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Customer Service Insurance

Location:
Colorado Springs, CO
Salary:
15 hourly
Posted:
January 30, 2015

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Resume:

Tessa L Brown

**** ********* **

N Charleston, SC 29418

843-***-****

acn3ir@r.postjobfree.com

PROFESSIONAL PROFILE:

Combination of Governmental/Educational/Administrative experience joined

with fifth teen years' experience with a business background in Psychology,

Computer, and Management. Professional skills, excellent communications

skills to effectively deal with others/staff. Good Analytical Skills

Skill and ability to: collect, organize, synthesize, and analyze data;

summarize findings; develop conclusions and recommendations from

appropriate data sources at the work group level. General level skill and

ability to work with sensitive information, and safeguarding confidential

information.

EDUCATION:

Limestone College,

Bachelor of Arts,

Gaffney, South Carolina Psychology

Limestone College, Associates of

Arts,

Gaffney, South Carolina Liberal Studies

PROFESSIONAL EXPERIENCE:

Clinical Counselor I, Administrative Coordinator II/ Administrative

Assistant III/ Educational Group Leader July 2006 -

Current

Charleston County Government - Charleston Center, Ninth Judicial Circuit

Adult Court

Oversee Admissions Programs Triage/Registration; manage staff and day-to-

day operations

Responsible for customer service, Typing, Filing, Answering phones,

scheduling appointments customer service, Insurance

Data/verification/processing, Typing Computer Skills, Data Entry, word-

processing

Responsible for a host of administrative duties such has payroll,

procurement, budget overseer/purchaser, pcard purchases coordinator

quarterly state audits, insurance verification/billing and insurance, Q&A,

and travel and training.

Plans, initiates, creates and maintains electronic and written

communication such as memoranda, reports, presentations, flow charts, and

organization charts,

Processes incoming and outgoing communication and correspondence to ensure

proper dissemination and required action.

Assists travelers with reconciling charges and verifying payments to

corporate credit cards. Individual training with computer processing,

spreadsheet software, desktop publishing, Software, knowledge of office

software, specifically: Microsoft (MS) Word, MS Power Point, MS Excel, and

MS Outlook.

Educational Preventative Curriculum - PRI a life changing program developed

practices behavior change protocols to reduce high risk related problems.

Clinical Counseling for Health/wellness, clinical assessment,

orientation/counseling.

Patient Financial Coordinator - Department Trainer, Financial Rep

July 1999- October 2006

Roper Saint Francis Healthcare

Coordinator for the Access Patient Registration/Admissions/Finance

Human Resource orientation, Train new/current employees on system

applications, hardware, and professional development material.

Works close with Information Services on group projects, and with IS

application specialist to resolve/educate on software systems or hardware

training. Prepare and/or maintain systems, programming, and operations

documentation, including user manuals.

Assist with team development in areas of continuous quality improvement,

and conduct educational or professional training classes as needed. Update

and create policy and procedures

Prepared and responsible for billing/financial reports, Maintain a current

internal documentation library

Managed over-see the Access Patient Registration/Admissions. Inventories,

orders and maintains office supplies for area of responsibility.

Instructor,

Beta Tech January 2002 - March

2005

Educate /coordinate subjects such as Psychology, Sociology in the

Workplace, Customer Service, Work Ethics, Billing and Insurance, and

Coding.

Substitute instructor, for Computer application classes.

Tutor students in certain courses as needed.



Contact this candidate