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Customer Service Sales Associate

Location:
Marysville, OH
Posted:
February 01, 2015

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Resume:

Chelsea B. Jones, LSW

**** ******** ******

Columbia, PA 17512

717-***-****

acn4d8@r.postjobfree.com

OBJECTIVE: To obtain a fulfilling position utilizing a strengths-based approach to enrich the lives of

children and their families.

EDUCATION:

Master of Social Work, Graduated- May 2013

Shippensburg University, Shippensburg, PA - Accredited by the Council on Social Work Education

(CSWE)

Bachelor of Social Work, Graduated- Summa cum Laude, December 2011

Shippensburg University, Shippensburg, PA - Accredited by the Council on Social Work Education

(CSWE)

Honors: Phi Alpha Social Work Honor Society, Inducted January 2009

Masters Level Social Work Licensure (LSW)- Obtained April 30, 2014

RELEVANT EXPERIENCE:

Diocese of Harrisburg, Catholic Charities York Intensive Family Services

Family Therapist, June 2014- Present

• Conduct family therapy or individual sessions with persons or families presently open with York

County Children and Youth

• Develop treatment plans and establish familial goals to preserve the family unit or promote

reunification.

• Utilizes therapeutic interventions as needed to assist the family in reaching their goals.

Holy Spirit Behavioral Health

Crisis Worker, February 2012 – June 2014

Interview and assess consumers who are currently in a crisis situation emotionally or physically

and refer them to the appropriate services.

Operate a 24-hour crisis hotline for consumers in need to call.

Employ tactics of de-escalation to assist consumers in emotional stabilization.

Shippensburg University

Student Research Conference, April-2013

• Conducted an oral presentation at the annual student research conference on campus.

• Highlighted the main findings from a qualitative research study.

• Currently polishing this same study for possible publication.

Shippensburg University

Research Graduate Assistant, August 2012- May 2013

• Assisted Social Work Professors with research related tasks and class preparation assignments

The Lesbian, Gay, Bisexual and Transgendered Community Center of Central Pennsylvania.

Master of Social Work Intern, August 2012- May 2013

• Conducted, planned and led group interactions in a weekly LGBT Youth Group.

• Attended local informational fairs to increase awareness and education about the LGBT

Population and services offered to the community by the LGBT Center.

Chelsea B. Jones, LSW

• Visited and maintained relationships with school Gay-Straight Alliances (GSA) in Cumberland

and Dauphin County.

Holy Spirit Behavioral Health

Social Work Intern, August 2011 – December 2011

Assisted patients on the Extended Acute Unit and Acute Unit with discharge preparations

Conducted family meetings when necessary

Helped to enhance patient experience while staying at the hospital by assisting with miscellaneous

tasks

Menno Haven Assisted Living, Chambersburg, PA

Volunteer, January 2009-April 2009

Meeting with an individual biweekly to discuss personal history and current health

Planning activities for us to do

Gathered information to assess her abilities

Boys and Girls Club of Shippensburg, Shippensburg, PA

Counselor/Camp Counselor, February 2009-July 2009

Document incidents and accidents that occur during program hours.

Model appropriate social behavior

Encourage active participation among all youth to minimize risk of negative altercations/injuries

and resolve conflicts

Provide assistance with homework as needed.

Planning and organizing activities for the children to participate

Pinnacle Health, Harrisburg, PA

Emergency Room Registration, April 2007- May 2007

Received valuable training on patient confidentiality, HIPPA regulations/guidelines and

maximizing patient satisfaction with the hospital

Gathered and collected current medical and insurance information

CAMPUS LEADERSHIP/TRAINING:

Social Work Organization (SWO)

Vice President, 2009-2010

Obtained guest speakers for SWO meetings

Assisted in the planning of fundraisers

Planned and helped implement goods fundraisers to benefit children and adults

Phi Alpha, Social Work Honor Society, Inducted January 2009

President, 2009-May 2011

Coordinated with SWO to secure volunteers to assist with fundraising drives and community

service programs

Collected dues and processed applications for new and existing members

PASSHE Women’s Leadership Consortium, Sandy Lakes, PA

Active Member, Summer 2010

Attended workshops about building female leadership

Raised awareness of women’s issues

Empowered the student body to counter these issues in a campus setting using various methods

COMMUNITY INVOLVEMENT:

Church Mission Trips (2004, 2005); South Central PA Sickle Cell Council (2008)

Chelsea B. Jones, LSW

CUSTOMER SERVICE EXPERIENCE:

Sales Associate (Sally Beauty Supply, August 2008-January 2009/August 2009-August 2011)

Student Work Study (Shippensburg University Social Work Department, August 2008-May 2011)

Sales Associate (Sears, Summer 2008)/ (Lane Bryant, September 2006-May 2007))

Customer Service Representative (Cingular Wireless, November 2006-April 2007)

Caregiver (Self Employed, August 2005- October 2006)

Bank Teller (Commerce Bank, January 2005-July 2005)

Secretary (Bailey, Stretton and Ostrowski Law Offices, August 2004 – December 2004, EDSI, May 2011- August

2011)

REFERENCES: Upon Request



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