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Technical Support Project

Location:
Atlanta, GA
Posted:
January 31, 2015

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Resume:

STERLING H. GARRETT

Atlanta, GA • Phone: (***) **1- 1230 • Email: acn3zm@r.postjobfree.com

Professional Summary:

Multifaceted IT professional with a keen focus to succeed at completing objectives, as well as, utilize a mix of strategic vision to construct technical solutions that support organizational needs. Forward thinking individual looking to join an organization that’s on the cutting edge of technology, encourages educational advancement, and promotes career advancement.

Areas of Strength & Knowledge:

Network Monitoring

Basic Router/Switch Configuration

Network Equipment Installation

LAN/WAN Administration

Network Documentation

VLANs

Terminating Cable(s) (Cat5,Cat6,Coaxial)

Ping, Traceroute, Show Commands

Network Troubleshooting

Cable Testing

Telnet

SSH

Monitoring Tools: CiscoWorks, CCP

Hardware: Cisco

Software: Microsoft Office Suite (Excel, Word, Exchange, PowerPoint), Visio

Professional Certifications

CCENT Certification 2014

CCNA Certification 2014

MRAP U Certification 2012

A+ Certification 2004

Professional Experience

ManTech International Corporation, Chantilly, VA 2013

Logisticians/Mechanical Technician

• Provided logistical duties, via LogMASTRE, for the MRAP contract while stationed in Kandahar, Afghanistan.

• Opening and closing work orders using DA FORM 2407.

• Transferred data from DA FORM 2404 to the LogMASTRE system.

• Used data from DA FORM 5988 and DA FORM 2404 to order parts as well as input faults for work orders.

• Used Microsoft Excel to track progress and status of all open and closed work orders.

• Provided a status report to the Site Lead on a weekly basis.

• Provided assistance in the supply room as a supply clerk.

• Proficient with a variety of hand tools, diagnostic tools, power tools, torque wrench, and multi-meters.

• Provide assistance to technicians in fabrication and installation of mechanical related equipment.

• Provided maintenance services under MSU program for MAXX PRO DASH vehicle such as:

• Remove and install rear springs

• Removed and install prop shaft as well as front drive shaft

• Prep and install VEE (vehicle emergency escape) window

• Install stabilizer bar bracket, bar, and end link

• Performed four wheel alignment using Hunter system

• Assisted team with UIK installation

• Operated manual A crane with chain hoist

Professional Experience

Greenlee Security Services, Camden, NJ 2011

Security Supervisor

• Handled all correspondence between client and GSS during any given shift.

• Handled site specific training amongst security officers to ensure proper detail during shift.

• Reported, as well as, facilitated any safety issues amongst GSS fleet.

• Recovered man hours of all security officers for any given shift through computerized tracking system.

• Representative of GSS business development team.

• Served as project coordinator for Black Friday event in conjunction with Allied Barton and Walt-Mart:

• Coordinated the hiring of 60+ licensed security officers.

• Served as liaison between GSS and Allied Barton

• Ensured that all security officers were present and accounted for at three separate Walt-Mart locations

Tyler Place Community Development Corporation, Atlanta, GA 2009

Project Coordinator

• Coordinated pre-development and construction activities for several development projects for TPCDC

• Creation of development budgets for various construction projects.

• Coordinated management/maintenance of all properties acquired by TPCDC

• Maintained cost flow tracking system for each project to be completed by TPCDC.

• Processed draw request in line with budget guidelines set forth by federal and state grants, as well as, funds received by private lending institutions.

• Handled payroll processing through Intuit for all employees of TPCDC, as well as, payout to consultants and sub-contractors for services rendered.

• Served as a representative for TPCDC on development team in partnership with Brock Built Properties Inc. for the Elm Street project.

Tyler Place Community Development Corporation, Atlanta, GA 2004

IT Coordinator/Accounting Coordinator

• Processed payout to various vendors.

• Processed payroll for TPCDC staff through Intuit Payroll Services.

• Maintained budget tracking system for various funds awarded to TPCDC through QuickBooks.

• Processed/maintained inter-organizational check request system set forth by federal and state grants.

• Maintain all inter-office systems (computer, network, printer, website, and server).

• Performed routine maintenance test on all computer systems to ensure efficiency.

• Performed routine technical support on various PCs.

• Created shared folder system over office LAN.

• Maintained/supervised system security (anti-virus, anti-spyware, and adware).

• Memory upgrade on all PCs.

• Troubleshooting hardware and software issues on end user systems.

• Minor O/S troubleshooting.

• Installation of PC hardware (hard drives, graphic cards, etc.)

Education

Pacific Institute of Technology, Morrow, GA

Network Administrator (CCENT,CCNA) 2014

Georgia Perimeter College, Clarkston, GA

AS Business Administration 2007

Professional Affiliations

Member of Alpha Pi chapter of Alpha Beta Gamma International Business Honor Society of Community, Junior, and Technical Colleges



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