Janice Redway-Wollaston PMP, CPHIMS

***** *.*. *** *****

Miami, FL 33176

305-***-****; acn3oj@r.postjobfree.com

Objective

To acquire a position in the Information Systems area that will best

utilize my dynamic project management skills, technical knowledge and

experience to promote the organization's growth and success, and provide a

challenging career opportunity for personal growth and development.

Strengths

. Over 20 years of diversified experience in Information Systems with

emphasis on project management activities.

. In-depth knowledge and understanding of Project Management Institute

(PMI) methodology.

. Ability to work well with people from different disciplines with varying

degrees of technical experience.

. Ability to analyze client and organization business needs and effectively

convey business priorities to Information Technology executives.

. Ability to manage relationships by persuading and negotiating with

others.

. Ability to multi task without sacrificing quality.

. Ability to sense and forecast problem areas.

. Ability to see details at a close range.

. Ability to coordinate across various groups and functional teams

. Effective development and mentoring of project team.

. Experience in working with business units to create business process maps

and documenting business flows in Visio.

. Knowledge of Sarbanes -Oxley 404 regulation.

. Experience working with Microsoft products such as Word; Excel; Visio,

and Power Point, MS Project; SharePoint.

. Experience with HP Project Portfolio Management,( HP:PPM)

. Experience with CRM tool, Salesforce Management, and Google Analytics

Specialty: IT Best Practices, IT Risk Management, Application Development &

Implementation, Infrastructure Planning and Management, Disaster Recovery &

Business Continuity, End User Services, IT Compliance & Auditing.

Job Summary

As a Business Analyst/Project lead (BA/PL), I facilitate and coordinate the

implementation of various sized related IT projects that may have extended

timelines. As the BA/PL I am involved in all phases of the project from

obtaining requirements to roll out, while maintaining budget,

communications, and objective of the overall project. Provided support to

the Quality Assurance (QA) department as a Team Member to develop test

plans and test scripts, execute test scripts, and coordinate testing for

user acceptance.

Professional Experience:

Univita Healthcare (April 2013 - January 2015)

Miramar FL

IT Infrastructure Business Systems Analyst /Project Lead

. Worked without supervision on highly complex projects, example of

projects include: Redesign of the Enterprise wide Call flow

application; Telecom PBX split for company separation; Streamlined and

optimized the process work flow for the Call center operations.

. Has extensive latitude for independent judgment.

. Meets with clients, internal business Subject Matter Experts (SME's),

and/or members of the development team to gather, define and document

business and system requirements.

. Provides requirements support during the Design, Development, and

Testing phases of a project.

. Provides system information as part of the change management and

change control process.

. Facilitates meetings with internal resources and/or customers.

. Provide support for the training of customer, operational and

technical support personnel.

. Troubleshoots issues that arise during the lifecycle of a project and

escalates as appropriate.

. Negotiates for positive outcomes when conflicting opinions arise

surrounding requirements or process

. Drives out process improvements as needed within a project.

. Mentors others by passing on knowledge of business, application(s) and

analysis process and methodologies.

. Acts decisively when faced with critical problems or issues

. Manages complex projects or projects with high visibility.

. Serve as an analysis lead on projects, coordinating and driving

analysis activities that may occur on one to many platforms.

VITAS Healthcare Corporation (June 2001 - November 2012)

Miami, FL

IT Business Systems Analyst /Project Manager

. Responsible for planning, coordinating, managing, and implementing IT

support services.

. Utilized SharePoint as a repository for collaborating and sharing

documentation and system requirements with team members and stakeholders.

Used SharePoint for peer review for documentation.

. Provided support for strategic plans to enable business growth. Examples

include multiple implementations of new business ventures such as site

startups, and project support in the development of the VITAS web site

with exposure to Google Analytics.

. Effectively act as a liaison between the IT staff and other departments

and vendors.

. Worked with department managers and other users to define IT application

business requirements and ensure that new or upgraded applications meet

the customer's business needs.

. Familiar with CRM tools used to support the Marketing and Contracting

departments, such as Sales Force

. Successfully coordinated the implementation of several business

application projects for the administrative business clients such as:

Contract Service, Human Resource; Risk Management; Home Medical

Equipment; Marketing.

. Coordinate the activities of the implementation team in various phases of

implementation while delivering timely and accurate results.

. Developed, monitored and reported on the progress of projects utilizing

MS Project, status meetings and reports.

. Prepared risk plans and work mitigations to maintain target dates.

. Worked with clients, implementation consultants and support team on

system deployment.

. Worked with senior management to develop and integrate the new HME

locations into the organization.

