Rohini Garde – Senior Technical Writer

acn3jr@r.postjobfree.com

510-***-****

Experienced technical writer with over nine years of experience in technical documentation with

software industry. Strong business and technical skills, fast in learning new technologies and tools,

amiable, and works well in a team as well as independently.

Experience in various domains such as IT infrastructure management and virtualization, customer

relationship management, supply chain management, and content management systems.

Technical Writing Skills:

• Ability to research, comprehend, and independently develop the documentation suite for both

technical and non-technical audience.

• Possess a strong ability to communicate complex information clearly and concisely.

• Excellent interpersonal skills along with ability to gather detailed information from subject-

matter experts (SME).

• Strong aptitude for understanding technology and technical details.

• Understanding of the software development lifecycle and has participated in many software

implementation projects.

• Self-motivated and organized approach towards work.

• Experience in process documentation, disaster recovery runbooks and playbooks.

• Experience of working in Agile development environment.

• Experience of structured authoring for XML-based documentation.

• Experience of working with globalization team.

• Experience in cloud technology and APIs.

• Proficient in documenting the specifications, design, features, and operation of applications.

• Skilled in interviewing developers and SMEs to ensure the accuracy of all information presented.

• Ability to mentor junior information developers with process, tools and product knowledge.

Tools and Technology:

Tools Arbortext Editor, IBM ID Workbench, Adobe FrameMaker, Adobe

RoboHelp, Adobe Acrobat Professional, Microsoft Project, SnagIT,

Hypersnap, Webworks Publisher, Microsoft Visio, Microsoft

Office, Viewlet Builder, Abode Captivate, Drupal, SharePoint 2010,

Confluence Wiki, XMetal

Version Control Configuration Management Version Control (CMVC), IBM

FileNet Workplace XT, Perforce, SVN, ClearCase, Rational Tool

Concert (RTC), JIRA, ClearQuest, Bugzilla, CVS

Databases Oracle 9i PL/SQL, SQL Server

Languages C, C++, Java, XML, HTML, XHTML, CSS

ID architectures Darwin Information Typing Architecture (DITA), IBMIDDoc

Style Guides IBM Style Guide, Microsoft Manual of Style for Technical

Publications (MSTP)

Professional Experience:

Matchpoint Solutions – Senior Technical Writer

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Client: Intuit Inc. 11/2014 – Till

Date

Project: Engineering Infrastructure and Communication team - Contact Center Failure Mode Effects

Analysis (FMEA)

Duration: 11/2014 – Till Date

Working on the operational run books to provide operational continuity and quick recovery and

restoration of all critical system(s) impacted by a technology related incident or disaster event. The

run books helps to clearly communicate the contingency program to the intended audience and

maintain an orderly process for systems recovery and post-incident root cause analysis and

remediation.

• Identifying the critical failure modes.

• Gathering information from different teams such as Intuit partners, Communications team,

Application team, IT Infrastructure team, and System Architects to update the run book for

different failure modes.

• Coordinating between different teams and management.

• Creating and maintaining template for run book.

• Participating in disaster recovery testing exercise.

• Uploading final run book on SharePoint and company’s intranet.

• Updating the Production Support Operational Run book Confluence Wiki page.

• Updating the Contact Center Network and Sequence diagrams in MS Visio.

Client: Equinix, Inc 02/2014 –

10/2014

Project: IT Infrastructure Global Server Technology

Duration: 02/2014 – 10/2014

Working on the disaster recovery run books for the global IT infrastructure team in the leading data

center and cloud services company. The run book provides information about the procedures and

operations which the administrator or operator of the system must perform in case of any unforeseen

incident or disaster.

• Created new template for run book.

• Modified the run book template and run book.

• Gathered information from different teams such as Database Administration team, Network team,

Application team, IT Infrastructure team, and Business Analysts to update the run book for

different applications.

• Co-ordinated between different teams and management.

• Participated in disaster recovery testing exercise.

• Uploaded final run book on SharePoint and company’s intranet.

Persistent Systems Limited – Senior Technical Writer 06/2010 – 05/2013

Client: IBM

Project: IBM Tivoli Monitoring for Virtual Environments Agent

Duration: 01/2012 – 05/2013

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Worked on complete documentation suite of monitoring agents for virtual environment that includes

VMware and Cisco UCS agents. The audience consisted of network administrators and users who

manage the performance and availability of distributed operating systems and applications.

• Estimated scope of work and created documentation plan for developing new or updating

existing documentation.

• Worked with development and QA teams to update user's guides for new releases.

• Worked in Agile development environment.

• Edited XML and generated single sourced DITA files.

• Created online help for newly added Dashboard to the product.

• Updated and generated the files needed for the online help, including Eclipse plugins.

• Created and updated Quick Start Guide and Download Doc for the products.

• Reviewed and edited API specifications.

• Created technical notes for products as requested by Development team, usually to cover product

defects discovered after a release.

• Responded to queries of translators using Translation Communication Tool.

