MARK R. HEISER

***** ******* *****

Fishers, IN *6038

317-***-****

acn3rq@r.postjobfree.com

Automotive Management & IS Specialist

A dedicated, self-motivated professional qualified by job experiences with

increasing responsibility in automotive, facilities, warehousing, and

information systems management.

Area of Expertise

? Facility and building management ? Management Warehouse

Operation

? Corporate Network and Internet access ? Product Receiving,

Distribution, and Shipping

? Service department Cadillac, Chevrolet, Buick ? Administration

of Windows, Linux, and UNIX Servers ? Network and Internet Security

? Systems Backup strategy and management

? Software installation and upgrades ? Microsoft Office and

Graphics Software Management

? Toshiba, Nortel and Mitel Telephone Systems ? Manage and build

out internal network

WORK EXPERIENCE:

Worrell Corporation, Indianapolis, IN May 2001 -

Present

Facility & Warehouse Manager

. Planned strategy to ensure efficient management of assets - Manage,

maintain and support the reliability of the systems, equipment,

properties and assets in the facility.

. Manage resources staff, and contractors.

IS/IT Department Manager

. Responsible for all corporate hardware, software, web sites, network

security, system backup, software installation and upgrading of

servers, user systems, and build out.

. Daily Management of Windows, Linux, and Unix servers along with 35

System Network, internet access, VPN, and network printing operations

. Manage software: Microsoft Office, Veritas Backup, Adobe CS6, Corel

Draw, Demand Bridge, WebEC, SCO Unix, Red Hat Linux, Windows server

and desktop operating systems.

. Toshiba, Nortel, and Mitel Telephone systems, Pot VoIP PRI,T1, hi

speed intranet, and internet setup and rollout.

Custom Mortgage, Indianapolis, IN

PC Technician/Assistant IS Manager January 1999 - May

2001

. Build out and administer NT network for 50 users, 5 branch offices and

a 52 seat telemarketing center.

. Phase out AS400 equipment replace with NT Ethernet network server.

. PC workstation construction and deployment with program set allowing

intra and internet capability

. In-house website host maintenance and site development

. Responsible for Toshiba telephone system with 5 T1 lines and 85 Centrex

lines

Pedigo Chevrolet, Indianapolis, IN 1997

-1999

. Service writer

Ed Martin Oldsmobile/Nissan, Indianapolis, IN

1995 -1997

. Assistant Service Manager

Tutwiler Cadillac/Peugeot, Indianapolis, IN

1988 - 1995

. Service writer

Service Consultant/Assistant Service Manager

Manage and provide primary customer contact within auto repair service

department. Responsible for effective service drive operation and total

Customer Satisfaction throughout service process.

Education:

. General Motors Service Technical College, Level III, Service Supremacy

. COMPTIA A+ Certification

. North Central High School, Indianapolis, IN

Accreditations:

. COMPTIA A+ Certified Computer Service Technician

. Cadillac Master Service Advisor

. Cadillac Craftsman League Gold Status Professional

. Service Council-Expert Service Consultant

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