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Customer Service Quality

Location:
Wetumpka, AL
Salary:
65,000
Posted:
January 30, 2015

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Resume:

Dann Marks *** Orr Lane Tallassee, Alabama ***** / Cell 334-***-**** / E-mail: acn3qg@r.postjobfree.com

To provide leadership utilizing my education and years of experience to enhance the mission and aspirations of the company. To

challenge and be challenged to realize the greatest optimization of all products, product processes and services thus moving the

company beyond Industry standards while focusing on ROI through superior quality and cost reductions.

Summary of Qualifications

• 11 years Manufacturing Quality Assurance Engineer and Continuous Improvement Specialist

• 3 years Aerospace Supplier Quality Assurance and Supplier Development Specialist

• 2 years Repair Station Manager & the writing of the RSM and EASA manuals

• Manufacturing Quality Assurance Engineer certifying all process changes meet original drawing Integrity

• Strong understanding of Boeing and Sikorsky MBD-DPD procedures - both to write and implement them

• 3 years plus - Team Leader over 18 people, 4 departments and their associated budgets

• Six Sigma, SPC and Lean Manufacturing Administrator

• Successful Quality Engineering and Consultant Business owner

• Strong Knowledge of NADCAP, ISO 9001-2000, AS 9100, familiar with AS/EN9120 QMS, API Spec Q1 & ISO 14001

• Data Analyst, Root Cause Specialist on the Corrective Action Board

• Technical Writing skills such as AS9100 Quality Manuals, Validation Reports & More

• Experience in both Customer and Cross functional team relationship-building skills

• A commitment to a positive solution-focus with the customers, both internal and external

• Trained in Geometric Dimensioning and Tolerancing utilizing both English and Metric systems

• Hands on assembly and testing experience of hydraulic pumps, compressors and valves

• Excellent computer skills should include Ms-Word, Excel, PowerPoint, Lotus Notes and databases

• Setting up Designated Inspection programs and assigning/withdrawing stamps to/from inspectors

• • •

Aerospace Quality Manufacturing plant experience Pareto Charts

• • •

Supplier Quality Production equipment upgrades GD&T

• • •

Production Quality Production Ramp Up Identifying compliance gaps

• • •

Quality Database Systems Repair Operations Implementing Continuous improvement

• • •

Total Quality Management (TQM) Cleaning Operations Implementing Lean

• • •

Quality Engineering Heat Treat Operations Inspection Fixtures

• • •

Quality Experience In Process Control Control Charts Kaizen Events

• • •

ISO Auditing Coordinate Measuring Machines Metallurgy

• • •

Internal Quality Audits Fixture Concepts MRB Submittals

• • •

Quality Management Experience Data analysis New Process Development

• • •

External Quality System Audits Devising Sampling Procedures New production line startup

• • •

ISO14000 Dimensional Inspection Fixtures Packaging Assembly

• • •

Quality System Documentation Developing Quality Training Packaging Validation

• • •

Quality Training Experience Documenting Dimensional Problems Process Control

• • •

ISO 9001 Experience In Process Control Process Improvement

• • •

5S Flowdown Documentation Process Validation

• • •

8D NADCAP Project Management

• • •

Reading Blueprints PPAP Proposal Validation

• • •

Business Process Validation APQP Reviewing Tool Concepts

• • •

Certifying Specifications Toyota Production Systems Sample Testing

• • •

Client Liaison DFMEA / PFMEA / FMEA Assembly Operations

• •

Continuous improvement Statistical Process Control (SPC)

• •

Metals Machining Root Cause Analysis

Education and Training

2003 – MBA (Master’s of Business Administration Degree from the University of Phoenix) GPA of 3.93 out of 4.0

1998 - BA in Management & Organizational Development (Spring Arbor) GPA of 3.83 out of 4.0

2008: Green Belt Six Sigma Training

2007 Teaching certificate to teach Undergrad level Business, Quality Systems & Management and Lean Man.

15 yrs of training in Continuous Improvement techniques i.e. Lean Manufacturing, SPC, Apollo Root Cause Analysis, Internal and

External Quality auditing and more.

Dann Marks 129 Orr Lane Tallassee, Alabama 36078 / Cell 334-***-**** / E-mail: acn3qg@r.postjobfree.com

Achievements

• Attained EASA certification for 145 Repair Station Title 14 CFR Part 145 Repair Station

• Turned around customer satisfaction from catastrophic to 99.8/100 percent customer acceptance every month for all of 2014

• 75 percent reduction in quality escapes coming to Final Buy before going to major aerospace mainframe customers

• 30 percent improvement to product flow and efficiency in a 6-month period through the utilization of Value Stream Mapping, 5S,

Kaizen, and Lean Manufacturing. This resulted in fewer operations, less paperwork, less product damage, quicker turn times.

