Denis W. Doyle

**** ******* *****

Raleigh, NC **609

919-***-**** (Home) or 919-***-****

acn3h0@r.postjobfree.com

Professional Experience

Laboratory Corporation of America ( Network Specialist ) 01/2013 –

Present

• Perform server, network device, and storage array hardware troubleshooting.

• Perform advanced structured cabling tasks including termination of fiber, twisted pair, and

coaxial copper runs.

• Perform basic electrical troubleshooting, including use of an amp-meter, Fluke LinkRunner

AT 2000, and Fluke OptiView Series III Integrated Network Analyzer

• Knowledge of basic electrical theory including Ohm's Law, AC power, power/voltage/current

relationship, grounding, and electrical circuits.

Physical installation and decommissioning of all data center infrastructure

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including server, mainframe, storage, network, communications and electro-

mechanical systems

• Supports the integration of new technologies into the operation that align with corporate

technology direction and strategies

• Acts as a liaison for 3rd party vendors during installation, decommissioning, upgrades

and troubleshooting of infrastructure they support

• Performs limited system hardware upgrades

• Performs 1st level data center support for incident resolution including working with

technical teams on troubleshooting issues, communication status to Operations and any

physical work required to resolve issues

• Thorough understanding of OSI Layers 1-4.

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LabCorp ( Backup Tape Librarian )

Process Offsite Backups Using SecureSync software to Offsite Facility. Responsibilities

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include verification of all outgoing barcoded Tape Media, maintaining Audit Ready

Documentation of Daily Storage Facilities Transactions and storage of Hardcopy

Transactions.

Operation knowledge of Silo Robotics to include SunL500 using Legato Networker

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Software and Sun SL3000 supporting MVS and Unisys Mainframe platforms.

Interaction with Silo Robotics pertaining to Tape Media Backups, maintaining Scratch

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Tape Thresholds and responding to System Mount Request.

Work with Computer Operations and Support Personnel to resolve any Hardware issues

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related to Tape Backup processes.

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EMC Corporation: Apex, NC Test Technician (Man Power) 10/2012 –

01/2013

• Test and troubleshoot Data Domain platform, wire and cable test bays to the network

• Troubleshoot disk drive hardware failure down to component level.

• Follow standard operating procedures to ensure work is done correctly

• Able to use and understand SAP to make sure information correctly logged

• Label products and follow the correct shipping procedures

• Able to configure customer orders that were customized to specification

• Follow daily procedure of being ESD compliant

• Knowledge of DMX4 3453, VMAX 20K 3988, AND VMAX 40K 2196 TEST ARRAYS

Microsoft / Dell Datacenter Installation Technician 07/2012 – 10/2012

Essential Duties and Responsibilities: (Cloud Technology)

• Install new servers as our Linux cluster grows

• Help test and troubleshoot new server hardware components and designs

• Install switches, routers, and other networking gear

• Fix broken servers (replace hard drives, replaced bad sticks of RAM, etc.)

• Custodial duties for onsite tape backups and offsite tape storage

• Upgrade server component firmware

• Service and maintain servers at Boydton VA, location.

• Monitor server health (CPU, load, bandwidth, disk usage, etc.) using third party software

• Respond to issues, inquiries, and complaints relayed by CS, tier 1, and tier 2 support

• Effectively escalate high priority issues based on well documented procedures

• Promptly respond to request (server moves, server reboots, etc.) from Linux

• System Administrators, Windows Systems Administrators, and DBAs

Xerox Corp: 03/2012 –

07/2012

Supported Active Directory Management Tools, Windows Server 2008, 2012. Administer Micro soft Client

and server for Groups and Users Computers Locally and remotely, using a computerized system, that

responds to customer inquiries in a call center environment. Responds to customer complaints using

Knowledge base scripts, Gathers information, researches and resolves inquiries and logs customer calls.

Communicates appropriate options in a timely manner. Informs customer about services available and

assesses customer needs.

Activities During The Recession Other Than I.T

• Sales (Health and Life Insurance ) 06/2009 –

12/2011

• Service (Fed Ex, UPS), Xerox Corp, Help Desk Support)

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BTB Consulting / Account Manager, Tiger Direct 11/2007 – 5/2009

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• Performed sales ( quotes, fulfillment, etc.) to specific accounts to achieve quotas.

• Leveraged my technical background to research alternatives for customers, educated them on

specifications and provided knowledgeable customer service.

• One of my customers wrote Tiger Directs President to describe the outstanding persistence

• and dedication I exhibited in helping with their urgent problem.

• Achieved weekly quotes most of the time.

• Served my less-technical colleagues as a technical expert in their consultative sales efforts.

Equipment Application Engineer, TeK Systems 01/2000 –

10/2006

• Designed physical equipment and cabling layout for business telecommunications needs.

• Configured, installed, upgraded and decommissioned business telecommunication systems.

(etc. DMS Supper Node, DMS 100,Trunks, Line Card Bays,DMS 10, telephone, fax,

internet, intranet)

• Worked on a team with Field Engineers, Software Engineers to design hardware/software

solutions.

• Tek Systems relied on me for all local PC support, system admin and network admin duties.

• Routinely stayed late to ensure jobs were released on time.

• Became the local expert when Microsoft Exchange email servers came out because I took the

initiative to thoroughly learn how to set it up correctly.

• Pro-actively identified gaps in customer specifications before implementation saving time and

generally increasing the size of the business for Tek Systems.

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• System Tech II / Process Analyst Nortel Networks

10/1988 – 01/2000

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• Test and troubleshoot printed circuit packs down to component level using o-scopes, multi

meters, and specified test equipment

• Test, install, troubleshoot, repair and decommission customer central office equipment

• Directed activities of system-planning of department layout to ensure maximum production.

(process analyst)

• Contributed to company success by analyzing, serving and managing daily operations of

department Public Network Switching Systems

• Monitored and recorded test data for departmental use

• Provided technical support for manufacturing production departments

• Installed overhead sealing and raised floor cable for central office equipment

Professional Profile:

Equipment Application Engineer, worked on design, testing and implementation of Central Office

equipment in a team environment using standard operating procedures, schematics and diagrams

internal and external. As an engineer I have assisted customer with best configuration and set-up for

each application. Configured and removed server room equipment, patch panels, Mis Bays, and

routers. Knowledge and understanding of OTDR ( optical time domain reflector). Cat5, Cat6, fiber

and coax cable termination. As a network administrator, network switching system technician II/

process analyst I am able to support different platforms in an I.T environment. I have directed and

provided technical support for production departments.

Certifications:

• ( CCNA) Cisco Certified Network Associate (ECPI)

• Novell

• A+

• Network +

• MCP

• ( AFL) Data Center Optical Fiber Field Testing

• (AFL) Tier 1 and Tier 2 Testing, Troubleshooting and Documentation

• And Professional Broadband Installation Technician (voice, video and data)

Education:

• North Carolina Central University, (B.A. Concentration in Management, Minor in M.I.S)

• College Of Albemarle ( A.A.S Computer Engineering Technology)

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