Tod Ruckdeschel

*** ******** **. ****# *** Mooresville, NC 28117 • 602-***-**** • acn3zh@r.postjobfree.com

Career Summary

Outside of the military, over the last many years, my strongest employment has been based in customer

service. Current experience has been working in Customer service Help Desk environment for the last two years.

Recent opportunity has given exposure to Support Analysis and Data Production which has also cultivated a goal of

self learning to obtain A+ certification. These experiences have also led to looking for a position with a company

which can provide a challenge and develop a career as well. With the possession of a customer service oriented

attitude, strong verbal/written communication and troubleshooting skills; tempered with a dedicated work ethic and

being a quick learner, with an emphasis on pride and integrity on any task or project.

Experience

ACRYNESS

October 2014 January 2015 Mooresville, NC

Data Processing Production Associate

Retrieve and upload client files via company data sharing server in a timely fashion

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Use of company software to process client data files into a PDF format

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Deliver processed files to the Production/Print department for printing and inserting

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Extensive computer operations using company and industry software

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Integral use of web based software to track and organize client data

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Communicate with Client Support Analysts and IT for solving processing issues

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ACRYNESS

June 2014 October 2014 Mooresville, NC

Client Support Analyst

Resolve issues assigned to Client Support, including analysis, diagnosis, resolution, outcome verification

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and follow up

Simultaneously manage multiple client projects

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Daily use of web based ticketing system to resolve client issues and to determine next steps on projects

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Effective use of communication to answer positively to clients about company services, processes and

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procedures

Extensive computer operations using Monarch and Planet Press software to resolve client data file issues

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Collaborate with department team and coordinate project work, Statement of Work preparation, monitor

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execution, fulfillment coordination and final billing

Manage communication and project scheduling with other departments

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PSCU

February 2014 May 2014 Phoenix, AZ

Card Services Representative

Maintain member/Credit Union relations

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Process member requests in regards to their Credit Card accounts

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Extensive computer operations using company and industry software

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Internet navigation and Microsoft based software use.

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GDIT

August 2013 February 2014 Phoenix, AZ

Advanced Resolution Center Tier 1 Marketplace

• Provide knowledgeable responses to telephone inquiries (phone or email) regarding Marketplace issues in

a courteous and professional manner.

• Continually look for and suggest process improvements that will benefit Vangent and our customers

(internal and external).

• Utilize databases and written materials to look up and provide information to telephone inquiries.

• Report problems that occur and assist with the resolution.

Demonstrate incremental and continued performance improvement

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June 2013 August 2013 GDIT Phoenix, AZ

General Medicare Tier 1

• Provide knowledgeable responses to telephone inquiries regarding Medicare issues in a courteous and

professional manner.

• Continually look for and suggest process improvements that will benefit Vangent and our customers

(internal and external).

Utilize databases and written materials to look up and provide information to telephone inquiries.

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Respond to telephone inquiries within the set departmental staffing and time parameters.

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PSCU

January 2013 June 2013 Phoenix, AZ

Member Services Representative

Maintain member/Credit Union relations

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Receive inbound calls from members

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Process member requests in regards to their Credit Union accounts

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Anderson Security Agency

March 2004 January 2007 Durango, CO

Security Sergeant/ Site Manager

Responsible for supervising a high profile, high visibility post by patrolling/controlling access to a

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controlled entry facility for an information sensitive business.

Patrol duties consisting of interior patrol of building to ensure equipment and employee safety as well as an

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exterior patrol to ensure the safety of the property and employees.

Management of four officers working 2 shifts daily and on weekends.

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November 1999 July 2001 Arizona Department of Juvenile Corrections Phoenix, AZ

Youth Corrections Officer II

Maintain general Security within a Juvenile Mental Health Facility, Ensuring the safety of staff and youth.

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Shift Supervision and schedule completion.

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Daily youth interaction to ensure self awareness and community involvement through training and conflict

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resolution techniques.

United States Navy

June 1989 January 1991 Miramar, CA

Aviation Electronics Technician/Plane Captain

Standard Military duties (available upon request).

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Launching, retrieving and service maintenance of F 14 aircraft.

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Fuselage integrity, preflight status and transport of aircraft.

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Troubleshoot electronic systems.

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Removal and replacement of faulty computer components and wire connections.

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Education

June 2008 September 2010Grand Canyon University Phoenix, AZ

Completed two years of course study in Public Safety Administration

September1989 June 1990Naval Air Training Command Millington, TN

Completed course study in Electronic Engineering over 9 months regarding, but not limited to: Algebraic math,

Three Phase Power Supplies, Computer Logic, Electronic Component recognition and replacement and electrician

knowledge; with an additional 4 month intensive specific to F 14 aircraft.

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