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Customer Service Sales

Location:
Ontario, Canada
Posted:
January 31, 2015

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Resume:

Stephanie Bachmeier

**** ******** **, ******* **

N8Y-4L5 519-***-****

acn3z9@r.postjobfree.com

CAREER OBJECTIVE

To continue to grow and develop as a successful communicator and mentoring professional by

utilizing my management skills and good will experiences to enrich and motivate those I partner with.

SKILLS

Hiring and Training. Program Promotion. Conflict Resolution. Excellent Written and Oral Communication Skills. Strong

Organizational Skills. Interpersonal Skills. Highly Responsible. Reliable. Positive Adult Mentor. Budgeting of Funds.

Monitoring and Training. Collection of Final Reports. Administrative Duties. Interpersonal Relationship Building Skills.

Establishing Rapport. Emergency First Aid/CPR and Smart Serve certification. Previous Experience working with youth.

Models Appropriate Behaviour. Microsoft Word, PowerPoint, Excel, Payroll/Scheduling Software, PageMaker, Salesforce

Strong leadership, Relationship Building, Rapport and Oral and Written Communication Skills

EDUCATION

Currently enrolled in Business Marketing at St. Clair College of Applied Arts and Technology

Bachelor of Arts with Honors in Communication Studies - University of Windsor

PROFESSIONAL EXPERIENCE

Causeworx Inc.

December 2012 – present

Tele fundraising Representative for Sick Kids Foundation/International Fellowship of Christians and Jews of Canada

Raising funds for Sick Kids hospital for research into childhood illness such as brain tumours, cancer, heart

defects, cystic fibrosis and genetic conditions and providing financial support for families

Raising funds for the purchase and maintenance of high performing and costly medical equipment

Raising funds for mission support and humanitarian efforts in Eastern Ukraine to assist with community

rebuilding, food, clothing, medicine and heating supplies due to war and current political/religious unrest

Value Village

April 2011 – December 2012

Production Manager/Retail Sales Manager

Execution of sales strategies, training, product quota enforcement and enforcing company standards

Increasing sales and profits through coaching and modeling outstanding customer service, positive donor

experiences and ensuring customer frequency and retention

Blockbuster Video

September 2000 – April 2011

Store Manager

Hiring, training, cost and shrink control, budget management and analysis, developing a strong sales culture using

role playing and mentoring, coaching staff on excellent communication and building rapport skills and

developing sensitivity in dealing with members of different cultural and racial backgrounds, creating and

maintaining healthy relationships with local businesses for cross promotion, attending monthly meetings/training

seminars on sales techniques and how to achieve optimum customer satisfaction and retention

Stephanie Bachmeier

1447 Francois Rd, Windsor, ON

N8Y-4L5 519-***-****

acn3z9@r.postjobfree.com

Page 2

Famous Players Silver City Windsor

April 1999 – September 2000

Theatre Operations Manager/Corporate Events Planner

Hiring, training, maintaining up to date theatre promotions and preparing show times and media communication

for publication, analyzing and updating final reports

Recruiting clients for theatre rentals, planning and execution of food and beverage and audio/visual needs,

meeting with clients to outline services, billing and event follow up

Hilton Windsor

September 1994 – April 1999

Hospitality/Customer Service/Food and Beverage/Management Trainee

Providing hospitality service for a wide range of functions, bartending, hosting, product requisition

Management cross training in Accounting, Front Desk, Human Resources, Engineering, Housekeeping

VOLUNTEER EXPERIENCE

Girl Guides of Canada – as a Girl Guide Assistant it has been my honor to help female youth:

Develop team skills and respect for each other

Develop a sense of responsibility and independence

Develop leadership skills

Offer service in their communities

Discover the best in themselves

Border City Brawlers – Advertising and promotion for local Women’s Roller Derby league

Kingsville Horticultural Society –Committed to caring for the environment and beautifying

The Town of Kingsville by planting and maintaining flower beds within Kingsville and surrounding areas

ACHIEVEMENTS

Causeworx – Ranked 3rd in my team for Sick Kids Foundation year end donation push - 2013

Value Village – Q1 Sales TC Bonus – 2012

Blockbuster Video – Highest year over year District Sales Bonus – 2006

Blockbuster Video – Q4 Sales Growth Bonus – 2005

Hilton Windsor – Employee of the Month – November 1997 – for excellence in customer service

Hilton Windsor – Chosen for Management Trainee program from a pool of 12 other highly qualified candidates

FURTHER INFORMATION

References, University transcripts, Awards and Safety certifications available upon request

Valid driver’s license and reliable insured vehicle

Full availability including evenings, weekends and holidays



Contact this candidate