THERESA MIX

**** **********

Carrollton, TX *****

214-***-****

acn3j2@r.postjobfree.com

PROFESSIONAL SUMMARY

. 6 years of Account Management experience in different industries.

Collaborated closely with Alarm dealers to help them grow their

business.

. Extensive sales experience in the following areas: HVAC Supplies,

Welding Tools, Automotive Kits, Medical Supplies, Massage Therapy

Supplies, and medical uniforms to the Allied Health and Skilled

Trade Schools throughout the country.

. Provided excellent customer service to 50 customers nationwide,

managed product forecasting and set the production schedule for

just-in-time deliveries.

PROFESSIONAL EXPERIENCE

Monitronics International, Inc., Dallas, TX

February 2014 - October 2014

Regional Account Manager

. Developed relationships with assigned customer base via phone and e-

mail to guarantee the relationship was capable of building revenue

. Managed 85 Alarm Dealership accounts including analysis, and

evaluating new opportunities for each account

. Conducted routine performance checks including, attrition rate, and

credit score to ensure customers are showing business performance

improvement

. Identified client issues and consult with the sales team and

technical staff to guarantee issues are resolved quickly

. Utilized Excel to create sales, revenue, and financial reports to

assist customers with their growth and productivity

. Participated in meetings, conferences, and webinars to assist

customers with proper training to grow their business

. Certified that customers are in compliance with company policies,

insurance and state license requirements

. Collaborated with upper management to negotiate contract renewals

Knight Electronics, Dallas, TX November

2007- February 2014

Account Manager

. Expanded the division from $900,000 to $3M with 15% net dollar

increase

. Managed 50 existing accounts by planning and organizing a daily

production schedule to maintain order and general operations

related to my customers deadlines

. Created quotes and presented them to potential and current

customers

. Collaborated with designers for private label products customized

based on the customers' needs

. Worked closely with vendors to negotiate pricing and deliveries

. Maintained product forecasts for HVAC, Welding, and Automotive

Tools, Medical Supplies, Massage Therapy Supplies and scrubs to

guarantee just-in-time deliveries for all of my customers

. Provided efficient customer service by meeting with my customers

regularly to guarantee they have everything they need for their

monthly Skilled Trades and Allied Health program starts

. Attended tradeshows to promote our current and new products for

Medical Assisting, Massage Therapy, HVAC, Welding, and Automotive

programs

APT Staffing (Contract), Dallas, TX

June 2007 - September 2007

Human Resources Clerk (Petroleum Hunt, L.L.C)

. Professionally interacted with upper level management to make sure

the proper arrangements were made for their upcoming meetings

. Consolidated and implemented new filing system

. Accurately prepared legal documents for upper level management

. Completed HIPPA Training Program

EDUCATION

Texas Tech University, Lubbock TX

Bachelor of Science in Human Development and Family Studies

Dean's Honor List

Major GPA- 3.75

TRAINING

. Proficient with Microsoft office (Word, Power Point and Excel) and

Internet

. CPR Certified

LEADERSHIP

TECHniques Center, Lubbock, TX

August 2003 - May 2007

Mentor and Group Facilitator

. Member of the hiring panel for the new Program Director and Staff

members

. Student Advisor for first year TECHniques Center students

. Offer insight and guidance on academic related issues

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