Precision Response Corporation (1999 - 2001)

Miami, FL

Business Analyst, Client Information Services (2000 - 2001)

. Researched, defined and documented the business requirements necessary to

support the operational functions of the developers, telecommunication

technicians, and voice and data network engineers.

. Provided coordination and facilitation support in the development and

implementation of major systems.

. Performed necessary investigation, analysis and evaluation to determine

project feasibility.

. Created business specification documents, including data flows, user

interface examples and business flow diagrams.

. Translated business requirements into technical specifications.

. Facilitated JAD sessions.

IT Integration Services Project Manager (May 1999 - March 2000)

. Coordinated technical requirements for multiple client implementations.

. Worked closely with internal / external clients and technology team to

communicate and control deliverables.

. Worked with clients to implement necessary connectivity (Citrix, LAN/WAN,

Voice circuits) per requirement of program.

. Facilitated the Joint Application Development (JAD) sessions with client

and technology teams, ensuring all requirements were understood and

documented.

. Responsible for order management and roll out of computer systems,

telephones, voice and data network and accessories.

. Responsible for the management of the service level agreements and

support process for all client programs.

ITEX Group, Inc. (June 1998 - May 1999)

Miami, FL

Consultant Project leader

1. Provided assistance in developing Year 2K compliance test process for

Burger King Corporation of Miami, Florida.

Provided technical lead to the team in the development, establishment, and

management of Year 2K testing process for various client/server

applications. This entailed the development of test strategies and

methodology, creation of detail test plans and test scripts, developing

procedures to manage the testing, remediation and change control processes.

Provided project lead support for the Y2k Remediation of Restaurant

application systems

John Alden Systems Company (March 1985 - May 1998) Miami,

FL

Director of Technician Services (May 1996 - May 1998)

. Managed multiple support teams in five different locations throughout the

United States. Staff was comprised of 38 systems professionals on a

budget in excess of $1 million, to provide PC and LAN technician services

throughout the John Alden Enterprise. Accountable for the provision,

direction, and control of Technician Services Support.

. Directed project-planning efforts of technicians to ensure that plans

were well integrated and executed across all support areas. Ensured

system availability, reliability, and efficiency that met or exceeded

service level agreements.

1. Planned and effectively forecasted trends and customer needs to

allocate resources throughout the organization to effectively meet

business goals and objectives.

2. Developed a standard list of services and service level agreements to

enhance communication and teamwork between business clients and other

technical support units.

System Manager PC LAN Application (April 1992 - May 1996)

4. Lead team that improved the corporation's ability to retrieve millions

of dollars erroneously overpaid to its Medical Providers and Insured.

5. Supervised staff efforts to develop an automated check request system

for the Managed Care business clients that resulted in an effective

payment system.

6. Managed application development/support activities in a multi-platform

environment for the company's Group Health Insurance division.

7. Provided direction to Project Leaders, Programmer/Analysts, LAN Systems

Engineers and PC Technicians.

8. Responsible for all human resource decisions for work unit consisting of

22-25 team members.

9. Lead cross-functional teams to evaluate new technologies and their

impact on the business units and technical environment.

Lead Programmer/Analyst (March 1985 - April 1992)

Designed and developed numerous applications to support Life and Health

Insurance administration business processes.

. Supported the CICS COBOL Vantage Life Annuities system, & Group Mini

System (GMS), healthcare system.

. Provided maintenance and development support for both online and batch

processing applications systems.

Education, Training and Affiliations:

. BA in Applied Behavioral Science

National College of Education

Chicago, IL

. Project Management Professional (PMP)

Project Management Institute

Newton Square, PA

. Certification/Proficiency Computer Operations

London Academy of Computer Training

London, England

. Certification Programming Systems Analysis and Design

College of Automation

Chicago, IL

. Certification Telecommunications

University of Miami

Miami, FL

. FLMI (Fellow Life Management Institute)

Life Office Management Association (LOMA)

Atlanta Georgia

. ACS (Associate Customer Service)

Life Office Management Association

Atlanta Georgia

. HIAA (Health Insurance Associate)

Health Insurance of America Association

Atlanta Georgia

. CPHIMS(Certified Professional Health Information Management Systems)

Health Information Management System Society

Chicago Illinois

Corporate Training Courses

IT Project Management Leader in Each of Us

Managing the IT Employee

Dynamic Presentation Skills Conducting Effective Meetings

Proactive Listening

Expressing Yourself Producing Results with Others

Time Management

Coaching Conflict Management Interpersonal

skills

Interviewing and Selecting Delegating and Directing

Situational Leadership

Information Storage and Retrieval Concepts - Florida International

University Managing Information Technology Projects - George Washington

University (ESI)

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