JAMES H. SINGLETERRY

**** ******** *****

York, Pennsylvania 17402

717-***-****

acn7mx@r.postjobfree.com

Over 10 years of experience in Customer Service and Computer Information

Systems. Posses excellent Communication skills, Technical skills, Helping

skills and Clerical skills. A highly motivated, loyal, honest, and

dependable employee looking to contribute to the success of a company if

given the opportunity.

CAREER ACCOMPLISHMENTS

Customer Service Skills

. Participated in a 6 month project for Target resolving customers

inquiries and complaints in a timely and efficient manner.

. Worked in Retail providing customers with support and

attentiveness.

. Answered phones and assisted customers with questions pertaining

to their long

distance phone bill and ensured appropriate changes were made to

resolve customers problems.

. Assisted merchants with high risk transactions via telephone.

. Knowledgeable in principles and processes of employment

establishments in order to provide correct information to the

customer.

Computer Skills

. Developed a database program using Microsoft Works 8.0 by

inputting and arranging musical arrangements for easy access.

. Updated check writer information in computer Data Entry (Alpha &

Numeric) using IBM and AS400.

. Conducted an analytical study of the manual system and

implemented a computerized system using Access 2.0 and

QuickBooks 4.0.

. Ability to work with several operating systems - such as

Windows, Macintosh, Apple IIe.

. Monitored computer screen and processed correct alarms.

. Worked at distribution center monitoring and inputting truck

information into a computerized system that tracked oncoming and

outgoing inventory.

. Knowledgeable in Software/Applications and Operating Systems

such as:

o Microsoft Office (Access, Excel, Word, PowerPoint)

o QuickBooks 4.0

o C/Unix

o C++

o Windows XP

EDUCATION

Bachelor of Science in Computer Information Systems

DeVry Institute of Technology, Southern California

Associate of Arts in Physical Education in Secondary Level

Mount San Antonio College, Southern California

EMPLOYMENT HISTORY

Customer Service Representative

April 2009 - Present

Wal-Mart

Security Guard

August 1998 - January 2014

Guardsmark

Customer Services Representative

June 1998 - December 1998

National Marketing Center, Inc.

Security Guard

March 1996 - May 1998

A and S Security

Facility Assistant

July 1996 - October 1996

DeVry Institute of Technology

Senior Project

October 1995 - June 1996

DeVry Institute of Technology

Control Clerk/Customer Services Representative

October 1994 - January 1996

Equifax Check Services

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