Alicia Hernandez

**** *** ***** **. ********, TX 77515 Phone: 979-***-**** acn3f6@r.postjobfree.com

Profile

I am a highly trustworthy, ethical and reliable person who is committed to providing exceptional services. I am detailed oriented and capable of successfully completing multiple projects timely in fast paced environments. I have demonstrated effective communication skills by building a respectful friendly rapport with customers. I am capable of understanding customer issues and resolving customer issues effectively while maintaining customer retention. I have strong organizational skills and analytical skills. I adapt quickly to new skills and techniques.

Education

Angleton High School Angleton, TX

HS Diploma

Stephen F. Austin State University Nacogdoches, TX

Major Psychology only a few classes short of a BA; 76 hrs complete

Psychology and Kinesiology

Alvin Community College Alvin, TX

Basic Classes

Math, Science, Spanish, English, Speech

I have a few basic classes needed to complete BA degree and I am working on finishing these classes online.

Job Experience

Dietary Clerk UTMB Health Angleton/Danbury Hospital October 2014 to Now

A dietary aide's main job responsibilities include helping prepare the food for the residents and assist any residents that need help eating their meals. The dietary aide works along with the dietary manager to prepare meals. She also assists in clean up, kitchen maintenance and setting up and taking down the dining areas. Other job duties include delivering food to residents' rooms, preparing and serving snacks and taking inventory of food and kitchen supplies. Dietary aides must learn the protocols and procedures for their facilities, as well as the rules and regulations for the states where they work.

Event Support Staff Frank Erwin Center/Circuits of America Austin, Tx October 2013 to June 2014

* Gained more experience in customer service

* Served customers

* Provided friendly service to large amounts of crowds in person

Student Assistant Ralph W.Steen Library, Nacogdoches, TX. September 2010 to December 2010

* Assists in sorting, shifting and/or shelving books and other library materials as assigned.

* Assists in desk duties including cash register sales, checking out and checking in materials, and/or general customer service.

* Sets up, uses, and/or assists patrons in the use of photocopiers, computers, microform readers, audiovisual equipment, etc.

Front Desk Clerk Angleton Recreation Center, Angleton, TX. July 2005 to September 2006

* Provided friendly expedient service to customers in person and over the phone

* Resolved customer issues promptly

* Operated general office equipment and computer

* Maintained a clean and welcoming environment

* Processed payments accurately

* Issued memberships and enforced establishment rules

Hostess Chili’s Bar and Grill, Angleton, TX. October 2006 to August 2007

* Welcomed patrons to establishment

* Responded to patron inquiries

* Assisted in planning of seating arrangements

* Ensured patron seating arrangement was to patrons desires

* Maintained pleasant environment by ensuring area was clean

Community Involvement and Life Experiences

* Assisted in Adopt A Thon for the local animal shelter

* Collected canned goods for the homeless shelters

* Promoted Breast Cancer awareness by participating in the ribbon campaign

* Provided assistance at the local Goodwill

* Founding member and Social Chair for interest group of Kappa Delta Chi

* Participant in the Psychology Club

* Participant in the Soccer Club

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