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Manager Customer Service

Location:
East Grinstead, West Susx, United Kingdom
Salary:
GBP25000/YEAR
Posted:
January 31, 2015

Contact this candidate

Resume:

Obj***

Yike (Alana) Wang

ADD: ** Barlow Drive

SE18 4NE

London

DOB: 25TH February, 1973

T: 079-****-****

E: acn3wb@r.postjobfree.com

Profile

PERSONAL STATEMENT

As an international commodities trader with more than 9 years’ experience and admin

working experience for 8 years, my communication and business skills could help

company to achieve its goals. I am the modest person who is willing to learn and adapt to

new working environment and also as a team player who is willing to work with

colleagues and managers at all levels of the organization, highly organized with excellent

project management skills and the highest attention to detail. Self-motivated and work

very hard on own initiatives whenever needed, Fluent (both written and verbal) in both

English and Mandarin. My past experience and new skills can help the company in many

ways and they are also a good assets for me to become a better professional at work.

Skills & Expertise

Leadership

Business strategy

International trade

Marketing research

Negotiation

Communication

New business development

Problem solving skills

Customer service

Logistics

Microsoft office

Ability to multitask

WORK EXPERIENCE

Job Title –Assistant Manager February 2012- Present

Company Name – Shengyuan Metal Co., Ltd

Location: London UK

Working at two distinct positions as an assistant manager and a physical metal trader,

updating work colleagues on business performance, new initiatives and related issues,

excusive commercial awareness, sales marketing and merchandising, decision making

and problem solving .Working closely with the sales management team and marketing

staffs to initiate marketing strategies that support the sales objectives of the company.

Mainly deal with Antimony ingots, Manganese lumps, flakes and Ferro tungsten etc.,

import to Europe and U.S.A from China.

Responsibilities and Achievement:

Aligning selling prices with company guidelines.

Submitting detailed proposals and quotations to customers.

Liaising on a daily basis with customers, suppliers and logistics.

Preparing shipping documents including invoice, bill of lading, packing list and

certificate of origin, subscribe marine insurance.

Pay highly attention to customers’ needs and feedback.

Identifying, analysing the issues of delivery of shipments, quality, price increase,

coordinate with cross function to find the solution.

Responsible for developing, building, maintaining and managing customer resource.

Assist manager to negotiate and make commercial agreement and contracts, drive all

functions, price, quality, delivery and specification to get business to be awarded.

Analyses data provided by the relevant information resources to forecast market

trends.

Identify new marketing/sales strategy opportunities.

Personally billed over USD 65 million worth of transactions last year.

Brought in a number of major new clients.

Increased annual profit margin by over 8% on previous year.

Carrying out duties and responsibilities in times when manager is away

Remark: ThyssenKrupp Metallurgical Products GmbH is one of main customers

Job Title – Export Representative March 2005 – November 2007

Company Name – General Import and Export Trading Co Limited

Location: Guangzhou China

As a representative searching and doing export business from China in a variety of

products to other countries (mainly to Turkey) and handle all the procedures connected to

the export business, dealing with construction products. As a bilingual in both Chinese

and English languages, did many business translations.

Responsibilities:

Planning and implementing marketing activities across all online and offline

channels.

Setting up new marketing strategies.

Campaign tracking, measurement, evaluation and reporting on all activity.

Co-coordinating company representation at relevant conferences.

Liaising with strategic partners and key customers.

Problem solve skills

Negotiate with suppliers for the most competitive prices, take the lead of lead-time

and payment terms negotiation.

Job Title – Purchase Supervisor October 2002- March 2005

Company Name – Flamingo Trading Co. Limited

Location: Guangzhou China

As a purchase supervisor in international trading area, participating new business

development household products. as well as a Chinese – English interpreter in company

to link between local suppliers and international clients .

Responsibilities:

Aligning selling prices with company guidelines.

Business travelling

Develop potential suppliers and clients

Managing suppliers and customers relationships.

Checking the quantity, quality of the goods

Booking air cargo and checking relevant shipping documents

Working with teams to maintain, update pricing and listing details.

EDUCATION

BA (Hons) Business Management

University of Gloucestershire UK 2009.12 – 2012.01

General English program study

Alpha Meridian College UK 2008 .12– 2009.11

PERSONAL INTERESTS

Volunteering assist Chinese students come to UK for the summer camp every year. I am a

keen reader of philosophy and The Economist, interested in watch documentaries and the

news (political, economic) to know what’s happening in the world. I am passionate about

sports, as it can be brought much more energy into my work and life.

REFERENCES

References are available on request.



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