Customer Sales
Resume:
MARY GRACE L. SARZABA
*** ** ** ****** ******, Quiapo, Manila, Philippines 1001
acn3uz@r.postjobfree.com
PERSONAL INFORMATION
Date of Birth : February 21, 1987
Place of Birth : Manila
Citizenship : Filipino
Height : 5’2
Weight : 90 lbs
Sex : Female
Marital Status : Married
EMPLOYMENT HISTORY
Toyota Makati Inc.
Corner Metropolitan Avenue, Makati City
Customer Relations Department
Customer Relations Officer
October 2, 2013 up to the present
Conducts PSFU for both Sales and Service.
•
Assists in inquiry and complaints handling.
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Prepares necessary reports such as DCR, Mancom Report, Incident Reports, CRD to
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“Dept”/”TM” Request for Action.
Conduct trainings and activities (CRM,SSC)
•
Conduct Training to all newly hire employees.
•
Maxicare Healthcare Corporation
Makati City
Dental Department
Customer Care Representative
November 8, 2012 – January 17, 2013
Helps patients through the process of seeing the dentist.
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Setting and scheduling appointments for patients.
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Sorting patients paperwork and ensures forms are properly filled out and also files patients
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record.
Explain the overall treatment procedures and gives a quote of the expected cost of treatment to
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patients.
Coordinates activities between the clinical staff and reception desk.
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Act as the link between the patients and the dentist.
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Maxicare Healthcare Corporation
Makati City
HR Assistant
February 20, 2012 October 30, 2012
• Updates and monitors employee’s status (BIR, SSS, PHILHEALTH and HDMF)
Ensures that newly hired employees fill out the required forms for compensations and benefits
use.
Updates civil status (i.e. single to married and additional dependent).
• Process loan application of COMPANY, HDMF, SSS and External loan.
• Maternity and Sickness Notification/Reimbursement
Ensures that maternity and sickness notifications/reimbursement is properly received by SSS on
the time for its approval.
Compute the amount to be advances by Maxicare.
Prepares RFR for advance payment of maternity/sickness benefits ensuring that all monthly
liabilities are being deducted i.e. HMO premium.
• Prepares and process Philhealth Form (Claim form 1), MDR and certificate of contribution for
hospitalized principals and dependents.
• Preparations of employment certificate without compensation all active and resigned
employees.
• Checking of OT, LEAVE, NO SWIPE and OT MEAL REIMBURSEMENT form if these are
properly recorded to the logbook and prepares summary if there’s any discrepancy between the
filed documents and log sheet.
• Update benefits monitoring.
• Performs other duties that may be assigned from time to time.
Equitable Computer Services, Inc.
Filing/Retrieval Clerk
May 4, 2010 – October 15, 2010
Classify, store, retrieve and update information.
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Entering data, performing word processing, sorting mail and operating copying or fax
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machines.
Storing paper forms, letters, receipts or enter necessary information into other storage
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devices.
Isetann Recto
Riviera Mercantile System
Timekeeper (HRD)
March 5, 2009 – February 13, 2010
• Prepares and process Clearance and Quitclaim of Resigned and Contractual
employee.
• Encoding of Ot, No swipe and Leave form pass by employee.
• Monitor In and Out of Employee.
• Orient New Employees about the Rules and Regulations of the Company
• Update Monitoring Record.
• Performs other duties that may be assigned from time to time.
On The Job Training
Toyota Otis
Paco, Manila
November 2005 – February 2006
On Campus (Practice Teaching)
The National Teachers College
November 2007 – March 2008
Off Campus (Office Practice)
Paco Catholic School
June 2008 – September 2008
EDUCATION
Qualification : Bachelor's/College Degree
Field of Study : Office Administration
Major : Computer Education
Institute/University : The National Teachers College
Graduation Date : 2004 2008
PROFESSIONAL QUALIFICATIONS
Computer Literate, Typing clerical works.
Reference:
Mr. Manolito Beloro – Seafarer
Ms. Rosanne Lumampao – Customer Relations Officer
Ms. Charmaine Mission– Customer Relations Officer
Mary Grace LLobrera Sarzaba
Applicant
Contact this candidate