitty Designs - My Consulting Company

Independent Technology Consultant

2014 Projects included;

• Improving Company brand in the social networking space by 40% as Content curator and facilitator for virtual community properties (Facebook, LinkedIn, Etsy, Pinterest) for two professional networking groups

• Assessment with Recommended Changes of current QA processes for desktop reminder app moving to mobile platform

• Assessment with Recommended Changes of QA test cases and bug base for internal tools department

• Digital archiving of legal docs for law firm

• Volunteer Coordinator for Women’s Technology Summit

• Research into business plan for Crafting Business specializing in historical craft preservation

Ariba – 2009-2013

Senior Engineering Manager

• Developed Centralized management of the bug tracking system for processing of over 400 bugs a month into engineering for existing Cloud products. Significantly reduce time to resolution from several months to weeks and increased productivity

• Introduced daily reporting, triage, tracking, and measurement of key metrics.

• Collaborated with key customers to resolve performance issues, leading to higher customer satisfaction.

• Improved analysis time of automation runs by 60% and increased reliability of results to 99.2%.

Laszlo – 2008 - 2009

Software Quality Assurance Lead

• Implemented web-based test plan development and management to provide search capacity, cross functionality linking and training for new hires.

• Implemented Test Link to manage and maintain test cases from excel Spreadsheet methods.

• Developed training program to on-board international testing teams in both Mexico and China, increasing productivity by 50%.

• Responsible for all backend testing of the Server systems (SQL, WebServices, Webserver, logging)

Untangle – 2007 - 2008

Software Quality Assurance Manager

• Designed and implemented easily adaptable QA processes for quick releases and updates for the world’s first commercial-grade open source solution Linux based network security and controls for small business.

• Cultivated and expanded an open source testing community to help expand testing coverage with different setups and permutations.

• Actively contributed to testing needs including establishing configurable lab systems, debugged and tested adapter for Windows Active Directory component that nobody else could get working, created server performance and load testing harness for processing inbound email through the system, and debugging customer setups.

AOL- 2004 - 2007

Principal Software Quality Assurance Engineer

• Key contributor with incorporating Mailblocks Technologies into AOL Subsystems for the AOL Webmail software releases developed in C#/XML/JavaScript

• Co-Led Webmail on releases; managing the testing infrastructure, designing and implementing methods for rapid case and test execution, and creating reusable test scenarios systems.

• Led initiative to move from unmanageable and slow test case system to TestLink and Wiki style test plan systems to improve visibility and cross functional training

• Primary QA liaison for the integration of other existing AOL products into Webmail Suite including look and feel.

• Developed performance automation harness to test Webmail response times and reduced page load time by 60%.

• Awarded the AOL.Com award for excellence in leadership.

Professional Development

Scrum Master Certification – Scrum Alliance 2014

Business Management - LatitudeU

Leadership – 2014

Conflict Management – 2014

Effective Business Writing – Mission College 2014

Project Management Cert Prep – Mission College 2014

Formal Education

North Seattle Community College

Additional Employment history available upon request

Contact this candidate