• Co-ordinated with a team of writers to act as liaison between product management, development

and QA teams for documentation issues.

• Conducted reviews and inspections for product documentation.

• Developed demos or videos to highlight product enhancement for a release.

• Collected and analyzed web analytics data using Unica NetInsight tool and published the blog on

Wiki.

• Trained and mentored new writers in documentation processes, tools, and product.

• Worked on migration of documents from FrameMaker 6 to Arbortext Editor.

Client: IBM

Project: IBM Tivoli Monitoring for Microsoft Applications Agent

Duration: 04/2011 - 12/2011

Worked on complete documentation suite of monitoring agents for Microsoft applications that

includes .NET framework and Network Devices agents.

• Estimated scope of work and created documentation plan for developing new or updating

existing documentation.

• Worked with development and QA teams to update user's guides for new releases.

• Worked in Agile development environment.

• Edited XML and generated single sourced DITA files.

• Updated and generated the files needed for the online help, including Eclipse plugins.

• Created and updated Quick Start Guide and Download Doc for the products.

• Created technical notes for products as requested by Development team, usually to cover product

defects discovered after a release.

• Reviewed and edited API specifications.

• Responded to queries of translators using Translation Communication Tool.

• Co-ordinated with a team of writer to act as liaison between product management, development

and QA teams for documentation issues.

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• Conducted reviews and inspections for product documentation.

• Developed demos or videos to highlight product enhancement for a release.

• Trained and mentored new writers in documentation processes, tools, and product.

• Worked on migration of documents from FrameMaker 6 to FrameMaker 10.

Client: Microsoft

Project: Training Management application with SharePoint 2010

Duration: 11/2010 - 3/2011

Developed Training Management and Human Resources Guide from scratch for developers. The

guide was intended for developers to provide information on how to develop a training management

and human resource application using SharePoint 2010. The content of the guide was segregated

into small Hands-On Labs that separately cover various modules of the application.

• Estimated the scope and effort that are required for developing the information deliverable.

• Explored the functionality of the product in detail.

• Developed product documentation from scratch.

• Co-ordinated with product management, development and QA teams for documentation issues.

Client: Internal

Project: Drupal

Duration: 6/2010 - 10/2010

Developed Administrator’s guide for the website administrator and content manager using Drupal as

the Content Management System (CMS).

• Estimated the scope and effort that are required for developing the information deliverables.

• Explored the functionality of the product in detail.

• Developed product documentation (print and online) suite from scratch.

• Co-ordinated with product management, development and QA teams for documentation issues.

• Worked on migration of documents from FrameMaker 6 to XMetal.

Emptoris Technologies, An IBM company – Technical Communicator 10/2006 – 04/2010

Product: Emptoris Contract Management

Duration: 11/2008 - 4/2010

Worked on entire documentation suite for the contract management product for all the major and

minor releases.

• Created, updated and maintained the documentation suite that included User and Administration

Guides, Installation Guide, Suite Integration Guide, Reporting User-Admin Guide for each

product release.

• Read and analyzed the specification documents to identify the documentation impact.

• Plan, prepare and maintain Release Notes for various major and minor releases.

• Generated online help from FrameMaker 8 using WebWorks publisher.

• Migrated documents from MS Word to FrameMaker 8.

• Migrated documents from unstructured FrameMaker 6 to structured FrameMaker 8.

• Provided product training to the new team members.

• Helped the QA team in manual testing tasks.

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Product: Emptoris Sourcing Portfolio

Duration: 10/2006 - 10/2008

Worked on entire documentation suite for the sourcing product for all the major and minor releases.

• Created, updated and maintained the documentation set that includes User and Administration

Guides, Installation Guide, Suite Integration Guide for each product release.

• Read and analyzed the specification documents to identify the documentation impact.

• Plan, prepare and maintain Release Notes for various major and minor releases.

• Updated and maintained Online help.

• Migrated documents from MS Word to RoboHelp.

• Developed Suite Integration Guide from scratch.

• Provided product training to the new team members.

Information Systems Research Center, OTIS – Technical Writer 03/2006 – 10/2006

Worked in Quality department to update procedures, policy documents, and online help for the

Quality Management System (QMS).

• Created and maintained online help for the QMS.

• Created and updated the procedures, policy documents and flowcharts for various projects and

department for QMS.

• Conducted online feedback surveys. Analyzed and published the reports indicating the results

and trends.

Ferrochem – Technical Writer 01/2004 – 03/2006

Worked in a manufacturing company and developed the User Manuals, Product Data Sheets,

Material Safety Data Sheet, and technical leaflets for all the products.

• Created, updated and maintained User Manuals, Product Data Sheets, Material Safety Data

Sheet, and technical leaflets for all the products.

• Prepared circular letter every month containing the information about the company’s products.

• Updated ISO: 9001-2000 documents.

Education and Certifications:

• Technical Writing (Certification course) from Pune University, India - 2004

• MBA (Marketing) from Amravati University, India - 2002

• Bachelor of Engineering (Production) from Amravati University, India – 2000

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