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Customer Service Project Manager

Location:
Jupiter, FL
Posted:
January 30, 2015

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Resume:

EDUCATION

Bachelor of Science, Computer Information Systems

Florida A&M University

Associate of Arts, Accounting

Tallahassee Community College

PROFESSIONAL EXPERIENCE

DEPARTMENT OF FINANCIAL SERVICES, Tallahassee, FL Sep 2012 - Present

.NET Consultant

1. Developed functional requirements, business requirements, user

requirements, and use cases for an existing ASP web application.

2. Developed design documents, use cases, and test cases for enhancements

to existing web applications.

3. Team Lead for upgrade existing ASP, javascript and VB6 web

applications to C# Visual Studio 2012 4.0 .Net Framework using Oracle

10g database and SQL Server 2010, which incorporates FileNet

technology management.

4. Extensive development in .Net 4.0, WCF and SQL Server 2010.

5. Developed webparts and Sharepoint 2007 applications .

6. Managed and organized projects on Team Foundation Server 2010.

7. Developed complex reports on Crystal Reports Enterprise Server 2008

for Office of Insurance Regulations.

8. Developed complex reports using Reporting Services 2010 Business

Intelligence, SSAS, and SSIS for Payroll, and Accounting departments.

DEPARTMENT OF TRANSPORTATION, Tallahassee, FL Aug 2010 - Sep 2012

.NET Consultant

9. Organized Joint Application meetings with customers for business

requirements, user requirements.

10. Created Design documents, and Use Cases for development team.

11. Team Lead for a Facilities Inventory Reporting and Maintenance

project, which incorporated Electronic Document Management and

Filenet. The application was developed in C# Visual Studio 2010

VB.Net, 4.0 Framework and SQL Server 2010 database and DB2 databases

while maintaining version control with Team Foundation Server.

12. Utilized 4.0 .Net Framework newest object library including Generic

collections, and Linq.

13. Developed complex reports for Payroll department with Reporting

Services 2010 using complex MDX queries to access the CUBE in SSAS and

SSIS.

14. Experienced in advanced object oriented programming and analysis, 3-

tier architecture technology and Web services. Developed applications

using DHTML, customized CSS files, graphic tools such as Flash MDX,

Dreamweaver, Photoshop, Corel.

15. Passed numerous code reviews in C# and VB.Net performed by the Florida

Department of Transportation .Net Expert Library team.

16. Developed VB.Net applications that integrated with the departments'

enterprise GIS software.

17. Designed the initial stages of converting ASP, and Visual Basic 6

applications into C# (ASP.Net) and VB.Net.

18. Maintained existing applications developed in VB6 and SQL Server 2008.

IDEA INTEGRATION (Financial Institution), Jacksonville, FL Jan 2008 -

Aug 2010

Consultant

1. Worked directly with customers to develop documented business

requirements, technical specifications, user specifications,

configuration management, and system requirements

2. Managed multiple C# projects and IT developers ranging from windows

financial client applications to web-based applications. Projects

were completed as scheduled and within budget projections.

3. Developed and converted ASP applications to VB.net windows form

applications integrated with Crystal Reports 10.0.

4. Served as Project Manager, Business Analyst, Developer, and DBA for

the Environmental Quality Petroleum Cleanup Tracking System that was

developed and implemented as a web application in C# ASP.Net using SQL

Server 2003.

5. Developed C# ASP.Net applications integrated with ArcView 9.1and GIS

Portal Toolkit to track Site Managers in the field and the locations

of all the Environmental Units (EU) to be cited.

6. Recruited on a team of developers to implement and support an existing

Traffic Engineering web application that oversees all dispatches,

service requests, and work orders for the entire city of Jacksonville.

The application was developed in C# (ASP.Net) with Oracle 10g

database and DB2 databases.

MAGER LAW GROUP (Law Firm), W. P. Beach, Fla., Feb 2006 - Dec 2008

.NET Developer / Project Manager

1. Managed a team of web developers and designers for all Litigation,

Malpractice, and health care software.. Maintained existing VB.net

windows form applications integrated with Crystal Reports 9.0.

