Gary D. Warren, Sr. 469-***-****

acn3xe@r.postjobfree.com

PROFESSIONAL SUMMARY

Extensive Supervisory and Employment experience in various fields such Telecom, Electronics,

Dispatch Centers, Call Centers, Shipping and Receiving, and Property Maintenance.

Candidate is skilled and proficient in various technologies, software and computer programs and is a

studious/quick study for new technologies. Possesses his SIX SIGMA – Greenbelt

Candidate has a flexible schedule and will adapt to what the needs of the company are

Proven ability to identify/improve /manage the needs of customers and stakeholders to deliver cost

effective improvements within the various industries

Candidate possesses superior time management skills, dynamic interpersonal communication skills

(both written and verbal), is adaptable, versatile, and reliable with an exemplary track record of

success; exceeding expectations and requirements in every position he has held

Candidate relocated to the Dallas area due to the illness of a parent and is now ready to go back to

work! Hire this “Jack of all Trades” and watch him excel your expectations every time!

HIGHLIGHTS OF QUALIFICATIONS

Technical Support/Help Desk/Troubleshooting Skills

Supervisory

Dispatcher

Logistics

Account Management

Quality Assurance

Call Center/ Customer Service

Training/Hiring/Terminations/Performance reviews/Disciplinary reports

Documentation creation/maintenance/updating

AP/AR/ Payroll

Blue print schematics

Design specifications

Inbound manifest/bill of lading

EPA Type I & Type II Certification

TECHNICAL EXPERIENCE & PROFICIENCES

MS Office product suite: MS Outlook, MS Word, MS Excel- W,X,P,O,N,A, MS Power Point, MS Access

Cabledata, People soft, Lease net, W MI inventory software, SUMIF

CAT schematics 3D software

Logistic global software, LAN communications, IBM commercial tower, Nextel commercial tracking

Two-communication, GPS Dispatch system

EMPLOYMENT HISTORY

United Parcel Service (UPS) Nov 2013 to Jan 2014

Delivery Coordinator

Prioritize packages according to service purchase.

Staging any and all deliveries for scheduled delivery day.

Expedite delivery in a timely manner.

Associa Inc. July 2013 to October 2013

Accounts Payable First Pass Coder

Managed Home owner Associations utilities and reserve accounts

Paid all bills regarding to HOA requirements nationwide service

Resume for Gary Warren

Oversaw a Populous of 100,000.00 residents.

Jan 2012 – June 2013

Unemployed due to Parental Care/Illness

Warren Mechanical – Self Employed – AC work

Feb 2011 – Dec 2011

Campus Investors Baylor LLC, Waco, TX

Maintenance Supervisor, Contract- Hired – Left to relocate to Dallas

Oversaw all property repairs, upgrades, and installations

Conducted routine daily maintenance

Coordinated all repairs to property with property staff

Account reconciliations

Contractor pay-outs

Inventory management

Supplier pay – outs net 30

Jan 2011 – Feb 2011

Unemployed/Contract fulfilled/Education

Warren Mechanical – Self Employed – AC Work

Oct 2009 – Dec 2010

Core Management, Waco, TX

Maintenance Coordinator, Contract fulfilled

Coordinated/scheduled repairs for MDU's (multi-dwelling units)

Make-ready for perspective tenants

Coordinated all repairs to property with property staff

A/C servicing, charging of units contractor solicitation regarding all aspects of property maintenance

and service

Caterpillar Inc., Waco, TX June 2008 - Aug 2009

Quality Inspector (Jun 09 – Aug 09)

Inspection of all material requiring specific measurements, density or any other test to insure the

standard of quality, prior to shipping to our dealers

Blue print schematics, Design specifications

Inbound manifest, bill of lading, packing information

W MI inventory software, CAT schematics 3D software

Associate Team Lead (Jun 08 – Jul 09)

Directed/ supervised a team of seven associates assigned to the inbound department

Oversaw the process of inbound material/auditing/staging/off -loading, prior to placing into inventory

Jan 2007 – May 2008

Unemployed due to company going out of business

Warren Mechanical – Self Employed – AC work

Roll Off Services, Waco, TX Sept. 2007 to Dec. 2007

Operations Manager/ Dispatcher Company went out of business

Negotiated contracts for new accounts

Ensured service satisfaction with current clientele

Ran daily operations of the Waco division

Reconciled monthly expenses

Managed petty cash account

Processed all accounts payable also deposited accounts receivable with net 30 required due date

Processed payroll – PTO and sick leave

Employee documentation/performance reviews/generated disciplinary reports

Recruitment,/hiring/and termination of drivers and laborers

Developed recycling programs; efficient for the client/environmentally compliant

Preventive maintenance program for all company vehicles

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Resume for Gary Warren

The Salvation Army, Dallas, TX Aug. 2006 to Aug. 2007

Inbound Call Center Supervisor/ Dispatcher- Received opportunity with ROS

Operated Nextel commercial tracking and two-communication and GPS Dispatch system

