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Project Manager Customer Service

Location:
Belleville, NJ
Salary:
100,000
Posted:
January 31, 2015

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Resume:

ARGELIO J. CARRILLO

** ****** ******

Belleville, NJ 07109

973-***-****

http://www.linkedin.com/in/litocarrillo acn3y4@r.postjobfree.com

SYSTEMS ADMINISTRATOR / PROJECT MANAGER

IT Professional with Project Management skills in Lotus Notes, Domino,

Windows and Blackberry Enterprise Server, Messaging and Mobility

Management. I bring strengths in Customer Service, Client Support, Server

Maintenance, as well as BES implementation. Recognized by my peers for my

what ever it takes to get the job done with a right attitude, as well as my

customer centric vision.

TECHNICAL

Platforms: Windows 2003, 2008, AIX

Lotus Domino, Lotus Notes, Lotus Sametime, Lotus Traveler,

Software: Blackberry Enterprise Server, Neverfail, Enterprise Vault,

Power Tools, Desktop Manager, VMWare, Filemaker

PROFESSIONAL EXPERIENCE

World link / Samsung Telecommunications 2013

- 2014

System Tools and Support Project Manager

. Implemented QA wireless application for Cell Tower builds

. Enhanced real time updates to Field Engineers for audits / trouble

tickets

. Managed system support for National Field Operations.

. Standardized, Reporting for Management

. Responsibilities included support and training documentation

. Maintained all user groups and access privileges for system access

. Implemented Training for Field Operations Engineers and Vendors

. Performed Customer facing and daily Operations to end users

COMPUTER DOC ASSOCIATES 2012 -

2013

Vulnerability Management Consultant

. QualysGuard Vulnerability Management Scan System

. Managed, installed, and maintained QualysGuard systems.

. Standardized Scans, Mappings, Reporting for Management

. Responsibilities included replacing appliances and upgrading firmware

. Remediation Control Lists, Policy Templates and Asset Groups

. Implemented Training for Remediation Ticket owners

. Performed Customer facing and daily Operations to end users

RICOH CORPORATION 1993 - 2012

Senior Systems Administrator project lead

. Acted as first point of contact for all major technical issues,

including system outages.

. Oversaw infrastructure for three mail corporate offices for help desk

technicians and IT Department.

. Responsible for monitoring, maintenance and support of Lotus Domino

Servers, Notes Clients.

. Implemented all server upgrades, Hot Fixes and Incremental updates

. Migration of servers from older hardware and Lotus Notes versions to

newer servers and newer versions

Lotus Domino Administration (cont)

. Instituted WebMail on DMZ as well as Pass-through Servers for internet

mail access

. Standardized all mobile device systems, Blackberry Enterprise Servers,

Lotus Traveler as well as respective devices for each system

(Blackberry, android, i-phones, tablets and pads).

. Manage, install, and maintain Lotus Notes Domino systems for 30,000

users.

. Installed, configured and administered IBM Lotus Domino Servers in a

clustered environment

. Responsibility included registration, recertification, renaming users,

managing Access Control Lists, groups.

. Mail quotas and installation of upgrades and fix packs on servers.

. Assisted in mail migration project for merging organization.

. Actively monitor SMTP gateway, as well as mail routing topology.

. Maintained and supported mobile device technologies.

. Designed and implemented IBM Traveler and Blackberry Enterprise

Servers.

. Managed Domino systems administrative requests.

. Maintained policies, databases, and made suggestions for improvement

of processes.

. Performed Implementation of Domino Servers in Latin Americas.

. Worked overflow and escalated tickets (2nd or 3rd level).

Blackberry Technician/Admin

. Administrate Blackberry Enterprise Servers.

. Provide Level 2+ support, including Provision, maintain, administer,

troubleshooting and resolution of reported incidents and other

requests for all cell phones, Air cards and Blackberry Devices.

. Performed numerous Blackberry Server upgrades, starting with BES

version 2.0, to most recent 5.0.3.

ARGELIO J. CARRILLO

Page 2

201-***-****

http://www.linkedin.com/in/litocarrillo acn3y4@r.postjobfree.com

Blackberry Technician/Admin Continued)

. Configured Blackberry Enterprise Server Monitoring

. Implemented BES 5.0.3 server High Availability topology

. Liaison with service providers including ATT, Verizon, Sprint, T-

Mobile new wireless devices provisioned and to insure performance,

billing and security standards are met and adequately reflected in all

provisioning.

. Administration activities include ordering, tracking and deployment of

mobile devices resulting from end-user requests.

. Handle day-to-day BES and blackberry related technical problem.

. Utilized RIM resource kit tool to isolate individual user problem.

. Escalated any unresolved issue to RIM and uploaded LOG files to RIM.

. Certification of new blackberry devices from different carriers.

. Certification of new desktop manager and handheld software.

. Provided routine administrative functions, activities which included

BES account creation/deletion, resending IT policy and service book,

upgrade device firmware, Setting Enterprise Activation password and

resetting device password.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Computer Programming Certificate, Computer Processing Institute (Technical

School)

Computer Science, Bergen Community College

CERTIFICATIONS/TRAINING

OSHA Safety Certification

Certified Lotus Professional Domino

Blackberry Enterprise Server 4.x and 5.x

Lotus Domino Administration 6.x, 7.x

LANGUAGES

Bi-lingual, Read, write and speak English and Spanish fluently

INTERESTS

Avid Golfer, horses, fitness and softball

AWARDS

Honored with Excellence Award (Ricoh Responder) 2011, 1996



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