SHREKANTH SATHYANARAYANAN
E-mail: acn3j0@r.postjobfree.com Mobile: (91-979*******
OBJECTIVE: Certified Telecom Business Analyst seeking a growing and challenging Business Analyst Role
SUMMARY OF QUALIFICATIONS
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Adept knowledge in data analytics, java, PL SQL, unix shell scripting
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Experienced in root cause analysis, Pareto analysis time, causal analysis, Team Management, Project management
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Work Exp in Telecom Domain for 6.5 yrs, Telecom business, business requirement analysis, solution delivery, A&M
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Expertise on shift management, vendor management, change-deployment, business processes, Database, modeling and
simulating using MS excel
• TMForum Certified “Busines Development Manager” [ Please see the BDM badge ] with 2 years of experience in
requirements gathering, requirement analysis, delivery
• TCS certified Business Analyst in Telecom through rigorous CAPSTONE Training Program
• Excellent communication skills and ability to Lead and/or work with large and diverse groups
• Certifications: TMForum Certified Business Development Manager, TCS Certified Business Analyst in Telecom
EDUCATION
• Bachelor of Engineering in Electronics and Communication Engineering May 2008
Amrita University, Coimbatore, Tamil Nadu, India GPA – 7.87
WORK EXPERIENCE
Project Leader
Enterprise Loyalty Management Program – Rogers Communication Inc., Canada Jun 2014 - Present
• Project planning, scheduling shift management, resource allocation
• Monitoring and maintaining loyalty application and ensure 24x7 up. Use of various MSIT tools to ensure system availability
• Incident management, cross functional IT coordination, vendor ticket management, internal project activity management.
Applications Analyst - Production Environment Jun 2013-Jun 2014
Enterprise Loyalty Management Program – Rogers Communication Inc., Canada
• Monitoring, Reporting system status and ensure high availablity
• Use of MSIT tools and monitoring tools, batch job maintenance, Ale configuring and notification
Project Leader
UTL Nepal Oct 2011-Jun 2013
• Mediation, Billing and Rating module lead, ensure 100% accuracy in customer invoice, 0% defect free delivery
• Project planning, scheduling shift management, resource allocation, vendor management, Finance and operations
management
• Customer Ticketing management using the open source Bugzilla
Senior Support Analyst – Production Environment,
UTL Nepal – CDMA Billing & Rating
May 2010-Oct 2011
• Monitor alerts, Daily job monitoring, server monitoring, application monitoring, production monitoring
• Bill postpaid customers with end-to-end workflow management,Ensure end-to-end workflow for prepaid subscribes.
• Generate Retail Invoice and interconnect Invoice from CDRs
• Database table space management, server disk space maintenance, P1, P2 alert monitoring and notification
• Automation if business processes for enhanced monitoring and reduced time-to-resolution
• BCP drill check, Customer invoice management and billing
OSS Engineer NSN-India Oct 2008-May 2010
• Commissioning of Nokia S12 BSC, UAT, Bring to Live
• Remote health monitoring of Nokia S12 BSC and integrated BTS, CDR analysis for network improvements
TECHNICAL SKILLS
• Software:Bizagi, MS- Visio, MS- Office, Excel, Access, HP Diagnostic,IPMS,TCS-Mastercraft Suit, Oracle SQL
Developer/TOAD Putty, Winscp, Filezilla, Bugzilla, Business Process Modeling
• Programing/Soft Skills: C, C++, VBA, and SQL,Java,Unix Shell, OOPS concepts,UML
• Languages: English, Hindi, Tamil, Telugu