Rachelle Zanders

**** ******* *** *****, **** ***

Des Moines, Iowa, 50317

515-***-****

acn3er@r.postjobfree.com

S K I L L S

I possess a take-charge attitude, highly motivated and success driven

behaviors, able to present creative ideas and communicate the benefits. I

have been a team leader and a top performer in both the Sales and Service

departments of one of the nation's elite telecommunication companies. I

spent 3-4 months from my normal duties to be a trainer for the new hire

classes and make sure they successfully graduated onto the sales floor. In

addition, I stood in numerous times as floor/team manager for marketing

center demonstrating superb marketing efforts, role modeling exceptional

behaviors, assisting sales representatives in their career growth, assumed

a leadership role in sales meetings, inspiring and motivating other

employees.

P R O F E S S I O N A L E X P E R I E N C E

WELLS FARGO, Des Moines, Iowa

Home Preservation Specialist, May 2013 - Present

. Interview borrowers to analyze their current specific loan

modification needs to identify and request appropriate documents for

processing

. Answer inbound inquiries regarding the status of the loan

modification, loss mitigation, short sale and foreclosure process

. Track, maintain and log requested documentation

. Place outbound calls to notify borrowers of required additional

information if necessary

. Coordinate with multiple Servicing departments to ensure continuing

process of loan modifications in a timely manner

. Set up payment plans, follow-up good faith payments, coordinate loan

modification for signing and closed, and obtain broker information for

short sale process for borrowers

. Single point of contact for borrowers to deliver options, timelines,

pertinent touch points and to handle any escalations or complaints

throughout all loan modification processes

CENTURYLINK CORPORATION, Des Moines, Iowa

Sales Consultant, Jul 1999 - Aug 2012

. Contact new and existing customers to discuss their needs, and to

explain how these needs could be met by specific products and

services.

. Answer customers' questions about products, prices, availability,

product uses, and credit terms.

. Quote prices, credit terms and other bid specifications.

. Emphasize product features based on analysis of customers' needs, and

on technical knowledge of product capabilities and limitations.

LIFESAVERS OF IOWA, DES Moines, Iowa

Co-Owner of Lifesavers of Iowa, Jan 1995 - Jun 1999

. Operated fire safety business selling and educating homeowners across

Iowa on fire safety equipment & services.

. Direct and coordinate activities of businesses or departments

concerned with the production, pricing, sales, or distribution of

products.

. Review financial statements, sales and activity reports, and other

performance data to measure productivity and goal achievement and to

determine areas needing cost reduction and program improvement.

. Manage staff, preparing work schedules and assigning specific duties.

UNISERVICE CORPORATION, Portland, Oregon

Accounting Clerk, Jan 1985 - Aug 1994

. Operate computers programmed with accounting software to record,

store, and analyze information.

. Check figures, postings, and documents for correct entry, mathematical

accuracy, and proper codes.

. Reconcile, debit, credit, and total accounts on computer spreadsheets

and databases, using specialized accounting software.

. Classify, record, and summarize numerical and financial data to

compile and keep financial records, using journals and ledgers or

computers

E D U C A T I O N

Southern University, Baton Rouge, Louisiana

Completed coursework towards Accounting/Medical Technology

Portland Community College, Portland, Oregon

Completed coursework towards Business Administration/Accounting

Jefferson High School, Portland, Oregon

Completed coursework towards Diploma

R E F E R E N C E S

Available upon request

Contact this candidate