• Written Quality Manuals, SOP’s, OJT’s, Supplier Risk assessment survey’s, and much more

• Attained EASA certification for 145 Repair Station Title 14 CFR Part 145 Repair Station

• MRB turn time reduction from an average of 3months to 5 business days

• Many Root Cause and Analysis investigations resulting in significant product improvements and/or process improvements

• Integral part of an operations team for a successful initial Aerospace Manufacturing facilities product launch

• Initiated several Certified Operators programs for internal operations thus reducing overall cost and improving quality

• Initiated Certified Operators programs for external customer’s final quality buyoff to be integrated into Parker’s Inspection thus

eliminating all customer inspections for certified suppliers program. This ingratiated Parker as a preferred supplier.

• Initiated several kitting and pre-staging programs which improved overall set up and cycle time by 10% for machined parts

• Assessed, Consulted and Guided companies successfully through AS9100 REV C Audits, ISO 9000 Audits and much more

• Filmed and/or photographed setups and incorporated the films into the set up instructions.

• Initiated 5S, Visual Controls and Visual Communications as organizational tools for systemic product flow improvements and

product flow management communication. This increased moral, reduced questions, Identified and communicated problems more

efficiently.

• Project Managed hydraulic vessel through the entire value stream from being cast in Mexico through all down stream operations

such as machining, plating, assembly and testing operations ready to put into full up Assembly.

• Initiated several start up programs through vendor facilities, validated results and communicated these results to various customers.

• Set up training matrix, training schedule and executed documented training

Professional Experience

I have implemented SPC, six-sigma & data analysis programs, led many lean manufacturing events, and led root-cause problem solving

& analysis events. I have several years of parts & assembly experience with some experience in the assembly of modular component

systems. I have extensive working knowledge of manufacturing processes and Quality Assurance Techniques associated with ISO 9001-

2000, AS 9100, familiar with API Spec Q1 & ISO14001 environmental systems. I have excellent oral & written communication and

interpersonal skills with people at all levels.

Employment & Experience

March 2013 thru the January 30th, GKN Aerospace Alabama Fuel Systems / AL

Manufactured gas tanks for drones / helicopters.

Quality Manager /Repair Station Manager

• Supplier issues and Customer issues (Reduce PPM, and Pareto analyze, corrective action, root cause analysis,

• Prepare and/or review all PPAP or FAI submissions prior to product being sent out, lead the APQP team, review & sign off Customer

Contracts...Housekeeping audits, Performance reviews, all external and internal, audit processes, lead continuous improvements in

the processes, provide integrity leadership, provide and/or administer training programs such as Specification training and testing,

sign off all quality related procedures, instructions, etc.

• Review control plans, FMEAs...Title 14 CFR Part 145 Repair Station quality system, write all procedures such as, AS9100 Rev C

Quality Manual FAA Repair Station Manual, EASA Manual and most work procedures.

• Provided most of the documented trainings.

• New GM brought in his team and I was laid off.

July 2011 thru March 2013 Rexnord

Manufacturer of couplings for helicopters / turbines.

Quality Assurance Engineer

• AS9100, ISO9001 specialist, familiar with API Spec Q1 & ISO14001, Quality Assurance Engineer for MRB, Root Cause Analysis

& Customer service.

• Responsible for all Aerospace contract reviews, paperwork and Final Buy Off, Corrective Actions & Process Improvement.

• I wrote a brand new AS9100 Rev C Quality Manual and all supporting documents technical writing of documents etc.

• Provide documented training and created a training matrix.

• Attend to Customer service (Corrective Actions & Quality Contract Review) internal Audits as well as external Customer Audit

functions.

• Review and coordinate Corrective Actions for AS9100, & AS 14001 / ISO 14001 Environmental Management Systems.

• Recruited to GKN.

Dann Marks 129 Orr Lane Tallassee, Alabama 36078 / Cell 334-***-**** / E-mail: acn3qg@r.postjobfree.com

Oct. 2010 thru July 2011 LH Thompson

Manufactured titanium aircraft spars / struts

Quality Manager

• Prepare and present Management Review, Supplier issues and Customer issues (Reduce PPM, and Pareto analyze, corrective action,

root cause analysis,

• Prepare and/or review all PPAP or FAI submissions prior to product being sent out, lead the APQP team, review & sign off ECRs

and ensure any necessary tasks are completed prior to closing ECR...Housekeeping audits, Performance reviews, all external and

internal audit processes, lead continuous improvements in the processes, provide integrity leadership, provide and/or administer

training programs such as GD & T training and testing, sign off all quality related procedures, instructions, etc.

