MOHAMED ASHFAQ HUSSAIN

No.**/* Neelagandan Street Ganapathy Nagar Nagalkeni - Chennai 600044,

Tamil Nadu, India

+91-994**-***** acn3dj@r.postjobfree.com

OBJECTIVE

Seeking a rewarding position where my technical experience and leadership

skills will add value.

SUMMARY OF JOB SKILLS AND QUALIFICATION

. More than 7 years of experience in the field of Medical Transcription

working under various designations ranging from Medical

Transcriptionist to Team Manager.

. More than 2 years of experience in Provider Demographics Operations as

a Team lead.

. 1 year experience in implementing system migration from LEGACY to

TAPESTRY.

. Comprehensive knowledge of the procedures and clinical practice

standards of FDA.

. Traveled US (California and Wisconsin) for business meetings and

training-related purposes.

. EPIC CERTIFIED IN TAPESTRY CORE AND AP CLAIMS AND CONTRACTS

. In-depth knowledge in contract configuration build and unit testing.

. Thorough knowledge of advanced Excel concepts and working on Macro

coding.

. Lead and guide employees performing related work; participate in

hiring, interviewing, and training process of new associates and SMEs.

. Skilled in mentoring, coaching, training internal and external

partners.

. Train and mentor new team members, providing both positive and

negative feedback, reinforcing skills and building self-esteem.

. Outstanding communication and presentation skills.

. Possess strong organizational and time management skills.

. Ability to work under pressure and meet deadlines.

. Collect statistical data to analyze departmental productivity.

. Develop, implement, and communicate and maintain a quality plan to

bring the quality systems and policies into compliance.

. Providing quality-related solutions to the employees with effective

preventive and corrective actions and bringing a structured process

into place.

. Ensuring continuous improvement in service delivery through process

improvement initiatives.

. Monitoring performance and producing statistical reports.

. Have initiated succession planning within the team to increase the

availability of experienced and capable employees.

. Assist companies in understanding how critical success factors are

measured, achieved, and report to help establish short and long-term

goals.

WORK EXPERIENCE

ACCENTURE SERVICES PVT LTD April 2011 - Present

Position held: Assistant Manager

. Handled 3 different Healthcare PDO teams of about 45 members.

. Handling a configuration team of about 50 members implementing system

migration.

. Collaborating with onshore team and client to successfully migrate the

configuration builds.

. Supervise leads and all associates to ensure that company guidelines

are being followed and jobs are being done.

. Train associates on how to perform specific job functions.

. Delegate tasks to leads and if needed to associates as well.

. Provide daily coaching and feedback to all associates to continue

developing them in the company.

. Implementing quality-driven input variables to meet SLAs and sustain

high performance.

. Eliminating wastage and improving efficiency adopting six sigma

methods.

FOCUSMT INDIA PVT LTD 2006-2010

Positions held:

. Senior Editor

. Core Quality Analyst

. Team Manager: Handled a team of 50 home-based transcriptionists with

prime focus given on their Account induction, DSP status, and

efficiency apart from handling a team of 15 in-house team members.

Efficiency and quality being discussed in all the team meetings held

with the team members thereby effectively improving their overall

potentiality and getting the maximum output.

INTERPRO GLOBAL SOLUTIONS PVT LTD 2002-2006

Positions held:

. Medical Transcriptionist

. Quality Analyst

. Team Leader: Had handled a team of 15 members with prime focus given

on enhancing their daily productivity and maintaining quality.

EDUCATIONAL QUALIFICATION

. UNIVERSITY OF MADRAS, CHENNAI, TAMIL NADU - Bachelor of Science in

Physics, 1998-2001

. ANNAMALAI UNIVERSITY, CHIDAMBARAM, TAMIL NADU - Master of Science in

Geo-Informatics 2004-2006 (project to be completed)

. GRAMMAR INFOTECH, ANNA UNIVERSITY CAMPUS, TAMIL NADU - Diploma in

Medical Transcription and Pharmacy, 2001

ADDITIONAL QUALIFICATION - Diploma in computer applications

PERSONAL DETAILS

Gender: Male

Age: 34

Languages Known: English, Tamil, Arabic, Urdu

Marital Status: Married

US Visa: B1 (Valid until 2024)

DECLARATION

I hereby declare that, to the best of my knowledge and belief, the

particular given above and the declaration made therein are true.

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