Wendy Bowser **** Kathryn Lane, Plano, TX *****

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acn3os@r.postjobfree.com . 504-***-****

Summary

Over 23 years experience specializing in Insurance Sales, Account

Management, Business Development

and Customer Relations. Proven ability to identify and capture

opportunities, expand sales and increase

revenue in a highly competitive industry. Possess solid leadership skills

along with successful team

building capabilities and excellent communication, presentation and

customer service skills. Resourceful

problem solver with proven ability to bring resolutions to challenging

situations as well as build lasting

relationships with vendors and customers.

. Consistently Exceeded Sales Goals by an average of 12%

. Ranked in the Top 10% of more than 250 Associates

. Achieved "Top Sales Awards" for outstanding contributions to Corporate

bottom-line.

Experience

AFLAC, New Orleans, Louisiana 1997 to Present

Associate Manager, Sales Coordinator / Special Program Coordinator

Successfully marketed and sold individual and Worksite Benefit Products

including Life, Health, Accident,

Disability, Long Term Care & related products. Developed a strategy to

illustrate effective product

presentations. Focused on quality customer relations to increase

referrals. Demonstrated productive

prospecting, networking, underwriting, risk evaluating & data reporting.

Managed Individual & Payroll

Accounts and Developed New Business utilizing SmartApp/EMS Systems,

Microsoft Office, E-mail,

Internet, Power Point & Visual Basic. Expedite problem resolutions.

Motivated & mentored Sales

Associates with a high degree of integrity & enthusiasm. Served as a

Trainer for new hires teaching time management, practical applications &

persuasive negotiations. Educated staff on product features & merits.

. Consistently noted by Senior Management, Staff & Clients for taking on

and accomplishing special projects.

. Increased Sales Volume and received honors such as Fast Start, Fire Ball,

Super Fire Ball & Triple

Crown Awards.

. Recipient of "Customer Testimonials."

Pendleton Memorial Hospital, New Orleans, Louisiana 1995to 1997

Business Office Analyst

Proven ability to link clinical documentation practices and patient billing

systems to optimize

reimbursements & meet regulatory requirements. Integrated clinical quality

and service quality into core

operations of account receivables/payables, reconciliations, file tracking

systems, quality assurance,

customer relations, work flow prioritizing, database management &

vendor/patient credit management.

Researched & Follow-up patient accounts to include medical explanation of

benefits (eob), patient complaints, errors & omissions. Utilized

analytical skills with strong critical thinking capabilities.

Coordinated and performed in-service training during state regulated

inspections for Occupational Safety

and Health Administration (OSHA), Fire Preventions & First Aid protocol.

Proficient use of SMS Systems,

Intranet, Microsoft Word & Excel.

. Accountable to Physicians and Patients for overseeing the accuracy in

accounting reports & supported detailed documents.

. Generated the highest percent of reimbursement (ranked #2 out of 12) for

third-party billing & coding for ICD-9 & CPT Medicare/Medicaid Claims.

. Restored Customer Relations by improving customer satisfaction to 85%

Ochsner Clinic, New Orleans, Louisiana 1986 to 1995

Government Account Research

Executed daily operations of third-party billing to private & government

agencies including Blue Cross

Blue Shield of Louisiana, Aetna US Healthcare, Medicare & Medicaid.

Researched and Follow-up patient

accounts with ICD-9 & CPT coding in compliance with HIPAA Regulations.

Maximized reimbursement

with corrected bills, explanation of benefits, letter of necessities &

detailed medical records. Contributed

to the call bank with resolving problems, reconciling accounts, reviewing

changes & correcting codes.

Educated patients on benefits & updated insurance information.

Communicated effectively with

healthcare providers, insurance carriers & supported staff.

. Contributed member of a research team dedicated to finding & correcting

billing errors, resulting in reduced government penalties & fees as well

as increased savings to corporate bottom-line.

. Improved customer complaint ratio to 10%

. Established positive collaborative working relationships with people at

all organizational levels & across organizational boundaries.

Education

Tulane University, New Orleans, Louisiana 2001

B.A., Social Science, Minor: Business

Completed course work in Small Business Development, which has

significantly contributed to my expertise in Business/Insurance.

Licenses and Affiliations

Licensed Life Health & Accident Agent, State of Louisiana, 1997

Licensed Property & Casualty Agent, State of Louisiana, 2006

Life Underwriter Training Council (LUTC), Louisiana

Certified Cafeteria Plan Program, AFLAC, Louisiana

Certified SmartApp Systems, AFLAC, Louisiana

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