Maud Denise Marshall

( **** Trail Lake Dr., Houston Texas 77045 ( 832-***-**** (

acn3qu@r.postjobfree.com

SKILLS

Excellent Customer Service Skills Superior Communication skills

Strong Interpersonal/Organizational Type 50-55 wpm

Skills

10 Key: 90% PC (MS Word, Power Point, MS Excel)

Learning Management System Operator Salesforce.com account administrator

Great Plains Software Extremely productive in a high volume,

Fax (Brothers Intellifax 1270) high stress environment

PROFESSIONAL EXPERIENCE

Greater Houston Area American Red Cross 2009-2012

Records & Registration Clerk 2011-2012

. Provide exceptional customer service by processing course records

efficiently and accurately into a learning management system.

. Responsible for providing accurate, timely and courteous service to

external and internal customers.

. Provide excellent troubleshooting assistance to customers via phone and

website.

. Set up classes, including the cleaning and inventory of equipment as

needed.

. Flexibility to adapt to changing needs of the department, including

training requirements and policy updates related to Health & Safety

services programming.

Customer Service Clerk 2009-2011

. Conducted all billing for health and safety department through

salesforce.com.

. Provided customer support to external/internal community regarding

questions about any Red Cross service.

. Operated store cash register (Great Plains), advised customers on

purchases, handled returns, and filing of accounting documents.

Reconcile cash register at the end of every business day.

. Provided support to the sales team, ensuring all sales and service

objectives were met.

. Answered customer queries while problem solving any issues that may

arise.

. Generated repeat business through successful client follow up.

. Responsible for back up inventory ordering and shelf stocking.

Gillman 1996-2008

Honda/Mazda - Accounts Payable/Receivable Representative

. Responsible for paying dealership utilities, posted invoices and purchase

order forms.

. Updated accounts and schedules, issued customer refund checks, issued

employee payroll checks, mailed and filed monthly invoices and

statements, and collected payments from various vendors.

Subaru/Mitsubishi -Receptionist

. Answered 10 line PBX, accepted and distributed messages and mail to

proper departments and employees.

. Received and sent faxes, made copies, mailed packages, logged and

distributed license plates and confidential documents to customers.

MacGregor Medical Clinic 1996

Scheduler (Radiology)

. Provided all aspects of front desk assistance including: checked in

patients, assisted patients during x-rays file room.

EDUCATION

James Madison High School Diploma, Houston, TX

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