Carla Wilson

Manager, HR Partner - Molina Healthcare Inc. / College Medical Center

Long Beach, CA

acn3p7@r.postjobfree.com - 310-***-****

Seeking a challenging HR Leadership position that draws from my education and experience.

WORK EXPERIENCE

Manager, HR Partner (Supporting an Acute Care Hospital)

Long Beach, CA - February 2014 to Present

Provides human resources support to client group (College Medical Center) to assist, guide, and direct

business leaders with management of employees, reducing legal risks and ensuring regulatory compliance

Ensures alignment of local business and corporate objectives

Manages and resolves complex employee relations issues through conducting effective, thorough and

objective investigations

Provides day-to-day performance management guidance to business leaders (coaching, counseling, career

development, disciplinary actions)

Provides HR policy guidance and interpretation; Identifies and conducts training needs for business unit

Conducts regular employee and contract file audits to ensure compliance with DNV/ NIAHO accreditation

standards

Build and implement basic HR infrastructure for the acute care line of business for Molina Healthcare Inc.

Regularly partner with College Medical Center Human Resources to ensure compliance with the Management

Services Agreement between the two entities

Member of several hospital committees including Survey Readiness, Compliance, Leadership and Safety/

EOC.

Human Resources Manager - Operations

Long Beach Memorial Medical Center - Long Beach, CA - December 2012 to February 2014

Directly manage four HR Representatives and provide dotted line support for two LOA Specialists servicing

3 hospitals (approximately 5600 employees).

Responsible for overseeing the throughput from recruitment to employment including the bi-weekly New Hire

On-boarding and approving all new hire documentation.

Manage several hospital-wide training initiatives including LOA Management, Sexual Harassment Prevention,

and New Manager Orientation.

Established and supervised a project team charged with reviewing and revising hospital policies as well as

developing standard operating procedures for HR staff.

Coordinate all worker's compensation claims and serve as primary liaison to the TPA and legal counsel.

Manage all ADA/FEHA Interactive Process meetings as well as documenting all temporary and permanent

accommodations.

Develop, conduct and coordinate training programs for the Leadership Team on topics including, LOA/ADA

management, recruitment, employee engagement, employee relations, and coaching and development.

Administer policies, make decisions, and respond to inquiries regarding policies, procedures and programs.

Serve as project lead for multiple HR initiatives such as annual competency assessments, Gallup Employee

Engagement Survey and impact planning, and Open Enrollment Benefits Fair.

Human Resources Manager

Behavioral Health Works, Inc - Garden Grove, CA - March 2012 to October 2012

Managed full-cycle recruitment for all positions within the organization and coordinate new employee on-

boarding and training.

Developed, implemented and evaluated performance appraisal system.

Created a Policy and Procedure Manual for all areas of the organization including revised job descriptions

for all positions.

Responsible for employee relations and investigations regarding employee misconduct and client incident

reports.

Responsible for coaching and developing internal, administrative staff members

Managed employee benefits including enrollment, termination, status changes and billing reconciliation

Human Resources Coordinator (Generalist)

Centinela Hospital/ Prime Healthcare Services, Inc - Ingelwood, CA - March 2010 to March 2012

Oversee the day-to-day department operations to include the administration of Hospital policies, procedures

and CBA's, recruitment, benefits and HR lobby management; Conduct monthly new employee orientation and

exit interviews.

Partner with employees and Hospital Leadership to communicate employment law, Policies and Procedures;

point of contact for 1600 employees and Leaders.

Assist Leadership with employee relations issues including performance appraisals and disciplinary action;

work closely with the HR Manager in responding to employee relations such as concerns, complaints,

harassment and union grievances.

Developed and implemented a Leadership New Hire training course to cover the management aspect of

recruitment, benefits, leaves, compensation and employment.

Ensure that the Hospital remains in compliance with governmental regulations, TJC & DHS standards and

exposure is minimized.

Developed leave of absence procedures in accordance with state and federal laws, Hospital policies and CBA's

and partnered with Leadership on LOA Management training

Review all work related injuries/accidents; administer worker's comp claim claims and the modified duty/return

to work program; conduct and document the ADA interactive meetings.

Benefits administration including Open Enrollment, change reporting and communication.

Human Resources Benefits Administrator

OSI Systems, Inc - Hawthorne, CA - June 2007 to February 2010

Provided hands-on support to employees and management to better understand and utilize employee benefit

tools.

Employee point of contact for benefits questions and interpretation of HR policies as related to benefits;

assisted with conflict resolution regarding benefit issues.

Oriented newly eligible employees on the health and welfare and retirement benefits; processed enrollment

forms and changes.

Maintained employee benefits data in automated election system.

Audited and processed health insurance billing monthly.

Ensures compliance with multi-state laws, benefit plans, company policies, plan documents, provider/broker

agreements, and summary plan documents.

Coordinates and processes employee requests for leave of absence in accordance with FMLA, CFRA, PDL,

ADA, and compliance with COBRA.

Conducted internal health insurance billing audits which resulted in credits of $50,000 in overpaid premiums.

EDUCATION

MBA in Human Resource Management

University of Phoenix - Gardena, CA

2006 to 2008

B.A. in Sociology

University of Southern CA - Los Angeles, CA

2003 to 2006

ADDITIONAL INFORMATION

PHR (2010 - Present)

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