Shawn Metdepenningen

**** *. ****** **. **. Clair, MI 48079

586-***-****

acn3wu@r.postjobfree.com

http://www.linkedin.com/in/shawnmetdepenningen

Objective The primary objective of my career is to obtain a

partnership with a company who is willing to invest in me,

as I invest my time, effort, and willingness to learn on a

day to day basis. With my pride and determination, I know I

can be a driving force that helps a company succeed.

Work experience 11/04 - Present Covisint

Detroit, MI

Development and Operations Sustain Manager - GM Consumer

(OnStar)

Position held: 8/14 to Present

DevOps Sustain Manager for GM Consumer Business (OnStar)

Lead and Mentor GMC DevOps Sustain Team

Single Point of Contact for Ops/Support for Delivery

Management and Client Management

Ensure Customer Satisfaction for Operations, Support,

Availability, Problem 8d/RCA Resolution

Participate in OnStar ITCR (customer) initiated page-outs

Incident Manager for Covisint OnStar SEV1 page-outs

Manage client RCA responses

Prioritize Client/Client Management escalations and ensure

they are addressed in a timely manner

Ensure internal RCA/8Ds are being handled/contained and

worked to completion

Drive break/fixes for critical production issues

Prioritize Sustain Development and track to release

Facilitate Sustain Operations fixes and improvements

Provide direction to Factory Dev, Sustain Dev, QA, Release

Ops, and Sustain Ops.

Ensure Support Documentation is up to date

Review Release Documentation and provide Sustain sign-off

Sr. Technical Solutions Delivery/Business Analyst

Position held: 7/11 to 8/14

Specialize in Healthcare, Automotive, and Manufacturing

verticals

Working closely with the Project Manager, provide

cross-functional leadership for the planning,

implementation, and deployment of complex solutions.

Gather input from customers (internal and external) and

determine business and functional requirements based on the

input.

Create functional and technical specifications, including

solution descriptions and deployment documents, to support

the definition, implementation, testing, and rollout of

complex messaging solutions involving multiple internal and

external (customer and third party) interfaces.

Work with customers and third parties to perform integration

testing and to troubleshoot deployed solutions.

Work with product and technical teams to plan and perform

implementation of product enhancements.

Assist Technical Writer and/or Sales in developing

technical, end user, or project support documentation.

Develop functional specifications for new features.

Provide support for managing the release of new features.

Establish the appropriate metrics and methodology to review

and identify potential areas for process improvement.

Apply process improvements and re-engineering methodologies

and principles to assess process improvement opportunities

and provide cost benefit analysis.

Help coordinate project status with customers and internal

project groups as projects move through the various phases

of the on-boarding process.

Support the development of standard technology and

implementation documentation associated with the Portal

Factory process that will be made available to internal

groups and customers.

Provide support for competitive analysis.

Perform other duties as required.

EDI Operations Level II Technical Support Analyst

Position held: 3/08 to 7/11

Specialize in Healthcare, Automotive, and Manufacturing

verticals

Provide 2nd level technical support for EDI issues and

projects

Global Operations 7x24 on-call pager rotation

Messaging Operations lead for new projects:

o Connectivity (FTP, FTPS, AS2, HTTP)

o Trading partner setup

o Trading partner migration

o Rule configuration

o Routing coordination

o VAN migration

o Testing and Production deployment

o Post-monitoring and error resolution

Participate in change control process

Participate in incident management process

Document processes, run books, etc., as needed

Understanding of B2B communication standards & protocols

Knowledge of XML, HL7 and EDI standards.

