Norman A. Rembert

**** *** ******

Los Angeles, California 90043

818-***-****

JOB OBJECTIVE

Seeking a Customer Service Representative position where my skills and

experience may be most efficiently utilized. Looking forward to

working with a company that offers the opportunity for growth and

advancement.

SUMMARY OF QUALIFICATIO

. Confer with customers by telephone or in person to provide information

about or services, take or enter orders, cancel accounts, or obtain

details of complaints.

. Check to ensure that appropriate changes were made to resolve

customers' problems.

. Keep records of customer interactions or transactions, recording

details of inquiries, complaints, or comments, as well as actions

taken.

. Resolve customers' service complaints

. Complete contract forms, prepare change of address records, or issue

service discontinuance orders, using computers.

. Refer unresolved customer grievances to designated departments for

further investigation.

. Determine charges for services requested.

. Contact customers to respond to inquiries or to notify them of claim

investigation results or any planned adjustments.

. Order tests that could determine the causes of product malfunctions.

. Knowledge of principles and processes for providing customer and

personal services. This includes customer needs assessment, meeting

quality standards for services, and evaluation of customer

satisfaction

WORK EXPERIENCE

11/14 to Present Industrial Volt Workforce Solutions Culver City,

CA

10/13 to 05/14 Driver Professional Transportation

Las Vegas, NV

05/13 to 10/13 Driver Labor Ready

Las Vegas, NV

12/05 to 05/13 Scheduler One Call Medical West Hills,

CA

EDUCATION/TRAINING

Los Angeles County Office of Education ROP Presently Attending

Office Occupations class

ICDC

Certificate

Computerized Office Specialist

Crenshaw High School

Diploma

References Available Upon Request

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