BISWAJIT.P.DEY

MBA(Hosp),(Diploma in human resources),BBA(management)

Address: D501, Simit Co-op society,behind Shantinagar,vapi,Gujarat,India

Email: acn3u4@r.postjobfree.com

Mobile number: 009***********

PERSONAL PROFILE

A highly motivated person very keen to take up challenging duties. An excellent

experience of customer service and in-depth housekeeping gained working as the head of

the housekeeping department and supervising, night auditor and a receptionist. An MBA

graduate in Hospitality, looking to secure a responsible position in housekeeping and

implement practical as well as academic/management knowledge for a success of an

organisation

WORK EXPERIENCE

December 2012 Huntercombe group,Four seasons health care,london

to December (Head of housekeeping department)

2014

Training Housekeepers

•

Managing a team of housekeepers on the floor and ensuring a

•

reflection of high standard at all times

Responsible for managing all aspects of the room assignment: keys,

cleaning chemicals linens, documentation (C.O.S.S.H,Risk

Assesment,training reords)

• Monitoring and checking all types of rooms and handing over to

Nursing department

• Successfully Communicating and handling guest complaints

• Ensuring effective communication between maintenance and

housekeeping desk

• Ensuring an effective communication between duty manager and

staffs in relation to any immediate needs

• Ensuring that the staff use proper equipments at all time and

providing them with necessary things

• Maintaining budget (Making sure spending is within the budget)

• Preparing Rota

• Continously updating inspection lists

• Dealing with chemical and ameneties suppliers

• Liaison with other departs,inregards to their and patient housekeeping

needs

• Establishing effective work relationship and practises with care

assistants and housekeepers for a very hygienic environment

• Responsible for keeping strict adherence to housekeeping policies

such as C.O.S.S.H and colour coding policies

• Appraisal of housekeeping staff

• Selection and interview of new housekeeping staff

• Overlooking maintainence logs

• Overlooking fire and safety logs

Radisson Blu Hotels, Mayfair(5*deluxe), London

(Housekeeping supervisor)

May 2008 to

Nov2012

Training new staffs(room attendants, linen porters and public area stewards)

•

Managing a team of room attendants on the floor and ensuring a reflection of high

•

standard at all times

Responsible for managing all aspects of the room assignment: keys, cleaning chemicals

linens, documentation

• Monitoring and checking all types of rooms and handing over to reception

• Successfully Communicating and handling guest complaints

• Ensuring effective communication between maintenance and housekeeping desk

• Ensuring an effective communication between duty manager and staffs in relation to any

immediate needs

• Ensuring that the staff use proper equipments at all time and providing them with

necessary things

EDUCATIONAL QUALIFICATIONS

March 2010 – 2012

MBA Hospitality Management

Ealing Hammersmith and West London College

University of Wales

Modules included:

• Advanced Marketing

• Analysing Business Environment

• Financial Decision Making

• Human Resources Management

11th February 2008 – 20th March 2009

Diploma in Human Resources Management

London Research Academy

Modules included:

• Introduction to Business Communication

• Managing People

• Personnel Administration

• Organisational Behaviour

• Human Resources Management

March 2003 – April 2006

Bachelors Degree in Business Management with a specialization in marketing

Veer Narmada South Gujarat University, India

Modules included:

• Elements of Strategic Management

• Marketing Management

• Export Management

Mandatory trainings completed for Four seasons healthcare

• Information governance

• Safeguarding vulnerable adults

• Moving and handling

• Basic life support

• Care of medicines

• Dementia

• Deprivation of Liberty

• Care of medicines

• Palliative care

• Health and safety law

• Child Protection

SKILLS AND ACHIEVEMENTS:

• Excellent computer knowledge of several Microsoft Packages and Operating

systems including Word Processing, Excel, Access.

• Languages known: English (Fluent) and Bengali (Mother

Tongue),Hindi(fluent),Gujarati(fluent)

• Carried out an in-depth research in “The housekeeping department on the

motivation levels of the staffs and ways of improving it” at The Mayfair hotel as a

part of my MBA degree.

• Class Representative, R.K. Desai College, 2003

• Took active part in extending, handling and managing family business, 2004-2006

• Housekeeping employee of the month,2009 march

REFERENCES

Available upon request

Contact this candidate