2. Created Case Management web application in C# (ASP.Net) using Oracle

9i and Oracle Developer Reporting. Proficient in SQLPlus and PL/SQL.

3. Designed the initial stages of integrating TOP Accounting software

with existing software. Developed manufacturing software in C#

(ASP.Net) with SQL Server 2000 database.

4. Developed Time Management application in VB.Net using windows forms.

Created and developed COM and DCOM components.

5. Skilled in graphics design in Photoshop, Corel, Flash, and

Dreamweaver.

6. Integrated Audio and Video presentations on web site.

CHICOS, FAS (Fortune 500), Fort Myers, FL Jun 2002 - Feb 2006

.NET Consultant

1. Technical lead for the planning, analytical stage for the

implementation of Retail System to be developed in .NET

infrastructure. Developed and maintained On-line Customer Service

applications developed in ASP.Net and interface with MQSeries

middleware and Oracle 9 database.

2. Designed the initial stages of converting ASP, and Visual Basic

applications into C# (ASP.Net) and VB.Net.

3. Developed Customer Service in VBA using Excel spreadsheets. Created

Warehouse, Packaging, and HR applications.

4. Developed custom reporting in Crystal Reports 9.0 pulling data from

Lawson, and SQL Server databases.

BANK OF AMERICA, Jacksonville, FL Oct 2001 - Jun 2002

Consultant

1. Architect and developed Message Queue Interface(MQI) that will run

against either the MQSeries server or the MQSeries client in Visual

Basic 6 with Oracle 8i database.

2. Designed batch processes to be run on Server daily, weekly, and

monthly from Excel spreadsheets.

3. Assisted team leaders in analytical processes in each project.

Supported manufacturing software(PkMS).

4. Designed, created relational databases in its proper normalization,

and implemented and tested stored procedures and triggers in Sybase 12

TSQL, Oracle 8i, SQL Server 6.5 & 7, and 2000.

5. Developed retail applications for Corporate Headquarters in Visual

Basic 6.0. Designed and Implemented Intranet web pages in ASP to be

converted into .ASP.

JDP CONSULTING, Coral Springs, FL Nov 1998 - Sep 2001

Computer Consultant

1. Architect and developed Message Queue Interface(MQI) that will run

against either the MQSeries server or the MQSeries client backend

Sybase 12 TSQL.

2. Developed advanced Visual Basic large scale Mortgage - Brokers

application that provided vital data access to Mortgage companies

domestic and internationally. Also, lead in projects involving

Internal Affairs, Accounting, and Risk Management. The projects

involved AS/400, SQL Server, Oracle8I, PL/SQL, and Access databases.

Data access was acquired via ODBC(Client Access) by RDO, ADO, and DAO.

3. Designed, and coded graphical user interfaces primarily in Visual

Basic 6.0 for screen scraping and data transformation from

PeopleSoft. Developed customized applications that ran against

PeopleSoft, and other ERM programs.

4. Created COM/DCOM, DLL components, integrated VBA functionality using

Excel Spreadsheets and Access database and processes on Windows

NT/2000 and CE. Provided quality assurance on all procedures,

modules, and functions.

5. Designed, created relational databases in its proper normalization,

and implemented and tested stored procedures and triggers in Oracle,

SQL Server 6.5 & 7, and 2000.

6. Converted executables to web-enabled applications. Coded ASP web

pages and designed graphics in Photoshop and DreamWeaver. Deployed

web pages on MTS and IIS servers.

7. Administered and maintained Windows NT workstations, and servers.

8. Created reports from Crystal 7.0 & 8.0, Access, and Oracle SQL Plus,

PL/SQL.

9. Developed Accounting, and Risk Management Shrink Wrapped applications.

10. Designed and Outlined Accounting balance sheets, Account Payables, and

Account Receivables.

11. Implemented General Ledger and other accounting reports.

12. Traveled to clients site to implement client/server applications,

teach users and administrators specific system requirements.