Experience with WebMethods, MQ or other middleware products

Basic knowledge of Unix, Oracle and SQL

Quality Assurance Team Leader

Position held: 6/05 to 3/08

Specialize in Healthcare, Automotive, and Manufacturing

verticals

Responsible for all activities involving Quality Assurance

for the Covisint Connect Application

Test and approve new customer EDI data flow

Test and approve new system enhancements and products

Work with developers to implement and test new customer data

flow, as well as enhancements to the system

Analyze and report test results to Project Managers and

developers

Assist development with UI configurations prior to testing

Create and implement test plan and test strategy

Create and implement test cases

Proficient in Compuware's Test Application Suite

Provided training to team members on new projects as well as

new employee training

Proficient in MS Office, Beyond Compare, Ultra Edit, FTP,

HTTP

Sr. Covisint Connect EDI Support Analyst

Position held: 11/04 to 6/05

Provided end-to-end user support of the Covisint Connect

Application

Subject Matter Expert for analyzing GM EDI data for material

releases and dispatch advices

Monitor, analyze, and resolve EDI transmission errors

Provide over the phone support of EDI transmissions for all

GM, LEAR, Johnson Controls, Chrysler, Ford, etc. plants and

their suppliers in the U.S., Mexico, Brazil, Canada, and

Europe

Knowledge of Covisint Connect, SAP, GM Supply Power, Trusted

Link, FTP, and GM bar code labeling

Assist GM suppliers with contract, material planning, and

transportation issues on daily basis

Extensive knowledge of MGO and Service Parts material

release applications

Create and implement new business processes for internal

knowledgebase

Proficient in MS Office applications

7/99 - 11/04 EDS

Various locations in MI & OH

GM Global EDI Help Desk Level II Help Desk Coordinator

Position held: 1/04 to 11/04

Subject Matter Expert for analyzing GM EDI data for material

releases and dispatch advices

Provide over the phone support of EDI transmissions for all

GM plants and GM suppliers in the U.S., Mexico, Brazil,

Canada, and Europe

Knowledge of Covisint Connect, SAP, GM Supply Power, Trusted

Link, FTP, and GM bar code labeling

Assist GM suppliers with contract, material planning, and

transportation issues on daily basis

Extensive knowledge of MGO and Service Parts material

release applications

Create and implement new business processes for internal

knowledgebase

Proficient in MS Office applications

GM Global Material Systems Help Desk Coordinator

Position held: 1/00 to 3/00 and 6/01 to 1/04

Provide customer support of the MGO system to GM assembly

and component plants

Monitor plant batch cycle, ASN, and labeling jobs; resolving

issues as they occur

Interact with GM and EDS Subject Matter Experts for

resolution of plant issues

Act as Shift Leader when assigned, ensuring that all Help

Desk responsibilities are performed during my shift

Coordinated the 2002 and 2003 Annual Physical Inventory for

all MGO Component plants

Create and implement new business processes for internal

knowledgebase

Performed three month TDY on USPS Account conducting

customer surveys

Provided training to team members on new projects as well as

new employee training

Proficient in Microsoft Office applications

EDS Vendor Management Center Offshift Manager

Position held: 3/00 to 6/01

Manager and Process Owner for the Offshifts team, which

includes all agents on second, third and weekend shifts

Coached, motivated, and monitored employee performance

Provided training to team members on new projects as well as

new employee training

Recorded team attendance on a daily basis and addressed

attendance and performance issues

Managed and enhanced processes and methodologies that were

followed by my team and the rest of the VMC

Attended and facilitated meetings to help resolve account

and team issues

Dispatched REM, GTS, and Service Center tickets to service

technicians for PC hardware and software repairs as well as

Data issues

Dispatched STAR cases to voice service providers for

telephone and voice mail issues

Performed warranty verification to determine time and

material charges to the customer

GM Access Help Desk Coordinator

Position held: 9/99 to 1/00

Provided technical support of software utilized by GM

dealerships such as MS Office and dealer applications

Knowledge of dealer software such as Vehicle Locator,

Vehicle Order Management, and GM Prospec

Troubleshot hardware such as the server, hub, UPS, printer,

monitor, etc.

Chevrolet Customer Assistance Center Customer Service

Representative

Position held: 7/99 to 9/99

Assisted Chevrolet customers with vehicle warranty

questions, conflicts and concerns

Processed vehicle Lemon Law requests

Provided customers with product and warranty documentation

Proficient in Microsoft Applications

Education St. Clair Community College

Port Huron, MI

Business Administration

Associates Degree

GPA 3.89

Current plans are to transfer to Central Michigan University

for BBA in Business Administration

Compuware Corporation

Detroit, MI

Certifications

Reconcile

Uniface Flow

QA Center/QA Director

Test Partner

Track Record

Changepoint for CARS

Compuware's Application Reliability Solution (CARS)

Brainbench

On-Line

Certifications

Software Quality Assurance

Additional Forklift Driving 3 Years Experience

Experiences CNC Machining 2 Years Experience

Industrial Stamping 6 Months Experience

Residential Roofing 6 Months Experience

Ceramic Tile Installation 6 Months Experience

Shipping/Receiving 1 Year Experience

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