Customer Service Management
Resume:
ALYCIA WILLENE CARNLEY
Dixon, CA 95620
Please except the enclosed resume for the following position as a Receptionist. I will bring to
the company positive and professional skills as well as experience and education.
* Outstanding Communication Skills
* Excellent in Microsoft Word and Office
* Outstanding attendance
* Ability to solve problems and make decisions
* Professional at answering multi-line phones
* 3 years experience in supervisory/management skills
* Excellent leadership skills
* Organizational skills
* Excels at learning new challenges
In 2002-2006
Worked as a CBX Operator answering multi-line phones in a very fast paced demanding job. Team work
was essential and sometimes very strenuous. Limited associates to answer phones during high call
volumes. Group meetings were held to assess and evaluate the situation. Volunteered on a regular basis
on days off and worked double shifts as part of the resolution. The result over all was call quality
improved by 70%
I look forward to having an interview at your earliest conveniences and have attached a resume for your
review.
Sincerely,
Alycia W. Carnley
Employment History
2013-2014 Wonder Bar Automatic Bar Controls
Receptionist
* Customer Service
* Customer Communications
* Records Management
* Data Analysis
* Sales Processing
2013 Jackson Hewitt Tax Service
Receptionist
* Customer Service
* Customer Communications
* Records Management
* Data Analysis
* Word Office
2007-2010 In Home Daycare Service
Daycare Provider
* Customer Service
* Customer Communications
* Records Management
* Activity and meal planning for children ages 8 weeks – 12 years
* Word Office
* Education classes in child development
2007-2007 Consolidated Electrical Distributors
Receptionist
* Customer Service
* Customer Communications
* Records Management
* Data Analysis
2002-2006 Providence Alaska Medical Center
CBX Telecommunications Operator and Dispatcher
* Customer Service
* Customer Communications
* Word Office
* Emergency dispatch for local hospitals
* Code Paging Doctors in Emergency
* Answering back up line for CBX 2 Helicopter Emergency Services.
Contact this candidate