ALBERT J. BROWN

E-mail: acn7mi@r.postjobfree.com

Phone: 919-***-****

**** ****** ****

Raleigh, NC 27616

PROFESSIONAL SKILLS

Experienced Computer Network Admin and Designer with creative input

identifying and designing; effective solutions to meet the current and

planned future expectations of business.

. Computer Engineering Technology, Network Engineering Technology;

Industrial Technology.

. Created, managed and maintained Active Directory OUs for users and

groups.

. WAN/LAN troubleshooting/problem solving.

. Advance Understanding of Cisco Wireless Access Points on a LAN.

. Telecom both Analog and VOIP troubleshooting.

. Video conferencing configuration and setup using Polycom, Tandberg

systems.

. Understanding of CISCO routing and routing protocols.

. Understanding of Windows Server 2003 Network Load Balancing.

. Technologies monitored and managed include routers, switches, DNS,

DHCP, and Content Servers.

. Provided disaster recovery using Apple Xserve RAID mass storage and

Differential Tape Backups.

EXPERIENCE

3M Corporation, Pittsboro, NC

08 2011 - 11 2014 IT ANALYST II

Managed a LAN trouble shoot network connection issues, and controlled

maintenance on 20 separate serves upgraded Configured Raid 1 through Raid 6

configurations and replaced as needed when out of warranty. Configured and

Installed VOIP Cisco Phone system. Monitored and installed Cisco Wireless

Access Points. Managed and configured Microsoft Windows 7 SP1, Windows 8,

Windows 8.1, Windows Server 2008 SP2, Windows Server 2008 R2 SP1, Windows

Server 2012 and Windows Server 2012 R2 on a daily basis. Created, managed

and maintained Active Directory OUs for users and groups. Created and

reset passwords, disabled or enable accounts, applied Group Policy settings

to OUs on File and Print Servers for proper user access through each

applicable Domain Controller. Remotely deployed MS Windows Server 2008 sp1

and 2012 R2 operating systems over the domain network. Managed and

maintained MS SQL databases. Assisted in the use of Six Sigma to improve

the quality of process outputs by identifying and removing the causes of

defects (errors) and minimizing variability in manufacturing and business

processes and corresponding ITIL.

Supported End Users with Desktop support and remote desktop support for

their personal work computers configured and replaced when they were at End

Of Life mainly using Microsoft Windows 7 and Microsoft Office Products .

Set up TCP/IP camera system on the network. Managed and maintained 50 to

100 Network Laser Printers. Created multiple corporate wide IT

documentation on technical procedures such for disaster recovery through

the backup plan know as Service Continuity Plan. Also documented work flow

using ITSM by Hewlett Packard and Remedy ticketing systems.

Duke University Medical Center Durham, NC

04-2010 - 08- 2011 IT ANALYST:

Support Higher Education Network infrastructure using Microsoft Server 2003

on a domain and Active Directory database. Configured and troubleshooter

for TCP/IP network Setup and Configured Polycom video conferencing for end

users.

Provided Help Desk support to end Users by walking them through basic setup

procedures of software installs, Printer installs, Anti virus installs and

updates over the phone and using DameWare Mini Remote Control. Edited and

modified Control-M jobs. Desktop Support to end User has been multifaceted

and very rewarding from helping End User trouble shoot why they could not

get a display on there Desktop Monitor connected to there docking station

and laptop, by plugging in the power cord to there LCD monitor connected to

there docking station after it was accidentally removed by them before a

lunch break; too setting up a end User's VPN account on the company's

network. I helped customers by replacing defective hardware (Hard drives,

DVD drives, video cards, Wireless adapter cards LCD screens and of course

Memory)on desktops and laptops mostly Dell and HP computers. Troubleshoot

network connection problems; network printing problems. I also worked on

clients desktop machines and or laptops configuring them for the companies

Domain access and VPN accounts for remote users. Setup and synchronize

Blackberry Phones with the customers Microsoft Exchange/Outlook accounts.

TECHNOLOGY II Raleigh, NC

06-2004 - 10-2010 IT/IM ANALYST:

Support Network infrastructure using Microsoft Server 2003 on a domain and

Active Directory database. Configured and troubleshooter for TCP/IP

network. Managed File, Print and Production servers, Monitored Quality and

Development servers for customer. Supported MS Exchange server database,

Outlook Mail and other Microsoft Office products. Support tools were

Remedy, Service Desk and Digital workflow helpdesk software applications to

support customer issues to create and close helpdesk tickets within SLA

time.

