James Stewart acn3o3@r.postjobfree.com Bellevue, WA ***06 425-***-****

Senior Consultant, Tectura Corp., Bellevue, WA, July,2013 to Present

Business Systems and IT Operations Consultant responsible for leading and

delivering client-based business process alignment and IT operational

assessment projects with an emphasis on infrastructure support for business

systems and data centers.

Manager, Change & Problem Management, T-MOBILE USA, Bellevue, WA, May 2010

to June 2013

Led a team of 7 (Project Manager, Change Control Specialists, Data

Analysts) in geo-dispersed locations. Identified and negotiated strategic

and tactical direction for end-to end change management processes for a

large cross functional team on T-Mobile's primary core network and data

centers, serving 32M customers nationwide. Led design and implementation of

core business processes and automation that maximized accuracy by 95% and

productivity by over 75%.

o Identified project strategy and requirement to transform existing

processes. Reported metrics and progress to senior mgmt.

o Developed technical with business tools to significantly improve

customer experience (ERP lifecycle).

o Designed and delivered training across the enterprise on technology

reporting capabilities, and process requirements.

o Nominated for the company's Peak Achievement Award, the highest

performance award in the company.

o Earned 22 All-Star Recognition Awards during tenure with the company.

Manager, Engineering, T-MOBILE USA, Bellevue, WA, Dec. 2005 - May 2010

Hired, trained, and managed a team of 11 Senior Systems Engineers and

Financial Analysts in Data Center engineering initiatives in a 9-state

region; created and managed a capital budget of $100 million.

o Designed, negotiated, and managed contracts for outsourced engineering

design consulting services.

o Managed $100mm capital budget

o Researched, presented, and led changes in engineering design

methodologies to improve implementation lifecycle by 50%.

o Distinguished as an "Innovator of the Year" finalist - 2009 for

development of a robust desktop design tool.

Senior Consultant, NORTEL NETWORKS TELSTRA VIA GLOTEL PTY LTD, Sydney,

NSW, Australia, Jan. 2005 - Oct. 2005

Developed operational process improvements for ongoing software and

hardware upgrades.

o Defined specific operational improvements and metrics to reduce

network faults and outages by over 50,000 events.

o Identified and corrected weaknesses in engineering processes that

reduced 70% of alarms and network faults.

o Created end-to-end project lifecycle processes and network process

improvements with engineering and operations.

Sr. Staff Engineer, CENTURY LINK QWEST COMMUNICATIONS, Denver, CO July

2002 - Feb. 2004

Responsible for the vendor technology support of forecasts, roadmap,

performance, and contract negotiating.

o Designed and directed contract negotiation strategies maximizing the

greatest total cost of ownership value.

o Re-negotiated a 2-year $105-million take-or-pay contract which reduced

the company's obligation by 50%.

o Negotiated $2 billion in contracts for VOIP, transmission, and core

switch technologies to include support services, etc.

Director, Program Management, CENTURY LINK QWEST COMMUNICATIONS, Denver,

CO, Aug. 2001 - July 2002

Led merger corporate compliance for operations and engineering reporting to

the SVP's of Planning, Engineering, and Ops.

o Directed a team of 3 project managers in up to 7 concurrent projects

across engineering, planning, and operations.

o Identified project objectives, plan, and reported project status to

senior vice president, and corporate leadership.

o Provided project evaluation and training on process impacts to over 2,000

employees in engineering and network operations.

Sr. Manager, Program Management, CENTURY LINK QWEST COMMUNICATIONS,

Denver, CO, May 1999 - Aug. 2001

Forecasting and planning of facility space, HVAC, and power requirements

nationwide. Responsible for managing the network forecast planning

requirements.

o Developed a comprehensive forecasting and planning tool for space,

power, HVAC from equipment for 800 central offices and data centers.

o Budget forecasting for $2billion capital expenditures

Transmission Engineer, GENERAL COMMUNICATIONS, INC., Anchorage, AK, June

1997 - May 1999

Planned and engineered the first Competitive Local Exchange Carrier

infrastructure for businesses and residential customers.

o Successfully designed custom transmission and carrier solutionsFedEx

and Alaska USA Credit Union services solutions.

Network Planning Engineer, LEVEL 3 COMMUNICATIONS WORLDCOM, INC., Jan.

1997 - June 1997

o Managed network synergy projets related to the merger of WilTel and

LDDS Worldcom saving $30mm.

Project Manager, LEVEL 3 COMMUNICATIONS WORLDCOM, INC, Jan. 1995 - Jan.

1997

o Succesfully led new optical fiber routes projects ahead of schedule

and on budget for $400mm network build.

o Managed deployment plans and requirements for national network.

EDUCATION/Training:

M.S. Telecommunications Management, UNIVERSITY OF COLORADO, Boulder, CO

B.S.E.E. & B.S. Business, UTAH STATE UNIVERSITY, Logan, UT

Leadership/Management/Technical Training: ITIL V3 Foundations certified,

Franklin Covey, Leadership Development, Karrass Effective Negotiations,

expired security and insurance license

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