Jean Ruggiero

**** *. ****** *****, **** #****

Phoenix, AZ 85042

480-***-****

Email: acn3g6@r.postjobfree.com

Motivated results oriented professional. Experience in manufacturing, transportation, and retail environments.

Thoroughly familiar with industry related labor issues, collective bargaining agreements, regulatory requirements, safety

and security, employee satisfaction and self development, FMLA., Accommodations, and ADAAA. Proven abilities in

compensation, recruiting, employee relations, and benefits. Highly organized team player with excellent

communications, problem solving and analytical skills. Managed Human Resources as a value add, not a resource

drain.

PROFESSIONAL EXPERIENCE

Lowe’s Home Improvement Store #1204 N. Phoenix and Store #2421 S. Phoenix, AZ

Human Resources Manager 2/2013 to present

• Responsible for developing the human capital necessary to support the achievement of the financial,

compliance, and strategic goals of the store, positively contributing to the long term success of the market,

region, and the company.

• Anticipates and addresses talent needs through strategic, recruiting, staffing and training.

• Motivate and retain existing talent.

• Developing leadership skills of Department Managers and Assistant Managers and actively coaching the entire

store management team.

• Processed Payroll and KRONOS entries/reports.

• Assisted Associates in FMLA and provided assistance to Managers,

• Model effective communication and leadership in the store.

• Successful in obtaining the highest employee engagement store in the district from 82 to 90.

The Paradies Shops, Sky Harbor International Airport, Phoenix, AZ 4/2011 to 10/2012

Human Resources Manager

• Directed HR strategies for 116 employees.

• Managed rapid and sustained business growth.

• Manage hiring process to include placing adds, interviewing, background checks, orientation, training, airport

badging.

• Manage all performance related counseling.

• Reduced absenteeism by 17% and increased production levels by 10%.

• Coordinate and conduct Monthly/Bi Monthly First Class Selling Skills Training.

• Coordinate and directed Bi Monthly Employee meetings.

• Manage and distributed performance reviews.

• Processed all Workers’ Compensation and Unemployment hearings.

• Leveraged payroll hours based on sales per hours consistently under budget.

• Managed payroll to exceed plan 2% with minimal overtime.

• Counsel and coached management on business decisions related to personnel issues, leadership and

management effectiveness.

• Won The Best Place to Work in Arizona for the third year in a row 7/2012

• Controlled operation cost to come in under budget by $17K

The Home Depot, Chandler, AZ 5/2008 to 2/2011

Assistant Specialty Store Manager

• Meet and exceed standards of quality. Contributed to exceed sales goals 5.6% over plan.

• Grow leaders though training and developing and provide positive feedback in an effective manner

• Ensure customers are acknowledged, projects are met, complaints are resolved, and service is quick and efficient.

• Display all merchandise effectively to maximize sales and profitability

• Succeeded in driving sales in Specialty 11% over planned sales, and 3.1% over plan in Specialty Sales.

The Home Depot, Tempe, AZ 2007 to 5/2008

The Home Depot, Chardon, OH 04/2005 2007

Human Resource Manager

• Resolved general associate relations issues.

• Addressed and improved employee turnover rates by reviewing trends and problems.

• Identified and resolved breaches of culture and values impacting the workplace.

• Responsible for consistency in practice of SOP and employment law.

• Drive succession planning, management development and performance management.

• Provided tools and facilitated meetings to ensure ongoing development (e.g., 360 degree feedback) and follow

up.

• Counsel and coach management on business decisions related to personnel issues, leadership and

management effectiveness.

• Worked with a team of managers to successfully open a new store while keeping within the wage and hour

parameters in Chardon, Ohio.

• Maintained key performance HR indicators, went from 90th place in the region to 10th place within 6 months in

Tempe, AZ. Raised the March ranking to 1st place in the District.

• Contributed to the Regional/District Human Resource project team to include formulating a training program for

associates to prepare for The Retail Management Assessment, and serving on a district captainship team to

train and develop associates at all levels.

• Played an integral part in training, developing and coaching newly promoted Assistant Store Managers in order

for them to develop their associates.

• Other accomplishments include reducing employee turnover 52% and increasing 401K participation to 100%

• Contributed to being #1 in the district in sales vs. plan ($1.7mil over plan)

• Involvement with Regional Employee Relations Manager, Regional HRM, District Manager, and Store Manager

to resolve behavioral, performance and conduct issues that were resolved with minimal legal ramifications and

disruptions at the store, district and regional levels.

EDUCATION

Ashford University, Clinton, IA, Bachelor Arts Business Administration 2009

Youngstown State University Youngstown, OH 2002 – 2005 Human Resource Management

Mt Aloysius Jr. College, Cresson, PA Associate Arts Business

SPECIALIZED TRAINING

1999 SHRM Certification Preparation Course for Senior Professional Human Resource Management

1983 Associate Risk Management courses

ORGANIZATIONS

Society for Human Resource Management (SHRM) Western Reserve Chapter

National Association for Female Executives (NAFE)

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