Klaudia Laurence Co Lim

Address: *** ******** **. ****** * Subdivision,

Tandanmg Sora, Quezon City, Metro Manila, Philippines

Mobile: +63-915-***-**-**

Email: acn3xp@r.postjobfree.com

PERSONAL SUMMARY:

I take pride of being a dedicated professional, passionate and organized

with all my work. I enjoy the creative process and all the expected and

unexpected chaos that comes with conceptualizing, organizing and

executing events. I’m a Team player with Strong Leadership qualities

coupled with strong work ethics. Excellent interpersonal and customer

relationship communication skills. I’m quick on my toes and works well

under pressure, can execute rational and logical judgment calls in any

given situation.

EDUCATIONAL BACKGROUND:

Sienna Col. QC, Philippines BS TOURISM 2001-2004

•

Angelicum Col. QC. Philippines (Home Study Program) 1998-2001

•

Philadelphia HS. QC, Philippines 1997-1998

•

Grace Christian Col. QC. Philippines 1990-1997

•

PROFESSIONAL BACKGROUND:

(Fort Bonifacio

• CLUBHAZE VIP SUPERVISOR / MARKETING TEAM 2013

Global City)

Built and cultivated long-term quality relationships with VIP clients by providing

superior service and ensuring their utmost satisfaction.

Regularly interacted with guests to provide prompt response to inquiries and

requests, as well as Handle customer services, resolve client issues and extinguish

escalated complaints.

Assist in Formulating innovative marketing strategies, campaigns, and drink

promotions to elevate bar sales.

Develop fresh and creative concepts for weekly program and special events.

Train our VIP service team to Provide exceptional service with guests in a high

volume, very fast-paced, demanding, upscale environment to ensure they have

been provided with engaging, positive experience that resonates and prompts

them to return.

• GALAXY HOTEL (MACAU) HOSTESS FOR CHINA ROUGE & FESTIVA

2011-2012

Managed the booking hotline and make the daily table reservation layout for the

club and restaurant.

ENCORE/EMBASSY SUPERCLUB Jr. PUBLIC RELATIONS / VIP

•

HOST 2008-2010

(Fort Bonifacio Global City Philippines)

Managed the Encore booking hotline for table reservations and make the table

reservation layout.

Organized birthday parties and host special events.

Manage customer database with profile information, order data and contacts

details. And send out weekly updates and invites to all our clients via SMS and

social media.

Personally addressed all my clients and VIPS requests and complaints, and

ensure all our VIPS and guests gets the red carpet treatment and give them the

best clubbing experience without compromising the integrity of the club.

2008 (Macau)

• STARWORLD HOTEL WELCOME AMBASSADOR

Warmly greets and welcomes all guests and help them with their inquiries.

• TELEPERFORMANCE TEAM LEADER & C.S.R. (OUT BOUND) 2004-2005

(Ortigas Philippines)

Coached, trained, motivated, and mentored a team of 20-30 agents.

Resolved escalated issues in an efficient and timely manner.

Provided support and training to agents for honing skills.

Reported daily progress on customer issues to the management.

Reviewed performance of agents and recommended promotion.

Achieved monthly sales target throughout the job tenure.

• OWNER/CO-FOUNDER OF 7SINS EVENTS PRODUCTIONS 2002-2004

As an advocate of our local artists in the music and art scene, our production

team collaborates with our local bands and artists to organize, produce and

promote mini concerts and assemble monthly gigs in different bars all over the

metro and in some provinces.

Contact this candidate