SAURABH MEHTA

Call: 647-***-**** Email: acn3qn@r.postjobfree.com

Linkedin: ca.linkedin.com/in/saurabhmehta78 Address: 37 Sonoma Way Etobicoke M9V 4Y6

Award-winning customer service employee with strong written and oral communication

Objective skills. Trained and experienced in resolving customer complaints and promoting conflict

resolution

• Over 10 years experience in the field of Sales and Marketing of which 4 years of

experience in the finance field delivering exceptional customer service

• Bachelors of Commerce Degree

• Diploma in Financial Management

• Polished communication skills both verbal and written as well as strong

interpersonal, presentation and rapport building skills

• Patient listener who fully focuses on speaker and understands their concerns and

Summary of

tries to resolve any issues

Qualifications

• Savvy with technology along with flexibility to work in ever changing

environment

• Exceptional teamwork abilities concerning company initiatives

• Energetic professional with a reputation of prompt response and thorough follow-

up to ensure customer satisfaction

Customer Service Skills

• Played a key role in increasing retention as well as satisfaction rates by addressing

Skills and the concerns of the clients and providing them by the best available solutions

Experience • Handled client relationship management functions which included sustaining

enduring relationships with a diverse clientele

• Cultivated positive relationships with customers by going that extra mile and

making client believe that he/she is an important part of the organisation

• Provided friendly advice to a diverse clients promoting bank’s customer-oriented

image

• Educated customers how to fill up the forms and how to use the banking services

• Gained Customer Service Excellence certificate from OTEC

Sales Skills

• Promoted sales of bank products, new business, operations, and provide excellent

customer service at leading banking center

• Generated new business through presentations to customer and followed up to

close the deal

• Led business development and marketing efforts, which expanded the customer

base and introduced products into specialty markets

• Participated in various events that bank was a part of and generated business from

such events

• Proactively meet with customers face to face and over the phone to discover their

financial needs and provide product and service recommendations

• Consistently exceeded monthly quotas by as much as 50%

• Won “ Salesperson of the Quarter” for opening maximum accounts

Computer / Analytical Skills

• Prepared month end reports for managers and helped identify and resolve any

SAURABH MEHTA

Call: 647-***-**** Email: acn3qn@r.postjobfree.com

Linkedin: ca.linkedin.com/in/saurabhmehta78 Address: 37 Sonoma Way Etobicoke M9V 4Y6

problems that occurred

• Designed mailers for bulk mails to be sent to the existing and potential clients

• Managed database of clients online for further after sales service and to gain more

business and referrals from them

• Assisted in designing survey form from the visitors in bank to have a strong

database

• Completed E-Commerce course and am also certified in Digital Marketing from

Sololearn

• Actively volunteering at the World Visions as a Event Support and Customer

Service

Volunteering

•

Experience Actively volunteered at BILD Games as a Participants Co-ordinator

• Volunteering as a support staff at BAPS Temple, Toronto

• Quality Inspector Stratosphere Quality

Aug 2014 to till date

• Marketing Associate Venus Creative Impressions (P) Ltd.

Nov 2011 to Jan 2014

• Assistant Manager- Operations NexSales Solutions (P) Ltd.

Jun 2010 to Oct 2011

• National Sales Manager Kirti Meditech (P) Ltd.

Aug 2008 to Dec 2009

• Telemarketing Executive Doshi Accounting Service (P) Ltd.

Work History July 2007 to July 2008

• Marketing Manager Kidstuff Services (P) Ltd.

Feb 2006 to Mar 2007

• Sales Head Mehta Medicals

Nov 2002 to Jan 2006

• Territory Manager IDBI Bank Ltd.

Sept 2001 to Oct 2002

• Contract Sales Executive HDFC Bank Ltd.

April 2000 to Sept 2001

• Sales and Marketing Connections program from Humber College

• Diploma in Financial Management from Prin. L N Welinkars Institute

Education & • Bachelors of Commerce from Mumbai University

Professional • Customer Service Excellence Certificate from OTEC

Membership • Member of Canadian Institute of Marketing

• Digital Marketing Training Online from Solo learn

• E-Commerce from Comet Solutions

SAURABH MEHTA

Call: 647-***-**** Email: acn3qn@r.postjobfree.com

Linkedin: ca.linkedin.com/in/saurabhmehta78 Address: 37 Sonoma Way Etobicoke M9V 4Y6

Contact this candidate