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Customer Service Management

Location:
Lansdale, PA
Posted:
January 30, 2015

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Resume:

MARK GREENE, MBA

Primrose Drive

***

267-***-****: cell Lansdale, PA 19446

acn3ox@r.postjobfree.com

SENIOR MANAGEMENT: OPERATIONS/ GENERAL MANAGEMENT

Strategic and tactical senior leadership management roles directing operations for several regional

services companies with hands-on management responsibilities for finance, sales, customer service and

day to day operations. Prior extensive operations management roles for a national electrical products

manufacturer with experience driving profitable growth, optimizing operations and business systems,

increasing productivity and efficiency and managing against strong off shore competition. Additional

demonstrated expertise interpreting, negotiating and implementing complex federal contracts with GSA

and others.

CORE COMPETENCIES

Revenue Generation Client Relationship Management P&L Responsibilities

Union Negotiations Policy/Procedure Development Insurance Claim

Control

Team Development Procurement/Cost Analysis Contract Negotiations

Strategic Planning Program/Project Management Cost

Reduction/Control

Financial Analysis Operations Consolidation Software Design

PROFESSIONAL EXPERIENCE

KRG ENTERPRISES Philadelphia, Pa 2012-2013

Manufacturer of Store Fixtures

In-house consultant, evaluating methods and procedures from order entry, manufacturing,

shipping and receiving.

LWC CITY Philadelphia, PA 2011-2012

Commercial Window Cleaning and Building Maintenance Company

Director of Operations

Developed scheduling system and customer service follow-up in this start-up company. Organized

inventory, fleet services, purchasing and facilities maintenance. Managed all HR functions

including Workers Compensation claims, Unemployment Compensation claims, payroll, hiring

and discipline. Monitored job costing and evaluated renewal pricing for profitability.

PAUL RABINOWITZ GLASS COMPANY Philadelphia, PA 2007-2010

Regional Commercial windows, glass and door supplier

Director of Operations

Streamlined the operation and efficiency of this growing window and door replacement company by

developing efficient daily scheduling and optimizing productivity in this union shop and improving and

monitoring inventory turns and procurement of raw material through competitive sourcing.

Selected Achievements

• Established corporate lines of credit and developed relationships with banks and lending institutions to

optimize lending rates.

• Managed customer service, sales and scheduling work.

• Worked with the Redevelopment Authority (RDA) for the purchase of property adjacent to the plant for

expansion.

JENKINTOWN BUILDING SERVICES Wyncote, PA 2000-2007

Regional maintenance services company serving high profile public and federal customers Chief

Operating Officer (General Manager)

Upon coming aboard, evaluated cash position, reserves and equipment status and solicited several banks

for an additional line of credit and negotiated longer term loans including equipment loans that

spearheaded both the company’s ability to expand and target monies for growth and new services.

MARK GREENE, MBA

390 acn3ox@r.postjobfree.com

Page 2

JENKINTOWN BUILDING SERVICES (Cont’d) Selected

Achievements

• Directed business operations including scheduling, productivity, finance, customer relations and quality

control.

• Negotiated and implemented complex contracts that fulfilled Statements of Work issued by GSA of the

Federal Government for numerous federal buildings in Philadelphia.

• Created and implemented new HR policies to both assure equitable treatment of employees and

standardization of programs including staffing, hiring, promotion, layoff and termination that also reduced

unemployment costs by 65%.

LONDON HARNESS & CABLE CORPORATION Trenton, NJ 1985-1999

Manufacturer and Supplier of wire harnesses and cable products for electrical industry Vice

President, Operations & Administration

When off-shore companies were competing at much lower pricing for our products, developed a plan to

reduce costs by consolidating our 3 separate manufacturing facilities into one. Working closely with

the State of New Jersey and the city of Trenton, secured low interest long term financing purchasing a

building and hiring new employee using city tax incentives.

Selected Achievements

• Negotiated a combination of over $500,000 in of grants and loans to subsidize consolidation of 3 facilities

into a single unit.

• Improved cash flow by reducing the average receivable days from 90 to 30 days. Built strong

relationships with payable managers to secure their cooperation for earlier payment. This improved cash-

flow difficulties for the company.

• Conceived and negotiated an arrangement with the local union representative that eliminated possible

labor actions and built a stronger and more cooperative relationship with the Bargaining Unit.

• Created a light duty / return to work program that returned 99% of our workers on Workers Compensation

to the job within 48 hours of an injury. Workers Compensation insurance costs reduced from $175,000 to

$65,000 over a three year period.

• Created and implemented strict time and attendance policies that reduced absenteeism by 90% and

saved over $60,000, increased productivity and on-time deliveries, reduced defects.

• Assisted in the design of a software program that integrated order entry, inventory, billing, purchasing,

scheduling, A/R and A/P, and bills of material. This increased efficiency, improved raw material flow and

facilitated business growth.

• Reduced the size of the production schedule, improved process time from 12 weeks to 4 weeks.

EDUCATION

University of Miami Miami, FL

Master of Business Administration (MBA)

Temple University Philadelphia, PA

Bachelor of Business Administration (B.S.)

VOLUNTEER ACTIVITIES

Golden Slipper Club and Charities

Golden Slipper Camp

Golden Slipper Uptown Home

Mitzvah Circle Foundation



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