Joshua Fink

***** ****** **** ******

Phone:

813-***-**** Lutz, FL 33558

Email: acn4iy@r.postjobfree.com

Director, Information Technology

Strategy Leadership Performance

Areas Of Expertise

Corporate Strategy Project Management Change Management &

Alignment Cross-Functional Communications

Vendor Evaluation Leadership Process Optimization &

Staff Team Leadership Automation

Development/Supervision Innovative IT Initiatives Strategic IT Planning

Troubleshooting/Resolution End-user Support

Performance Assessment

Product Management Vendor Relations

Agile Development

Professional Experience

HSN.com (Home Shopping Network), St. Petersburg, FL

2007-Present

Senior Manager Software Engineering

. Led a $400,000 project to re-design the desktop and mobile experience

for one of HSN's largest brands through all phases of the development

lifecycle, which consisted of a 20 person team that included

developers, QA, and product managers.

. Technical lead of the email personalization project that required a

complex integration between the data warehouse, internal email APIs,

and UNICA/Interact.

. Manage the technology that sends HSN marketing email. This includes

order and shipment confirmation emails and marketing emails that are

sent to 1 million+ customers per day.

. Manage the back office technology and processes of the HSN digital

retail business. This includes supporting a suite of home grown

applications used on a daily basis by 100+ people across multiple HSN

departments.

. Assist VP of Technology in creating monthly capital forecasting and

actuals for a $2 million budget.

. SCRUM master for a team of 6 people.

. Advanced the search functionality of the web site by implementing

several major functional and technical upgrades accounting for $3

million/year increase in sales.

. Created a production only support role to focus solely on user support

and production issues resulting in a 50% reduction of support

requests.

. Tasked with the technical implementation of the online only product

division, which consists of over 60 drop ship vendors, over 13,000

live products, and accounted for $28 million of sales in 2013.

. Certified Scrum Master (CSM) - 2013

. PMP Certification received in - 2007

Joshua Fink - Page 2

Professional Experience Cont.

ACCENTURE, St. Petersburg, FL

2000-

2007

Team Lead

2005-2007

. Managed development team to deliver quarterly releases for a multi-

million dollar customer service application.

. Collaborated with client business analysts to create quarterly work

plans.

. Responsible for on time and on budget delivery of quarterly work

plans.

. Provided technical and functional direction to team members.

. Tasked with day-to-day management of resources and annual reviews.

. Effectively worked in a dual site development environment.

Data Conversion Lead

2005

. Designed, built, and tested complex data maps using Informatica.

. Provided coaching for Informatica data mapping software.

. Served as subject matter expert for a 1 million account legacy system

conversion.

. Led control function to ensure that all pertinent legacy data was

converted.

. Assisted project manager in budgeting and resource allocation during

the project.

. Day-to-day client interaction to facilitate solutions to complex

problems.

Product Architect

2001-2004

. Conceptualized and proposed enhancement projects to clients that

reduced costs and allowed users to work more efficiently.

. Drove enhancement from requirements to implementation by managing

resources and keeping the project on budget, while remaining on

schedule.

. Delivered a Synergy Portal which was used by all teams as a common

communication source and document warehouse.

. Created and drove formal brainstorming process to develop sellable

enhancement ideas.

. Served as the Customer Service functional expert for 5 multi-million

dollar clients.

. Responsible for estimating, budgeting, and allocating resources for

enhancement projects.

Team Lead

2000-2001

. Ensured that deliverables are completed on time and on budget with

high quality.

. Provided technical and functional direction to developers.

. Reviewed deliverables to ensure that they adhere to functional and

technical standards.

. Helped manage client expectations during project lifecycle.

. Created and delivered individual performance evaluation for team

members.

Education

Bachelor of Science, Accounting, University of South Florida, College of

Business, Tampa, FL (1996)

Technology Skills

Architecture

Database Management Systems

Vendor Packages

Languages

Client/Server, .NET

DB2, Oracle, Microsoft SQL Server

ENDECA search engine, Informatica PowerCenter, COBOL, C, HTML, SQL

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