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Manager Customer Service

Location:
Antwerp, OH, 45813
Salary:
65000 plus
Posted:
January 31, 2015

Contact this candidate

Resume:

David W. Phillips

**** **** ***

972-***-****

Antwerp, OH 45813

acn3zr@r.postjobfree.com

OBJECTIVE

I am seeking a Program Manager position that meets the needs and

qualifications of your company; in return I will be a great and positive

asset to your team. I am a team player with honesty and integrity at the

top my list and along with a broad depth of industry knowledge in and out

of aviation.

Profile

Director Retired & Decorated Air Force Veteran

Production Manager Team Leader

Training Department Manager Certified Master Technician

Disaster Preparedness Manager Quality Management System Auditor

Government Contact Oversight Oversaw Operations Budget of $1 Million

MANAGEMENT EXPERIENCE

Manager

. In charge of overseeing and accomplishing inspections, reports,

updating of records, usage tracking and forecasting of equipment.

. Tracked and scheduled hourly and annual inspections, along with

internal audits, to keep equipment operating at 100% and under budget.

. Generated weekly reports to advise the board on status of all

equipment.

. Great customer service skills, as the customer always comes first.

. Managing teams of over 40 direct reporting individuals by giving each

person my direct attention.

. Always remaining on and under budget with all projects and operating

expenses.

Team Leader

. Create an environment oriented to trust, open communication, creative

thinking, and cohesive teamwork. Provide the team with a vision of the

project objectives

. Motivate and inspire team members.

. Facilitate problem solving and collaboration.

. Familiarize the team with the customer needs, specifications, design

targets, the development process, design standards, techniques and

tools to support task performance.

. Maintaining and remain under budget on all projects.

Training Department Manager

. Facilitate and ensure key training programs; determine training

effectiveness; and recommend necessary changes; keep training trends

in the industry through conferences and associations.

. Collaborate with the key department contacts to identify training

needs and design programs and tools that support performance

initiatives.

. Prepare monthly training progress reports and communicate to

management team members the previous month's accomplishments and next

month's training objectives.

Instructor

. Develop lesson plans, adhered policies and procedures related to

training plan.

. Directs classroom training, flight simulator training, in accordance

with the Standard Operating Procedures.

. Develop new courseware and presentation aids for keeping training

environment current and relevant to industry standards. This ensures

students leave training with the best knowledge and hands on

procedures for maintenance.

. Clients are priority one and giving them Top Notch Service by ensuring

the best training environment is established.

. Update all courseware presentations to ensure that returning clients

are given the most current, up to date materials available. This

allows instructor knowledge to remain sharp and clear.

PROFESSIONAL EXPERIENCE

. Twenty-eight years of hands on experience as a Director, Manager, Team

Leader, Senior Lead Mechanic, Crew Chief and Instructor, with team sizes

up to 200 members.

. Experience of input, job following, coordinating, inspection of

completion, budgeting, and air worthiness certifications with many

different service centers from around the world.

. Managed and controlled maintenance plans, production schedules,

modifications, repairs all on time and under budget to meet customer's

maintenance and operational commitments.

. Managed parts supply and warehouse worth over $5 Million dollars in

assets.

. Reviewed maintenance data collection summaries to determine trends and

production effectiveness.

. Managed and consulted on Government contracts in many different aspects,

such as new building construction and aviation site maintenance along

with aircraft modifications to government owned aircraft.

. Diagnosed and solved complex operating systems by interpreting technical

data, blueprints, and electrical wiring diagrams, pneumatic and hydraulic

schematics. Always looking for the best and most cost effective way for

modifications and repairs.

. Interpreted inspection findings and determine adequacy of corrective

actions. Inspect and check components for clearances, tolerances, proper

installation, and operation. Inspect and identify equipment for

prevention and correction of corrosion,

. Types of equipment qualified on aircraft, industrial, automotive, and

agricultural, along with all associated equipment that is needed to

maintain them in perfect working order.

.

QUALIFICATIONS

Quality Management Systems Auditor - Achieved ISO 9000 - 9001

certification, 14001 certification, 5S and Lean Initiatives

Computer Applications - Microsoft Access, Excel, Outlook, Power Point,

Project, Word, Adobe Acrobat, Computerized Maintenance Program (CMP),

Systems, Applications and Products (SAP)

Licenses - Federal Aviation Administration Inspection Authorization,

Airframe and Power Plant Mechanic, Federal Communications Commission

(General Radio License), Certified Master Mechanic, Journeyman Electrician

Secret Security Clearance current and inactive status

EMPLOYMENT HISTORY

Stratosphere Quality LLC Defiance, Ohio

2014 - Present

Project Supervisor

Glenbrook Hyundai Fort Wayne, Indiana

2013 - 2014

Salesman

DynCorp International Hickam AFB, Hawaii

2011 - 2013

Site Manager

Barr Air Patrol Mesquite, Texas 2010 -

2011

Director of Maintenance

L-3 Com Integrated Systems Greenville, Texas

2009 - 2010

Team Leader

FlightSafety International DFW, Texas 2006 -

2009

Lead Instructor

General Dynamics/Gulfstream Aerospace Dallas, Texas

2005 - 2006

Senior Technician

U.S. Air Force Dyess AFB & Ramstein AB 1985 -

2004

Instructor Flight Mechanic/Engineer, General Instructor/Teacher

Manager, Director, Production Supervisor, Supervisor

Phillips Electrical Antwerp, Ohio 1983 -

1985

Electrician

EDUCATION AND TRAINING

U.S. Air Force OJT Trainer/Supervisor, Crew Resource Management Instructor

and Facilitator, Technical Order System Manager, Records Management, and

Hazardous Waste/Recoverable Products Management.

Grand Canyon University - Masters Degree in Emergency Management and Safety

Oct 2013

Grand Canyon University - Bachelors Degree in Public Safety and Emergency

Management

Flight Safety International - Certified Master Technician and Master

Instructor

AWARDS AND RECOGNITIONS

Cambridge Who's Who List, USA National Honor Society, Dean's List at Grand

Canyon University, Little League World Series Umpires Alumni International,

Aircrew Manager of the Year 1999



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