Andr Miller

***** ******** ***** **, *********, NC 28273

Secret Security

Clearance

Tel # :803-***-****

Reserves [ETS Jan 2014]

Email : acn3fz@r.postjobfree.com

* ******* ** **************

Network Infrastructural design and support hardware and software engineer

with years of hands on experience providing technical assistance to

business professionals. Demonstrated the ability to integrate computer

skills, customer support experience, attention to details and related

education to exceed technical, business, and customer requirements. Skilled

at troubleshooting and problem resolutions while minimizing customer

stress levels and increasing business productivity and proficiency,

incorporated with my dedication to task completion and customer

satisfaction. Professionally certified by CompTIA.

2 Technical Skills

Windows 2000/XP/Vista/Win 7... .Windows 2000 - 2003

Server/Professional/SBS .Active Directory/IIS/WAMPserver

Microsoft Office Suite .Symantec Ghost/ Acronis

.Norton Anti-Virus /NOD32

TCP/IP Configurations .LAN/VLAN/WAN Configuration

.DHCP/DNS

Data Backup/Recovery .Wireless Technology

.PC Repair & Graphic

Citrix Installation / troubleshooting . Router Setup/Security/Cisco

Designing

Linux and MAC .2003/2007/2013 Exchange

Server .Some Electronics Repair

Teletracker . Systems Security,

Performance experience

. Microsoft Configuration . Many other computer

related issues . Surveillance Setup

Manager Console & Maintenance.

. T1 - Cat5/Cat6 & Fiber

install,

. Salesforce Remedy management system

. WSUS & Citrix

termination.

. XCAL

3 Professional Experience

Exchange Migration Engineer LPL Financial [Contractor YOH]

Charlotte, NC Oct 2014 - Dec 2014

Encryption of company's client advisers migrated email using proofpoint.

Using Migration Wizard to migrate client adviser's email & calendars

over to LPL corporate in house systems.

Setting up users email accounts, shared emails, policies and delegated

functionality using Exchange 2013 ECP

incorporated with active directory.

Resetting users passwords, moving users in correct OU if available, if

not, create the required OU and necessary

policies to govern the users of that particular OU.

Using microsoft lync to communicate to users while migrating email

accounts over / just troubleshooting issues.

IMP Engineer Samsung Telecommunications [Contractor Worldlink]

Denver, CO Apr 2013- July 2014

Build Sprints LTE Network and assist in the removal of their Legacy

equipment with Samsung's equipment(mmbs).

Program Cisco ASR-901 router "CSR" and DUs for 3G cdma, 4G & 3G LTE

with scripts provided for each cluster.

Drive testing using XCAL tool for cdma, lte and tdlte and 3G cdma.

Verifying sector swaps, pn & pcid and

validate external rf interference issues along with speed

testing network entry capturing up link and down link speeds .

Clear alarms that gets triggered on an site provided by the NOC or RAN

commission team.

Perform ATP on each site after migrating it to Fiber or T1 and

troubleshoot any issues that are present.

Create documentation report of daily activity for management to asses

and follow up on if needed.

Run T1 or Fiber lines to cabinet from service provider's hub and also

terminated any connections that needs termination.

Route lines through 66 blocks if needed or coupler connections to bring

site live or give access for remote management.

Responsible for integrating, troubleshooting, and repairing Samsung's

3G/4G Multi-modal Base Stations for Sprint

Installed and FTP files, firmware, IOS, and licenses into Samsung 3G/4G

DUs and Cisco CSR 901 router.

Installing 2.5 DU for the Sprint Spark project.

Site Surveys, Construction completes, Site Audits. M1 conversions and M2

conversions.

ENV files in DU CIMA, UAMA Cards, upgrade firmware on UAMA, CIMA, L9

cards.

Perform 4G and 3G acceptance tests (ATP): VSWR, TXPower, RSSI, alarms

verification, test calls (voice 1x and data).

Created and close tickets for daily task using Caspio and Salesforce

Remedy management system.

Workstation Server Administrator Blue Cross Blue Shield [Contractor

TMFLoyd] Columbia, SC Jan 2011 - Apr 2013

Configuring and publishing application on designated citrix server farm

for access by users in different depts.

Set polices allowing users access to specific applications and features

via web browser from citrix app center..

Install and update via wsus citrix receiver on users computer when

updates become available.

QA testing of desktop level applications and varying Windows OS-

primarily Windows XP & Windows 7

Use SCCM to push updates, applications and or generate reports on

workstations across

"Medicare, Tricare or Corporate environment"

Use IBM reflections application to update and close tickets generated

for troubleshooting purposes.

Deploy windows 7 and configure new workstation for users within the

corporation.

Active Directory users and workstations management.

System clean-up of unapproved applications on user's workstation.

