MOONCLAIRE P. DE CLARIN

#***, ******* ********, *** ******, Pasig City

E-mail: acn4cl@r.postjobfree.com

Cell No.: 092********/1-916-***-****

Objective: Part-time Online English Tutor

EXPERIENCES:

Mobile Teacher I DepEd -Division of Pasig City

Alternative Learning System Unit November 2008 – Present

Pinagbuhatan High School Pasig City

Music, Arts, PE and Health Teacher June 2007 – Sept. 2008

Teletech Customer Management Robinsons, Lipa

Technical Support Representative – I Sept. 9, 2006 to Feb. 20, 2007

(BSkyB Account)

4th Floor Octagon Bldg.

Teleperformance Philippines, Inc.

Quality Assurance Analyst San Miguel Ave., Ortigas Pasig City

(Sprint Account) Aug. 8, 2005 – May 12, 2006

Pinagbuhatan High School Pasig City

Filipino Teacher June 21, 2004 – August 3, 2005

Rizal High School Pasig City

Music, Arts, and Physical Education Teacher June 2003 – March 2004

Sisters of Mary, Inc Sta. Mesa, Manila

English Teacher January – June 2001

Manila Xiamen International School Xiamen, China

English Teacher January to June 2000

CAPABILITIES:

As a Technical Support Representative:

o Accommodate call from customers and resolve technical issues with regards to the

product they purchase.

As a Quality Assurance Analyst:

o Monitor and evaluate agents / Representatives follow the proper call flow.

o Insure the quality of the calls made by the agents / representatives

o Be calibrated with the whole Q. A. team implementing standard guidelines in scoring

agent’s call.

o Coach agents / representatives on area where they missed.

As a Teacher:

o Teaching: Able to give instructions and lesson enabling others to learn something

using explanation demonstration and supervised practice.

o Working with others: Enjoy working with other people. A good team builder, bringing

energy and enthusiasm into group efforts. Enjoy encouraging others and developing

rapport.

o Developing ideas: Adept at creating order out of chaos. Able to take a thought from

the idea stage through to completion.

o Scheduling: Able to prepare coordinated, timed lesson plans, which entails making

arrangements for events and processes as well as making sure goals and promises

are delivered on time.

EDUCATION:

Philippine Normal University Taft Avenue, Manila

Master of Education major in June 2009 - Present

Educational Management (12 units)

Philippine Women’s University Taft Avenue, Manila

Bachelor of Science in Secondary Education 2000

Major in English

Lycee D St. Cyr High school Sucat Parañaque City

Secondary Education 1982-1986

Celedonio Salvador Elementary School Paco, Manila

Primary Education 1976 – 1982

SPECIAL TALENTS AND SKILLS:

o Computer literate: Basic knowledge of Microsoft Office

o Internet: E-mail and surfing the net

o Singing

o Dancing

TRAININGS AND WORKSHOPS:

Module Writing DAP, Tagaytay, by BALS,

DepED

NCR, May, 2010

Technical Support – I (BSkyB Account) Teletech (Lipa CMC)

Sept. 9, 2007

Product Training / Q.A. Training (Sprint Account) Teleperformance, Phils

August 8, 2005

The Power of Influence in Teaching Iba Zambales

Department of Education November 11-13, 2004

Standard First Aid Training Shaw Blvd. Pasig City

Red Cross Rizal Chapter April 26 - May 1, 2004

Basic Life Support – CPR Training Shaw Blvd. Pasig City

Red Cross Rizal Chapter April 26 - May 1, 2004

Basic Disaster Management Training Shaw Blvd. Pasig City

Red Cross Rizal Chapter May 11-13, 2004

International Humanitarian Law Shaw Blvd. Pasig City

Red Cross Rizal Chapter May 14, 2004

School – Based Seminar in Test Construction Caniogan, Pasig City

Rizal Highschool (Main) December 15-16, 2003

REFERENCES:

Ms. ELIZABETH AUSTRIA

DepEd Supervisor

Division of Pasig City

093********/092********

Mrs. VIRGINIA T. NORA

Alternative Learning System, Supervisor

Division of Pasig City

091********

Mrs. Lanie Tuazon

DepEd, Division of Pasig City

091********

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