Efficiently managed field manpower

Dispatched/routed drivers to requisite locations for pick-ups

Drafting tax-deduction documentation for donations, complying with all IRS-mandated standards

Generated daily donor itemized pick-up request

Processed tax deductible paperwork for donor

Processed vehicle fuel consumption reports monthly via excel spreadsheet

Jan 2006 – July 2006

Unemployed due to relocation/Parental death

Warren Mechanical – Self Employed – AC work

McDonald Transit, Waco, TX May 2004 to Dec. 2005

Dispatcher, FT position/Relocation

Utilized channel two-way open microphone system

Directed a crew of 50 plus drivers/assigned transit/special needs transportation

Audited and collected payments for dispatched routes

Coordinated purposed routes for city approved arteries

Assisted with route deviations due to traffic stalls/accidents/construction

Reconciled end of day paper work required cash and ticket sale tally’s

End of day reports passenger reschedules route delays and route detours

March 2004 – April 2004

Warren Mechanical/ Self employed/AC work

UPS Supply Chain Solutions, Dallas, TX Sept. 2003 to Feb. 2004

Dispatcher/Logistics Facilitator, Contract Fulfilled

Utilized and operated Logistic global software, also LAN communications

Coordinated the distribution, over land and air, of delicate computer components

Processed repair orders for many large companies, such as Dell, IBM, Cisco Systems, and Packard

Bell

Directly communicated vital instructions to onsite technicians dispatched to our client companies

Performed internal customer call resolution

Recorded all daily material request which required inventory movement

Central Market, Dallas, TX June 2002 to Sept. 2003

Service Coordinator, FT permanent – UPS offered better financial compensation

Responsible for all aspects of customer service/cross selling/up selling

Performed sales transactions

Resolved and or assuaged customer dissatisfaction

Performed necessary operational functions including cash-auditing and inventorial procedures

Self Employed/Subcontracting – Utility surveys Feb 2000 – May 2002

AOK Computer Consultants, Dallas, TX Jan. 1999 - Jan. 2000

Field Technician / Dispatcher-Contract fulfilled

Utilized Excel W business formulas to generate/maintain reports of services rendered to our clients

Troubleshooting computer issues/upgrading cable technologies

Dispatched servicepersons for the County of Dallas utilizing IBM commercial tower

Warren Mechanical/Self Employed 1998 - 1998

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Resume for Gary Warren

Optel Vidtronics Corporate, Dallas, TX 1998 - 1998

Technical Supervisor/Helpdesk- Contract- fulfilled

Supervised the operations of a corporate-level call center/ adhered to city, state, and federal level

regulatory mandates

Oversaw technical support for the company’s Southern region- Telephony - cable, telephone, and

satellite services

Compiled phone-based statistics for departmental reports

Generated system failure statistics/Down time technical completion codes

Resolved customer-related issues that escalated beyond call center hourly staff

Resolved commercial accounts issues regarding system failures applied credits as needed

Unemployed due to permanent lay off 1997-1998

Telecommunications, Inc. (TCI), Dallas, TX 1991- 1997

Customer Operations Supervisor (Jan. 1995 to Nov. 1997), Permanent Layoff

Implemented superior training within the company’s Call Center

Oversaw the resolution of customer issues escalated beyond customer service representatives

Worked with other departments to rectify some of the company’s deviations from city regulations

Generated system wide outage reports of service and CBD standby systems utilized Cabledata

software

Processed hard copy of Cabledata software for city compliance reports

Processed employee reprimand via quality assurance taped conversations/suggested additional

training for new employees where applicable

Participated in job-fair recruitment

Dispatcher Supervisor (Nov. 1994 to Jan. 1995)

Directly supervised a team of twenty-one dispatchers

Team directed approximately 340 technicians

Provided scheduling - Dispatchers/time off/vacation-Utilized Kronos scheduling software for vacations

and coverage for call center

Created/Maintained documentation of all deliveries/upgrades/installations/repairs

Generated work orders for both installation/service for technicians via Cabledata software

Collaborated with fleet manager to schedule all vehicle maintenance tracking all serviced vehicles with

transportation pool software

Dispatcher (Sept. 1992 to Nov. 1994)

Responsible for fashioning/maintaining the daily routes of our technicians

Entered data relating to service upgrades, personnel, and our customers while adhering fastidiously to

legal privacy acts

Entry-level Installation Technician/Service Technician (Aug. 1991 to Sept. 1992)

Installed cable services for customers

Provided customers onsite instructions on proper usage of the cable systems

Performed repair work at our cable plant and at customers’ homes

EDUCATION/CERTIFICATIONS

W.W. Samuel High School, Dallas, TX, Diploma

EPA Type I & Type II - Certification to handle refrigerant both R22a & 134a.

SIX SIGMA - Greenbelt

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