Uninstall applications using SCCM Client

Center or manual execution or msiexec in hidden/quiet

mode to remove applications with their uninstall

string from registry

District Manager Clear Talk Wireless

Columbia, SC Nov 2009 - Oct 2010

Enter into inventory using the teletracker system, all regional assets,

availability, functionality and returns by customers.

Flashing cmda phones over to pageplus carrier for customers and also

transferring data needed by customers from phone using various flashing

tools.

Troubleshoot and resolved problems with hardware and software, as well as

configuring setting on each phone for users and also provide suited

accessories that could make the phones physical appearance appealing to

the customers preference.

Configure and setup kiosk systems for each store location and maintain each

system for flawless daily operations.

Installed and configured various software applications needed for each

employee at each kiosk to have the ability to flash and configure phones

for each customer.

Complete purchase orders and returns for needed accessories and phones.

1

Network Administrator Tache Jewelry

New York, NY Mar 2009 - Sept 2009

Responsible for the move of entire company network infrastructure to new

location and provided network support including, but not limited to, the

maintenance and creation of user accounts, maintenance of user directories,

public directories, and department directories for the company.

Provided Windows and Microsoft Office support for users of all levels, as

well as support for various other applications that are used throughout the

company.

Troubleshoot and resolved problems with hardware and software, as well as

configuring Windows 2003 pro networks and connecting machines to the

assigned domain.

Created images and ghosted machines to reduced computer downtime and

increase user productivity throughout each department.

Installed and configured various software applications

Troubleshoot IIS services for OWA exchange access via remote location and

Iphone. Also created and troubleshoot Exchange issues.

2

A+ Instructor MicroPowers Computer Institute

Mineola, NY 2009

. Formulate Curricular for classes in preparation for A+

examination

. Allowed student to practice what was taught in class,

hands-on.

. Initiated interactive Q&A with student as to better

prepare them for the exam and for a

better understanding of what was been taught.

Reserved Soldier Army Ft Benning ATL-Ft

Sam TX-Ft Jackson SC 2008-currently none active

. Presently under contract, but inactive in duties.

. Worked on L3 VSAT communication systems. "Deploy and

configured for intranet connectivity activity"

Technician Support Helix Systems Inc

New York, NY 2007 - 2008

Install netgear switches, cisco routers, configure and provided network

support remotely and locally including, but not limited to, the maintenance

and creation of user accounts, maintenance of user directories, public

directories, and department directories for company's clients.

Provided Windows and Microsoft Office support for users of all levels, as

well as support for various other applications that are used throughout the

company.

Troubleshoot and resolved problems with hardware and software, as well as

configuring Windows 2000/ SBS 2003 networks and connecting machines to the

assigned domain.

Created images and ghosted machines to reduced computer downtime and

increase user productivity throughout each department. Installed and

configured various software applications

3

Network Engineer Spectra Technology Solutions

Rosedale, NY 2006 - 2007

Provided network support including, but not limited to, the designing of

network infrastructure, maintenance and creation of user accounts,

maintenance of user directories, public directories, and department

directories for

company's clients.

Install, configured and provided Windows and Microsoft Office support for

users of all levels, as well as support for various other applications that

are used throughout the company.

Installed, troubleshoot and resolved problems with hardware and software,

as well as configuring Windows 2000/ SBS 2003 networks and connecting

machines to the assigned domain.

Created images and ghosted machines to reduced computer downtime and

increase user productivity throughout each department.

Installed and configured various software applications.

5

6 MIS Administrator Manhattan Center Studios, INC

New York, NY 2001 - 2004

Troubleshoot inquiries on PCs relating to passwords, TCP/IP configurations,

and other issues

Tested new and rebuilt PCs for workability.

Repaired damaged hardware such as motherboard, memory cards, defective

drives and network cables

Assisted in restoring default settings when clients experienced

connectivity issues.

Diagnosed software/hardware conflicts.

Maintained call log ticketing system to ensure minimal response time.

7 Clients:

ShowTime at the GQ magazines

Apollo NASCAR awards

Atlantic Videos Comedy Central

Intel

MTV awards General Motors, etc.

DIFFA

Microsoft

4

5

6 Education and Technical Training

1 ASA Institute: Associate degree in Technology

Graduated 07/2002

New Horizon Computer Learning Center

A+ Certified Technician

OSHA [pic]

MANAGERIAL REFFRENCES:

LPL Financial: Sylvester Williams "PM" 704-***-****, Beau English

"TeamLead" 603-***-****

Samsung "WorldLink": Tyrone Brown 202-***-**** / Dwayne Ward (202) 280-

0335

BlueCross BlueShield: Monica Caldwell / Scott Harberson 803-***-****

Spectra Technology Solutions: Hewart Livingston 718-***-****

Manhattan Center Studios: Zac Morris / Daniel Bozarth 212-***-****

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