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Sales Customer Service

Location:
California
Posted:
January 31, 2015

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Resume:

Nainan Thomas

Verification Analyst

Navi Mumbai, Maharashtra

acn3vj@r.postjobfree.com - +918*********

• A top performing sales and marketing professional with 3+ years of experience in inside and direct sales

• Expertised in territorial marketing, account management and client relations and retention

• Experienced in building rapport with wide range of customers, suppliers and vendors

• Proven ability to maximize sales opportunities by creating professional sales script

• Skilled at driving business growth and managing all aspects of daily sales operations

• Well versed in developing, evaluating, and prioritizing sales tasks to win business

• Proven leadership, negotiating and influencing skills, and ability to achieve goals through teamwork

• Possess superb communication skills and interpersonal skills to build up client rapport easily

• Strong analytical skills in solving and understanding the customer problems through offering wide range of

products and solutions

• Proficient in using Microsoft office and internet skills

WORK EXPERIENCE

Verification Analyst

SMARTe Inc - May 2013 to August 2014

Conducted research and made Business to Business (B2B) calls and validated business information

• Verified Sales Intelligence Software generated Contact information using Voice enabled automated systems

• Supported management and client by providing in-depth data analysis of strength and weaknesses in

Business Communication data

• Communicating with Admin executive, Vice Presidents and C level management personals within enterprise

over phone verify extracted contact information

• Compiling data into professional reports to support recommendations to the management

• Initiating first level (C) contact through prospecting ground level staff to maximize contact and lead turnover

• Making cold calls to the decision makers in the US market to verify data

• Clearly articulates compelling business insights and actions with data and context

Sales Executive

International Call center - September 2012 to February 2013

Involved in end to end inside sales process

• Making outbound cold calls to private and business individuals

• Collecting customer data base and updating the information into the system

• Preparing sales script and persuading the potential customers to purchase products

• Motivating the customers to listen the sales pitch and taking customers through sales process

• Explaining about product features and benefits and scheduling the appointment for follow-up

• Recording the customer complete conversation including inquiries, orders and accounts

Administrative Executive

B.S .Patil Enterprises P Ltd - April 2011 to March 2012

Involved in office Administration by supporting day to day admin activities

• Arranged and Scheduled calls, meeting, appointments & follow-up of executives

• Prepared invoices, reports, memos, letters, financial statements and other documents

• Analyzed incoming memos, submissions, and reports in order to prioritize work

• Performed comprehensive support for executive level staff in all aspects of administration

• Coordinated and managed in travel requirements and all other administration tasks

Marketing Executive

SMARTe Inc - SMARTe Inc - September 2009 to February 2010

Identified target market through market analysis and developed segmentation plan

• Analyzed industry trends and competitive market to construct business cases and formulate new offers

• Prepared sales report and evaluated marketing performance to improve channels, markets, and product mix

• Drive branding guidelines across the organization and with external partners

• Guided the customers about the new promotional specifications by understanding their need

• Increasing organizations market visibility and market share by branding company image

EDUCATION

Master of Business Administration in International Business

EIILM University

2010

Bachelor of Commerce

Mumbai University - Mumbai, Maharashtra

2008

SKILLS

• Customer Service • Decision Making • Forecasting Business • Financial Planning • Time Management •

Relationship Management • Operations Management • Strategic Planning

LINKS

http://in.linkedin.com/pub/nainan-thomas/23/226/42

ADDITIONAL INFORMATION

SKILL SET

• Customer Service • Decision Making

• Forecasting Business • Financial Planning

• Time Management • Relationship Management

• Operations Management • Strategic Planning



Contact this candidate