• Review control plans, FMEAs...Title 14 CFR Part 145 Repair Station quality system, write all procedures such as MBD-DPD,

Quality Manual and work procedures.

• Left to join Rexnord.

Dec. 2008 – Oct. 2010: Marathon-Norco / TX

Manufactured aerospace batteries and component equipment hardware

Quality Assurance Engineer

• Continuous Improvement specialist, Quality Assurance Engineer for MRB, Root Cause Analysis, Customer service, & I work with

union employees in all departments.

• Responsible for Final Buy Off and R & O Corrective Actions, process improvement, technical writing of documents etc. Provide

documented training and created a training matrix.

• Attend to Customer service (Corrective Actions & Quality Contract Review) internal Audits and scheduling of internal audits as well

as external Customer Audit functions.

• Review and coordinate Corrective Actions for As9100, & AS 14001 / ISO 14001 Environmental Management Systems.

• Moved closer to family.

Sep. 2005 – Dec. 2008: Precision Engineering and Consultant (PEC)

• Manufacturing Representative & Continuous Improvement /Quality Assurance Engineer Specialist.

• I assess manufacturing companies for future growth and potential in the aerospace & medical industry.

• I consult the potential supplier companies to bring them into AS9100 compliance, teach techniques i.e. Lean Manufacturing, Root

Cause Analysis and Corrective Action Systems, Internal and External Quality auditing and provide them with new manufacturing

opportunities.

• Business slowed and I joined Marathon.

Sep. 2005 Parker Aerospace – HSD Division in Kalamazoo, Michigan

Continuous Improvement specialist /Quality Team Leader & QAE - 09/2002 – 9/2005

• Supervised 18 union employees in 4 departments.

Responsible for Layout, Calibration – Gage Crib, Final Buy Off and Hydraulic Systems Receiving Inspection departments.

• I have achieved a 75 percent reduction in quality escapes in the Final Buyoff Department as well as a 30 percent improvement

to product flow and efficiency in a 6-month period in the Hydraulic Systems at Parker HSD Aerospace.

I have also been integral in the successful launch as a continuous improvement specialist of several product-manufacturing

relocations. Layout, Calibration: Gage Crib - Managed maintaining and updating calibration procedures, provide justification,

including doing the R & R studies and analysis, and ordering and/or getting new gaging.

Knowledgeable & comfortable with most gaging.

• Hydraulic Systems and Final Buy Off departments:

• Planned man-hours daily, projected weekly and monthly needs and was responsible for all quality issues.

• Managed meeting all due dates for all products - totaling over 5 million in cash flow each month and the associated profit and

loss of revenue. I know how to improve quality, product flow and hold people accountable.

• Data Analyst & Continuous Improvement Specialist maintaining graphic tracking centers for all products that have quality

escapes found at Hydraulic Systems and Final Buy Off Department for Parker Aerospace.

Monthly ran Pareto Analysis utilizing Pareto’s Law – 80/20 Rule, issued & followed up on Corrective Action Requests (Car’s)

holding departmental Team Leaders responsible for quality escapes.

Continuously used lean manufacturing events i.e. Change Loop Events, Kaizen

• Events, 5S, Six Sigma, Transactional Process Improvement, Set Up Reduction, Value Stream Mapping, etc and Dynamic Action

Plans delineating individuals responsible, ECD, % completion etc.

• I was on the Corrective Action Board as root cause investigator and problem solver, & SPC Administrator.

• Left to start my own business.

Dann Marks 129 Orr Lane Tallassee, Alabama 36078 / Cell 334-***-**** / E-mail: acn3qg@r.postjobfree.com

Cover Letter

Hello,

I know that you are busy…

The reason I am looking for a new job is:

I was Quality Manager working at GKN Aerospace Alabama Fuel Systems and recently Corporate let our GM Go. The New GM brought his

team in from England. Separation from the company was swift.

I read about your company and it sounds like a great opportunity. I am good at what I do and I would like a chance to interview with your

company. I could start within a week.

I am a natural born American citizen authorized to work in this country. My salary expectations for this position are the higher end of the

prevailing wages for the position offered.

If you feel that I am a good candidate that could increase you ROI through process and other improvements please do write or give me a call.

Daniel E Marks

Quality Assurance Specialist

Cell 334-***-****

E-mail: acn3qg@r.postjobfree.com



Contact this candidate