Complete installation and verification testing of CISCO VOIP functionality

from end to end; before handing off to Network Manager. Supported companies

Network infrastructure using Microsoft Server 2003 on a domain and Active

Directory database. Configured and troubleshooted TCP/IP network. Managed

File and Print servers, Production servers, Quality and Development servers

for customer. Supported MS Outlook Mail Server and other Microsoft Office

products. While Using Remedy, Service Desk and Digital workflow helpdesk

software applications to support customer issues to create and close

helpdesk tickets within SLA time. This position also allowed me to support

Cisco routers and switches through basic configuration and configuration

changes specific to their network. Supported network Laser Printers

throughout the company through troubleshooting and hands on maintenance.

Also installed and supported Macintosh OS X Tiger and Snow Leopard

computers. Have extensive experience configuring and using the Polycom

video and voice conferencing systems for clients. Setup and configured

GoToMeeting software for end users to conduct online meetings. Have setup

DLP/LCD projectors and audio amplifiers with wireless microphones used by

presenters and assisted with their audio visual presentations in meetings

and the classroom.

Preferred Provider Network member for Pomeroy/SFI AUS Information Systems,

TekConnect, and Granite Telecommunications. A+ Certification, CISCO CCNA,

DELL Systems Expert and Professional Customer Service Certifications. IT

management in the area of network performance and security devices.

Installed POS systems for companies such as Rite Aid, CVS and Car Quest

stores.

Granville County School System, Oxford, NC.

08-1994 - 05-2004 TEACHER: COMPUTER ENGINEERING TECHNOLOGY AND NETWORK

ENGINEERING TECHNOLOGY CAREER DEVELOPMENT PLANNING

Directed Students in designing and configuring various types of networks

including LAN's, MAN's, WAN's and VPN's in a lab environment. Develop

Student skills and knowledge to take the A+ Certification Exam and As a

Cisco Networking Academy Instructor taught networking for CISCO CCNA Exam,

also preparing students for future career trends in the computer and

networking industry.

Spartanburg Community College, Spartanburg, SC

01-1990 - 05-1992 COLLEGE INSTRUCTOR: ENGINEERING AND INDUSTRIAL TECHNOLOGY

Instruct, supervise, and counsel students in achieving their post-secondary

educational and career goals. Teaching assignments were in the Engineering

and Industrial Technology Divisions Primary responsibilities were to

Develop course goals; objectives and teach quality courses based around the

leading edge technology and Quality standards used in industry. These

objectives were accomplished through Computer Aided Design & SPC

techniques, electrical principles, integrated circuits, and transistors.

Teledyne Brown Engineering, PA

01-1989 - 01-1990 SUB-CONTRACTOR

Assignments consisted of Supplier Quality Engineer; Setup quarterly

schedules, to create and perform audits and surveys, prepare weekly status

reports. Assure vendor met contractual agreements. Review, approve, and

witness final acceptance test for NASA Space Program contracted with

Teledyne Brown Engineering.

Other contracts with PATCO, Siemens Communications and Arrow Steel Products

Corp.

General Electric Company Space Systems Division, Philadelphia, PA.

09-1983 -12-1988 AREA QUALITY ASSURANCE REPRESENTATIVE

Investigated discrepancies, determine cause and corrective action. Follow-

up and investigate open items, disposition all discrepant materials. Review

and approve rework plans. Provided technical guidance for manufacturing

operations and training. Performed shop audits. Customer interface for

rework planning, reviewed accepted waivers and customer reported defects.

08-1981- 09-1983 ELECTRICAL DESIGNER

Generated information on CAD systems. Assisted in establishing techniques

and procedures for the production of printed circuit board

design/fabrication and console panels for test equip.

Education:

Christopher Newport University Newport News, Virginia 23606

Master Degree Program

(Less then 10 hours from completion)

North Carolina A&T State University Greensboro, North Carolina 27411

Bachelor of Science Degree Industrial Technology Minor: Mass Media

Communication

Professional Awards and Activities:

Who's who among America's Teachers, Class A Teaching Certification, Member

of Professional Educators of North Carolina, A+ Computer Engineering and

Cisco Certified Network Instructor. Advisory Board of Technology Student

Association, American Society of Quality Control Engineers, previous

member of the Material Review Board for NASA Space Program.

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