ALBERTE LUMA

**** ****** *****, ****** ******* GA

Cell: 404-***-****

E-mail: acn3sc@r.postjobfree.com

OBJECTIVE To acquire a challenging and rewarding position that will allow for personal growth and

career advancement.

EDUCATION Business Management, June 2014

Shorter University

Bachelor Degree

Business Administrative Technology, December 2010

Chattahoochee Technical College, Marietta, GA

Associates Degree

EXPERIENCE Wells Fargo, Atlanta, GA March 2009- present

Personal Banker

• Acquire, retain, and deepen customer relationships

• Meet with clients face to face and over the phone

• Handle confidential information

• Provide great customer service in a fast environment

• Maintain an accurate file for each customer

• Perform other duties as requested by management

Macy’s, Atlanta, GA January 2008 to March 2009

Sales Floor Associate/ Misses

• Welcome customers

• Assist customers

• Size all merchandizes

Society Caribbean de Banque S.A. (Socabank), December 1999 to June 2007

Port-au-Prince, Haiti

Administrative Assistant

• Answer all incoming phone calls and handle or redirect as appropriate.

• Review expense reports and invoices for completeness and accuracy

according to Company policies.

• Manage phone coverage utilizing phone back-up procedures to ensure

calls are answered.

SKILLS

• Fluent in French, Creole, and English

• Excellent probing and listening skills to uncover customer needs.

• Excellent interpersonal, verbal, and written communication skills

• Strong presentation, planning, organization, and follow-up skills

• Ability to multi-task

• Ability to work in a fast paced, high volume, and high standards environment.

• Proficient in computer environment: Word, Excel, Power Point.

Contact this candidate