13. Served as Administrator on Windows 9.x, Windows 2000, and WinNT.

NINE RIVERS TECH.(Insurance), W. P. Beach, FL Nov 1996 - Oct 1998

Senior Programmer Analyst

1. Provided implementation and maintenance on STS MerchantWorks and

MerchantView integrated into POS system.

2. Implemented MerchantWorks into 25 regional offices, and 35 retail

stores.

3. Maintained high-volume (over 3 million transactions daily) database,

and provided daily, weekly, and monthly reports produced from

MerchantWorks.

4. Provided analytical and functional reports on present and future

improvements.

5. Provided training, and support for all regions 24/7.

6. Developed, from start-to-finish, an Accounts Payable system that

records all vendor information including invoices, purchase orders,

user requests and checks that were paid. All documents were scanned

for quick retrieval or stored on an optical device for audits.

7. Provided analysis, design, and implementation for the Document Imaging

Systems for the Human Resource Department for the clients. This

system eliminates the retention of paper and provides access and cross-

referencing to all documents related to each employee and past

employees up to two years.

8. Involved in the 3-month roll-out of the Document Imaging System that

was deployed to each of the clients 12 regions. The graphical user

interface was developed in Visual Basic 5.0 and later converted to

Visual Basic 6.0. This system utilizes a variety of third party

controls and Crystal 6.5 reporting tool accessing data from SQL Server

and Informix databases.

9. Administrated SQL Server 6.5 databases, created Stored Procedures,

Triggers and maintained scheduling, backups, and maintenance plans.

10. Designed and tested the integration of the Imaging Software TM Sequoia

Scanning (OCX), Viewing (OCX). TM Sequoia allows the user to scan-in,

view, and modify documents.

11. Designed and maintained Informix 7.2 database that resided on IBM RS-

6000 server. Coded programs in C for nightly processes. Maintained

database and other functions remotely for all 12 regions.

12. Created User controls, COM components, and packaged DCOM objects on

the MTS.

13. Used Visual InterDev, and FrontPage to develop ASP web pages serving

SQL Server 6.5 data.

14. Traveled periodically to regions to teach users Crystal reports,

functionality of the Document Imaging System, and to train

Administrators on system requirements, and operations.

15. Provided analysis, plans, and designed to diversify the Document

Imaging System into two additional projects. Employment Law (Shrink

Wrapped Application) - for the clients on-staff lawyers that needed to

track and document legal casework. Real Estate (Shrink Wrapped

Application) - for the clients real estate information for the 12

regions.

ROCK ISLAND ARSENAL, Rock Island, IL (Fed Gov't), Apr 1995 - Nov 1996

Computer Spec. III

1. Assigned on a team of analysts to develop various Visual Basic

applications.

2. Developed applications for the Inventory Control, Supply, and

Automation Machinery departments.

3. Awarded for the unique and graphical designed of the Inventory Control

System developed in Visual Basic 3.0. The Inventory Control System

kept perfect record of all computers assigned and purchased, equipment

location and type, vehicles assigned, and parts.

4. Designed and developed Oracle database to store data.

5. Promoted to the Systems Integration department to develop modules, and

programs in C and C++.

6. Assisted DBA on the design of Mode 204 database on IBM mainframe.

7. Configured, installed, troubleshoot, and maintained the departments

LAN (Novell).

INTERNED, ARCO CORPORATION, Sacramento, CA, Apr. 1993 - Apr. 1994

ARCO CORPORATION, Sacramento, CA, Apr. 1994 - Apr. 1995

1. Developed Basic and Visual Basic 3.0 customer service applications.

Assisted DBAs on the design of Oracle databases. Helped create stored

procedures, SQL, and Oracle reports.

2. Programmed extensively on the IBM mainframe in COBOL and Cobol II.

3. Maintained existing code and performing modifications to large

programs executed through JCL commands.

4. Appointed on a research team for the development of SONET

(Synchronized Optical NETwork) implementation.



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