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Service Customer

Location:
United States
Posted:
February 05, 2015

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Resume:

Stewart Tyrrell

Director of Operations

Toronto, ON

acn6p2@r.postjobfree.com - 416-***-****

Accomplished and experienced Director of Operations driven to manage costs and establish strategic,

mutually

beneficial partnerships and relationships with users, vendors and service providers.

Skill Highlights

Project management Leadership/communication skills

Product line expansion Human resources

Business operations organization Budgeting expertise

New product delivery Customer-oriented

Client account management Employee relations

Negotiations expert Self-motivated

Core Accomplishments

Managed several high performing teams in industry-leading companies to create outstanding results through

the

use of innovation and quality distribution processes

Handled all functions related to the successful operation and distribution of goods

In depth understanding of the whole supply chain and ability to coordinate it effectively and liaise with suppliers,

manufacturers, retailers, and consumers

WORK EXPERIENCE

Director of Operations

Logistics Resource Inc - January 2010 to November 2014

Achieved revenue goal of 6.2 million through sigma 6 initiatives

Created a plan to reduce expenses by 16.2% over six months with no impact to service level

Initiated a customer segmentation project, corresponding rate structure and service agreement

Implemented a restructured rate increase for 60% of customers, improving sales by 12.5% within existing client

base

Set up safety division for commercial trucks to ensure and maintain spotless CVOR record

Implemented a customer service satisfaction centre to strengthen client relations

Renegotiated lease of 150,000 sq ft facility used as main site to save 7% over five years

Accountable for quarterly forecasting and monthly financial reviews

Developed sales initiatives and marketing campaigns

Negotiated outside capital financing to fund expansion for new division servicing polymer industry

Prioritized brand integrity by monitoring the consistency of service to clients and accounts

Analyzed client inventory and logistic needs on an ongoing basis to increase JIT service.

Director of Operations

CDR Industries Inc - March 2005 to October 2009

Played a lead role in the formative years of this company's start up and design which is still in place today

Managed office operations and daily financial decisions regarding budgeting and revenue attainment

Responsible for financial report compilation for president/treasurer of company on a monthly basis

Held weekly performance meetings and implemented cost saving procedures and focused on improvements

to service

Developed and directed the strategy and plan that won the bid positioning CDR as the integral supplier for

Walmart-Ontario

Responsible for 7.3 million in sales annually

consistently rated as Walmart's top suppliers in Ontario.

Director of Operations

Roff Logistics Inc - January 1995 to January 2005

Directed the daily operations of the Walmart account generating 48 million in annual sales

Developed and directed the logistical plan tailored to the specific needs of Walmart which resulted in

substantial

growth from 5 to 380 trucks servicing Ontario and Quebec 24/7

Negotiated and managed all leasing contracts for equipment and service

Spearheaded safety training protocols for over 600 employees

Accomplished through the Walmart Ontario contract an increase in sales from 1 million to 32 million in three

years

Achieved a 99.7% on time record for 10 consecutive years

Earned multiple service and eco awards

Simultaneously launched and managed sister company of Roff, Automatic Logistics which held CP Rail and

Chrysler accounts with revenues over 4 million per annum

Account Manager

KDN Warehousing - January 1990 to January 1995

Managed the relationship and lifecycle of DOW Brands account with revenues of approximately 14 million per

annum

Lead KDN and DOW team into an EDI format for inventory and distribution

Created monthly budget reports and forecasts

Introduced cost/time saving strategies using Sigma 6 planning



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