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Customer Service Data

Location:
Miami, FL
Posted:
February 07, 2015

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Resume:

Hebed Numa

***** ** **** ***

Miami, FL, *****

786-***-**** / 305-***-****

Email: acn7nc@r.postjobfree.com, acn7nc@r.postjobfree.com

I have several years of experience in development environment as a programmer

specially ETL development. I have experience in working with different operating

systems and platforms namely Windows, UNIX, Linux, Powerhouse, Dos, Mainframe.

Also, I am bilingual and have experience in project management and my negotiation

skills make the tasks easy.

Objective:

To take a challenging role in the field of Computer programming or information technolo

gy customer service and implement expertise to manage both information and people.

Education:

January 2015 Seminar on Abinitio

October 2014 Seminar on TD

January 2013 Seminar on Abinitio

January 2012 – Dec. 2013 Masters of Sciences in IT (FIU)

January 2010 Seminar on Oracle OBIEE

May 2008 Seminar on Goldengate

May 2007–June 2007 Teradata Certified Master (V2R5)

May 2004 – Fall 2006 Bachelor of Sciences in Computer Sciences

and Minor in French

January 2003- May 2004 Miami Dade College(MDC), Miami, FL

Associate of Arts in Computer Sciences

Grade Point Average: 3.6 (on a scale of 4.0)

Graduation Date: May 2004

Computer Skills:

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Languages: Pascal, C, C++, C#, Java, SML, Lisp, Abinitio

ETL Tools: Fastload, Bteq, FastExport, Tpump, Mload

Database: Oracle, Access, Informix, SQL Server, Teradata

Strengths:

Excellent Technical Skills.

Efficient Programming Skills and experiences.

Have expertise in working with various operating systems.

Good deliver outputs in less time without losing efficiency.

Bilingual: English - French

Work History

Data warehouse Group – Sr. Developer Feb 2007 – Till Now

United Airlines, Miami, FL

Environment: .Net (C, C++, C#), Teradata, Goldengate, Abinitio

Responsibilities: Develop and maintain several realtime applications as well as some

batch applications. Among them:

Develop a batch process that queries within Abinitio a SQL server, which includes

mobile payments and load that data into our EDW environment.

Develop a Wi-Fi heartbeat batch process that decrypts a provided feed and load that

data into our EDW via Abinitio after transforming the data per business requirement.

Develop a batch process that scrapes our active directory information and load that

data into our EDW to help HR along with other department(s) to complete their duty

more effectively.

Develop some CRM batch processes consisting of these phases:

• Gather some source data from our EDW environment and load them

within Abinitio and send them to a 3rd party for cleansing.

• Upon receiving the responses from the third party we load these data

which divided into src clnse, rejects and infobase into our EDW for

business analysis.

Maintain a C++ realtime application which consists of 2 phases:

• Data Gathering which is done by an application service that gathers data

from a mainframe and stores them into data files.

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• Data loading which is done by an automate system that kicks off a bunch

of ETL tools to transform and bring the data into the Data warehouse.

Maintain several realtime applications using the Goldengate interface

• Some complex ones in which a SQL team extracts data and puts them to a

log file and there is a process that replicates the data and brings them into

the data warehouse via some store procedures using many to one

mapping.

• Some simple ones in which the data come the same way describes above

but using a one to one mapping.

Maintain a web service that includes several modules allowing different department

developers to retrieve the data within xml format on the back-end.

Help improving Cargo architecture and data loading within Abinitio.

Maintain an intricate BIDT global distribution application, which consists of eight

modules: Amadeus, Abacus, Infini, Galileo, Axxess, Saber, TravelSky and Topas.

• The data of each module is loaded within an INMOD prior to being

loaded in the DW via some ETL transformation script.

Develop a batch process that exports multiple daily files to another outstanding

process that helps to determine whether or not flights over the next 14 days will be

understaffed.

Other developed batch applications:

• Alert Type: A Daily Load, which loads The Alert description change into

the EDW.

• Chase Cardholder: which loads first to favorite chase card holder into the

DW.

• Ion Track: which exports a file that includes passenger counts by cabin

and elite level.

• CMMA MNS/AMEX: which loads some audit files for distribution

planning.

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Teradata Consultant June 2002 – 2005

Continental Group INC, Miami, FL

Responsibilities:

Respond to user requests by helping them with their day to day issues with the Teradata

Product.

Teradata Developer 1999 – June 2002

Ministry of Finances, Port-au-prince, Haiti

Responsibilities:

Maintain and develop several batches and real time projects.

Honors: Dean’s List member, MDC, 2004

References: Available upon request.

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