B rian Thomas Peters

acn3la@r.postjobfree.com

Home Address Contact Numbers

***** *********** ***. 760-***-**** (Home)

**** *** *** 760-***-**** (Cell)

Spring Valley Lake, CA 92395

Career Summa ry

As I have developed my technical skills and knowledge I have been able to

demonstrate my leadership ability and my creative problem solving when needed.

E ach employer has recognized these t raits and has consistently promoted me and/or

p laced me in a leadership position when the opportuni ty has presented itself. I am

patient, a good listener, have always been interested in learning, and I am

comfortable with making quick decisions when necessary. I have always t r ied to

learn about the business and i ts operations for each company I have worked for so as

to be better equipped to provide the kinds of support and leadership that is needed.

I have taken the additional step of completing my degrees in Business

A dministration and Computer Information Systems to broaden my knowledge in

t hese areas.

Achievements

Provided top level technical customer service to each customer helped

Demonstrated f lexibility in mastering new platforms, operating systems and

applications

Consistently promoted to a lead or supervisor position in each job

Made the Dean’s L ist for Spring and Fall of 2012 and Winter of 2013

semesters at University of La Verne

Successfully addressed the issues of the I MAC department improving

compliance objectives from 48% to 96%

Successfully created and launched t raining programs for small to large

g roups of users

Created and launched an education sales promotion for students in the H igh

Desert

Completed numerous project deployments of 50 to 10,000 users consisting of

relocations, software and operating system upgrades, and/or system

hardware upgrades

Summa ry of Qualifications

Self-Motivated, Creative Problem Solver, Detail and Results Oriented

Experience in Project Oversight, including Assuring Contract Compliance

Consistently Given Greater Responsibilities and Leadership Roles

Mastered Business Requirements and Operations of the Company and/or

B usiness Unit

Mastered Business Skills including Budgeting, Scheduling, Negotiations,

Logistics, Marketing and Accounting

Developed Leadership Skills Including Time and Resource Management,

T raining, Project Oversight, Planning, Scheduling, and Mul ti tasking

Developed Communication Skills including Writing Reports and Technical

Papers, Preparing Training Materials, and Making Presentations to Users

w ith Different Levels of Technical Skill and Knowledge for t raining and

p roject oversight purposes

Provided Tier I through I I I support online, via email, over the phone and

onsite including on-call service as needed including in a helpdesk/call-center

setting individually, as a member of a team, and as a supervisor

Technical Skills

Assembly, Upgrade, Diagnostics, Repair, and Maintenance of PCs, PC based

Networks and AS400 Terminal/Terminal Emulators for accounts of

i ndividuals up to 10,000 users

Assembly, Upgrade, Diagnostics, Repair, and Maintenance of PC based

Peripherals including printers and plotters as well as running routine

backups with Symantec

Installation, Diagnostics and Support of Routers, Switches, Hubs and other

networking equipment including VoIP equipment and AS400 Terminals

Installation, Diagnostics and Support of Microsoft DOS versions 3.3 through

6.2

Installation, Diagnostics and Support of MS Windows versions 2.0 through 8

Installation, Diagnostics and Support of Novell Netware versions 2.11a

t hrough 5.0

Installation, Diagnostics and Support of MS Exchange and Outlook and Lotus

Notes

Installation, Diagnostics and Support of Microsoft Server 2003 and Exchange

Server versions 2000 and 2003 including account management and active

d irectory support

Installation, Diagnostics and Support of Microsoft Office (Word, Excel,

Access, PowerPoint, OneNote), WordPerfect and other commercial business

applications

Sales Knowledge, Installation and Support of Equipment and Software for

B usinesses including devices for Warehousing, Point of Sale and Inventory

Control

Managerial and Supervisory Experience

Lead Deployment Technician ARC Technical Staffing (SCE Contract)

Supervising 15 technicians in upgrading all users from Win95 to

W indows XP

Rosemead, CA Apr. 2003 – Oct. 2003

Lead Technician/IMAC Supervisor Al ternative Resources Corp. (SCE

Contract)

Providing online, over the phone, and on-site support including network

a dministration

Rosemead, CA Jun. 1999 – May 2001

Lead Technician – Special Projects BancTec (SCE Contract)

Including converting network hubs to switches and administering

Active Directory

Rosemead, CA Aug. 1997 – May 1999

Technical and Other Experience

Operator I I Verizon Wireless (411 Operator)

H andling up to 900 customer calls per day providing information and

support as needed

Victorville, CA April 2004 – Jan. 2011

Production L ine Repair Technician Remedy Technical Staffing (Sony

Contract)

Diagnosing, repairing and imaging with Ghost newly assembled PCs

a nd Laptops

Rancho Bernardo, CA May 2002 – Sept. 2002

Technician I I A lternative Resources Corp. (SCE Contract)

Diagnosing and repairing PCs, printers, plotters, and peripherals

i ncluding VoIP workstations

Rosemead, CA J un. 1999 – May 2001

Technician BancTec (SCE Contract)

Diagnosing and repairing PCs, printers, plotters, and peripherals with

24 /7 on-call service

Rosemead, CA Aug. 1997 – May 1999

Computer Technician Equus/Systems

Providing sales and service of PCs, PC based networks, printers and

peripherals including providing data backup and recovery services

Hesperia, CA Jan. 1991 – Feb. 1997

Education

University of L a Verne Graduated Nov. 2013

Bachelors of Science in Business Administration GPA: 3.78 of 4.0

Victor Valley College Graduated Dec. 2013

Associates of Science in Computer Information Systems GPA: 3.18 of 4.0

University of L a Verne Expected Graduation 2016

Masters of Business Administration GPA: 3.85 of 4.0

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