Customer Service Medical
Resume:
Escondido, California *****
acn3me@r.postjobfree.com
LaShonda Harris
To seek a position in a company that will allow me to utilize my education and
OBJECTIVE
communication skills to the best of my ability.
Computer Skills: Proficient with MS Word, Word Perfect, Microsoft Office, Excel,
SKILLS &
Windows 95,98,2000. Data Entry capable of 8500 ksph numeric and 8000 ksph alpha.
ABILITIE
S Billing and Coding Skills: 3M Billing and Reimbursement Software, CPT and ICD-9
CM Coding, Medical Terminology, Medical Manager Software.
Administrative Skills: Medical Record Management, Switchboard, Copier, Fax, Business
Correspondence, Phone Etiquette.
EXPERIENC Customer Service Representative, (Aerotek) Great Call
E
Carlsbad,CA
September 2014-Now 2014
Responsible for answering incoming calls and entering in customers
demographics in helping to activate their cell phone or safety device.
Responsible for entering in a customer demographics for their safety device
profile in case of an emergency.
Responsible for trouble shooting a customer safety device or cell phone before
transferring to technical support.
Responsible for taking a customer payment when setting up new services rather
it’s for their cell phone or safety device.
Responsible for helping enter contacts to the customer cell phone book.
Accountable for providing overall excellent customer service.
Customer Service Representative, United Behavioral Healthcare of
California
San Diego, CA
November 2006-May 2007
Responsible for providing telephonic customer service to members and Provider’s for
member’s mental health benefits.
Accountable for researching payments and denials on claims that are processed or still
being processed.
Liable for registering the member in the system and if current coverage is not loaded
then responsible for submitting an eligibility request form to Blue Shield of California.
Reviewed open certifications on file that are good for the member for one year to any in-
network provider and if member doesn’t have an authorization on file then I would put
one on file for the member.
Medical Biller Processor, Mitchell International Inc.
San Diego, CA
December 2005-June 2006
Entering medical bills by performing quality data entry and interpreting review criteria
and payment recommendations.
Reviewed and edited bills according to the state mandated fee schedules and other
business rules along with customary guidelines.
Billing and Coding Specialist (120-hour Externship), Coding Edge Solutions
Westport, MO.
November 2004-December 2004
Coding patients charts from hospitals all around the world and identifying the primary
diagnosis, the chief complaint and the procedures and adding a modifier if one is needed
and understanding the medical terminology.
Entered the patient demographics into the computer system along with their chief
complaint and the diagnosis code.
Data Entry Clerk, Dunhill Staffing Systems
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Saint Louis, Mo.
December 1999-February 2001
Responsible for entering medical and insurance files.
Accountable for verification of other data entry clerks.
Researched and corrected discrepancies of other clerks.
Telemarketer, Sterling Direct
Earth City, MO.
February 1999-Dececember 1999
Made outbound client calls.
Updated client information.
Worked on multiple customer service programs.
EDUCATION University Of Phoenix, Phoenix AZ, Healthcare
of administration with an emphasis in medical records.
June 2008-December 2009, 2011
Sanford Brown College, Hazelwood, MO.
January 2004-December 2004
Medical Coding and Billing Diploma
President’s Dean and Honor Roll List
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