Lidia Cabeza

Miami, FL *****

Phone: 786-***-****

Email: acn3lb@r.postjobfree.com

Professional Profile: Customer Service and Sales professional, resourceful and efficient, with a rich marke ng

and public rela ons background and strong persuasive interpersonal skills.

Employment in USA:

-June 2014 Licenced.Real Estate Sales Asociate

Ultra Avia on Services (Mayo 2013 -- Present)

Customer Services Agent

Passenger Service Agent (October 2012 -- Mayo 2013)

Swissport Miami, Fl Check in, Arrivals and Departures. A end VIP passengers/ MIA.

Employment in Spain:

Pepe Tours, Ibiza. Travel Agent. Customer Sales (June 2011-June 2012)

Sold over tour packages and excursions. Compiled, tracked and reviewed all cke ng

Sales.

Employment in Cuba:

Havanatur S.A. Travel Agent. Customer Representa ve. (June 1994-June 2011)

Processed guest requests for packages tours and hotels. Sold flight ckets.

Answered, forwarded calls, provided informa on, took messages and appointments.

Russian-Spanish Translator (July 1985-May 1994)

Assisted Urban Planners the transla on of materials related to construc on projects in Cuba.

Skills:

Service Oriented: Looking for ways to help people.

Ac ve Listening and Problem Solving

Knowledge of administra ve and clerical procedures

Fluent in Spanish and Russian languages. Advanced Level of English

Knowledge of computer so ware such as Email, Word and reserva on applica ons such as Amadeus,

Gabriel, Sabre and Billing Authen city.

Others:

Passenger loading operators permit

Educa on:

2014: Real Estate License. Miami Dade College

2012-2013: Miami Dade College. English Language

2012: Sabre. Sistem of reserva on.

2004: Amadeus and Gabriel sistems of reserva on

1996: Marke ng Courses

1980-1984: Art History Belorussia University

1979-1980: Intensive Level Russian Language

1977-1979: High School. Ins tute René O. Reine, C.Habana, Cuba

References: Available upon request.

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