VERONICA HOOD 914-***-**** – acn3r4@r.postjobfree.com – New York, NY10567 – www.linkedin.com/in/veronicahood

HUMAN RESOURCES LEADER

Senior HR business executive with a 15+ year record of success leading human resource operations for Priceline.com. Deliver

forward-thinking, business-focused solutions that produce strong, sustainable results. Leverage a passion for leadership and a

collaborative approach to problem solving that enriches business performance and corporate culture. Key player in the growth of

Priceline.com from start-up to F500.

EXPERTISE

Employee Relations Strategic Planning & Leadership Talent Acquisition Immigration Mentoring & Coaching

Change Management Resource Management Budgeting & Cost Control Conflict Resolution

Performance Management Training Organizational Development Policies & Procedures Relationship Management

PROFESSIONAL EXPERIENCE

PRICELINE.COM, LLC NORWALK, CT 1998-2014

Public commercial website and facilitator of discounted travel services. Revenue:$2.4B; Employees 500; NASDQ: PCLN

DIRECTOR OF HUMAN RESOURCES 2005-Present

HUMAN RESOURCES MANAGER 1998-2005

Promoted to lead strategic planning and process improvement for initiatives supporting upwards of 700 employees across Priceline

and global subsidiaries, Booking and Agoda. Drove key HR functions across employee relations, performance management,

succession planning, talent acquisition, organizational effectiveness, immigration management and employee communication.

Managed $20M recruitment budget and 7 reports.

Process Improvements, Savings & Growth Initiatives

Saved $3.2M serving as key player in restructuring initiatives.

Ideated and implemented creative recruiting tactics; rolled out an employee referral program with enticing rewards for the

employee base that increase referrals by 10%.

Developed and implemented HR best practices and procedures to meet the strategic growth needs of the organization

ensuring compliance with Federal, State and local laws.

Rolled out Jobvite and Open Hire HRIS tools to effectively meet the needs of the growing company.

Developed and rolled out a simplified performance management tool that resulted in 100% participation.

Key player in the build out of national sales teams for subsidiaries Agoda and Booking as a service level agreement;

developed initial policies and procedures and determined the HR support structure needed to build presence in the U.S.

Managed full cycle recruiting to support growth initiatives; filled 125 roles annually with $20M in open requisitions

utilizing a team of 2; maintained a 92% retention rate of all new hires.

Training, Employee Relations & Restructuring

Collaborated with leadership to drive employee engagement, performance management and retention; rolled out

companywide surveys to gain insight into employee pain points.

Coached management team on all areas of employee relations; served as trusted advisor outlining best practices, policies

and employment law.

Influenced leaders on talent acquisition strategies; coached leadership on high potential candidate identification and

utilization of best candidate sourcing resources.

Managed complex immigration processes for 50 employees; partnered with legal to solve issues while remaining current

on all legislation pertaining to sponsorship; managed all expatriate relocations.

Navigated 4 reduction in force activities within 4 years; assisted in the off-boarding of 300 impacted employees.

ADDITIONAL PROFESSIONAL EXPERIENCE

SUPERVISOR & ASSISTANT SUPERVISOR KLM Royal Dutch Airlines

ADJUNCT PROFESSOR Westchester Community College

EDUCATION

Master of Science graduate coursework, HR Management & Organization Effectiveness

Manhattanville College, Purchase, NY

Bachelor of Science, Psychology, Temple University, Philadelphia, PA

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