Mimi Das

Experience * YEARS

Product Support Analyst & Japanese Expert in ION Trading

Long Term Career Objective:

Looking forward to work in a vibrant, dynamic and multi-cultural

environment in Technical Support/Application Support/Production Support

team and Japanese language expert.

Summary:

> Japanese Government (Monbusho) Scholarship for study in Japan for

3years

(April, 2004-March, 2007)

> Japanese Language Expert(JLPT 2)

> Worked in Japan for 2 years(2007-2009)

> Provide support to Japanese clients via email/phone/onsite assistance.

> Translation of technical documents from English to Japanese and vice-

versa

> Team Leadership

> Workflow management in the team

> Training and Mentoring new joiners in the team and career progression

for existing team members

> Building & maintaining good relationships with clients

> Main point of contact for any escalations(both internal & external)

> Incident Report Management

> Technical skills: MySQL, Oracle 9i Database SQL Certified, Sybase,

Unix/Linux, Sun Certified Java Programmer(SCJP), JIRA tool, JLPT L2

Certified, ION Trading Marketview Suite(Connectivity including D2D,

D2C markets(Bloomberg, Tradeweb, Espeed, Brokertec, VMO,etc,), Pricing

& TPRM solution Fixed Income.

> Onsite experience in Japan, Singapore, USA & Australia.

Work Experience:

ION Trading India Pvt. Ltd- 6 years

(January 2009-Current)

Designation: Asia Pacific Product Support Analyst - Team Lead &

Japanese expert

(since April 2013)

Job Profile:

Regional Product Support Lead at ION Trading for Asia Pacific (APAC) region

which includes Sydney, Tokyo, Singapore & Delhi. Responsible for managing

smooth and efficient operation of the support team scattered in this

region. Establishing and maintaining client relationships is one of the key

responsibilities. Motivate the team through training, mentoring, career

planning, and setting challenging objectives.

Responsibilities:

> Responsible for day to day activities of APAC support team to ensure

delivery of efficient and high quality service to investment banks in

this region.

> Use JIRA tool extensively to manage workflow in APAC region.

> Act as main point of contact and escalations for customers (which

includes banks like JP Morgan, BNP Paribas, Citi, Morgan Stanley, ANZ,

CBA, Westpac, UBS, Nomura, Barclays, Mizuho Capital etc) in the APAC

region.

> Provide technical assistance to the junior team members for

complicated issues.

> Mentoring all new joiners in the team and make sure they are up and

running by first quarter and help in career progression for the junior

team members in the team

> Organizing weekly/bi-weekly/monthly call with customers to go through

outstanding issues & enhancement requests and also take regular

feedback regarding the quality of support we provide.

> Manage holidays and support cover for the team on daily basis.

> Understand and identify any requirement for training for the team

members and arrange the same accordingly after coordination with other

teams.

> Last but not the least responsible for translation of Japanese market

specifications (like Yensai, BB market) to English and provide the

same to development team based in Pisa, so that they can build

software for Japanese markets.

Onsite Work:

> I was sent to ION New York Office in USA twice in December 2013 &

April 2014 to manage & train the North America Support team for 2

months. This is a newly built support team and I helped them

understand ION support standard processes and importance of good

services to customers. Meeting with key customers in New York like

Jefferies and Scotiabank was also part of the agenda.

> I was sent to ION Sydney Office in Australia in December 2014 to visit

key clients namely Westpac, ANZ, CBA &UBS. This was a part of year-end

review process with customers.

Designation: Senior Product Support Analyst with Japanese expertise

(Jan 2009-Mar 2013)

Job Profile:

Provide support to Asia Pacific clients (investment banks like JPMorgan,

Morgan Stanley, Citi, Nomura, etc.) on the issues encountered by the

traders while trading fixed income securities electronically using ION

trading platform.

Responsibilities:

> Logging issues reported by client using JIRA tool.

> Analyse the nature of the issue faced by the trader and if required

coordinating with the IT support of respective banks to understand the

scenario better.

> Analyse the log files generated by ION components to understand in

which component the problem lies and suggest appropriate resolution

after checking server side settings of the component.

> Responsible for supporting clients in Japan (SMBC Nikko, SOCGEN,etc)

in Japanese. I send my issue analysis to clients in Japanese via email

or sometimes need to troubleshoot on phone in Japanese.

Onsite work:

> I was sent to ION Tokyo Office in Japan twice. In 2010 for onsite

project implementation & for traders training in Citibank Tokyo

branch. In 2011, for installation of ION components in BNP Paribas

Tokyo platform.

> I was also sent to ION Singapore Office in 2010 for implementation in

HSBC Bank.

> I was sent to Singapore Office for training new joiners in Support

team.

System You Co. Ltd, Tokyo, Japan - 1 year 9 months

(April, 2007-Dec, 2008)

Designation: Bilingual Software Engineer (Japanese & English)

Job Profile:

Coding, Debugging and Testing Programs, Translating English software

manuals/documents to Japanese.

Projects:

McDonalds, Japan

Objective: Building & Customization of portal/portlets and

implementing CMS security design in McDonalds

Japan portal site.

Translated some parts of Aqualogic User

Interaction manuals from English to Japanese,

for fellow Japanese team members.

Techniques used: BEA Systems Aqualogic User Interaction (2 weeks

training in BEA Systems, Japan),Weblogic &

Javascript.

Duration: April, 2007 - March, 2008 (1 year)

Educational Qualification:

Year Attended School / College Major Degree

2007 Tokyo Technical College, Tokyo, Japan Internet B.Tech

Programming

2005 Osaka Japanese Language Education Center, Japanese Diploma in

Osaka, Japan Language Japanese

2004 South City College, Kolkata, Calcutta Commerce B.Com

University

2001 Ballygunge Shiksha Sadan, Kolkata, Higher Commerce WBHSE

Secondary

1999 D.A.V. Public School, Kolkata, Secondary, SSCE

CBSE

Certificates:

Year Certification

21 Nov, 2005 ORACLE9i DATABASE SQL

4 Dec, 2005 JAPANESE LANGUAGE PROFICIENCY TEST(JLPT 2nd LEVEL)

20 Dec, 2005 ORACLE9i DATABASE ORACLE SILVER FELLOW

10 Mar, 2006 SUN CERTIFIED JAVA PROGRAMMER (SCJP)

20 Nov, 2006 UML FUNDAMENTALS

Personal Details:

Father's Name: Mr. Ganesh Das

Data of Birth: 7th October, 1983

Gender: Female

Languages Known:

Language Read Write Speak

English ? ? ?

Japanese ? ? ?

Hindi ? ? ?

Bengali ? ? ?

Address:

T4-901, Gulmohur Garden

Raj Nagar Extension, U.P., India

Mobile: +91-981*******

Email:

mimee83@gmai

l.com

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